Ivan Rafael Maya Violante Email & Phone Number

Mexico City, Mexico

Paris, France, FR

• Responsibilities
• Responsible for the relationship and Applications Service Delivery with Regional and Local IT Business partners such as Atos.
• Key contact with local IT BP and regional IT Service Delivery team based on Brazil
• Responsible on site administration and service delivery teams
• Focal point of contact with the local organization for applications managementMain Achievements:Supervision and regional workload distribution for Mexico IT Applications administration based on BrazilRedefinition and.

• Responsibilities:
• Responsible for the IT infrastructure team in charge of virtualized platforms and PCI (Payment Card Industry) compliance for Production, Development and QA environments, Data Bases, Changes in Production and.
• Responsible to define new technological tools to monitor IT infrastructure and financial transactions based on ITIL (Information Technology Infrastructure Library) methodologies from customers and payment processors
• Responsible for the services migrations from non PCI compliance platforms to the new PCI compliant infrastructure.
• Responsible for the relationship and negotiation with suppliers (E-Global, Prosa, KIO) in order to solve every Incident and Problem reported by our customers.Main Achievements:Obtained the final proposal of the.

Miguel Hidalgo, Ciudad De Mexico, MX

• Responsibilities:
• Responsible for the IT Infrastructure team in charge of the physical and virtual servers’ Administration, Data Bases, Communications, Perimeter Security, Infrastructure Architecture, Changes execution, and Users.
• Responsible for the services delivery, transactions and applications through all PagaTodo products operations flow (GOV: Elderly, Single Mothers, School Supplies and Uniforms, SSPDF and Guerrero Government. Electronic.
• Responsible for the Infrastructure consolidation and migration project to the new virtual servers’ technological platform.
• Responsible to guarantee that all internal software developments are validated for QA team.
• Responsible for the services and maintenance contracts with suppliers (Cisco, VMWare, SolarWinds, LogRhythm, Telmex and KIO).

Detroit, Michigan, US

• Responsibilities:
• Responsible for Toluca and Mexico City data centers where are hosted the systems of HR, Legal, Finance, Sales Marketing, Training, Acquisitions, etc. Evaluation of physical and logical security named Cornerstone.
• Responsible to present metrics for Critical Incidents and Problems since 2009 to 2013 to the whole IT team and CIO.
• Manage the local outsourcers (EMC, IBM, HP, TCS, Oracle, Cisco, Iron Mountain, Grupo Pisa, PCT, CBRE) to guarantee the SLA fulfillment.
• Responsible for the Hosting area for Toluca and Mexico City budget. Lead projects to implement improvement in IT processes in Mexico based on ITIL recommendations for infrastructure and data centers.
• Coordinated the project of the first Telepresence room installation in GM Mexico. With this telepresence room the expenses for employees travels to other plants around the world were reduced and some eliminated.

Houston, Texas, US

• Responsibilities:
• Responsible of the Windows Servers’ Administration for all Mexico Customers, in order to resolve mayor severity Incidents and Problems.
• Guaranteed logical security in all productive environments according with SAS 70 (Statement on Auditing Standards) recommendations.
• Responsible for the standardization of processes and procedures based on ITIL methodologies for all the team.
• Responsible for the documentation of the servers’ configuration was registered and updates in SAM (Server Administration Manual) to avoid any observation in global and local security audits.
• Responsible for Best Shore Project, the attention was extended to 24x7x365 and Mexico worked as attention level 3 to respond to mayor severity Incidents and Problems.

Houston, Texas, US

• Responsibilities:
• Responsible of the service delivery of IT from Windows and Unix’ (Solaris and AIX) Servers Administration, Applications, Data Bases and large external data storage (EMC and Hitachi).
• Responsible to answer internal and external IT audits based on COBIT (Control Objectives for Information and Related Technology) standards.
• Approval and evaluation of requested changes by the EDS’ Development and Infrastructure teams, as well as third party suppliers, that were compliant with implementation and return plans, control points, internal and.
• Responsible to approve third party software development and hardware services contracts to certify that SLA proposed comply with expected times before the GNP IT Direction department signed them.
• Responsible for annual maintenance of data center.

Houston, Texas, US

• Responsibilities:
• Responsible of the reception of IT infrastructure operations including Windows and Unix Servers’ Administration involving Operating Systems, Data Bases, Applications and e-mail.
• Point of contact and responsible for the systems administration teams based on USA, Venezuela, Guatemala and Brazil for IT services delivery.
• Responsible for the integration of ITIL methodology for initial processes of IT operations such as Incidents, Changes, Requirements and Problems
• Responsible for migration projects and new implementations of the received infrastructure to the new servers without outages for final users. Main Achievements: 100% of all implementations were completed in stablished.

Houston, Texas, US

• Responsibilities:
• Attention and solution of third level Incidents and Problems for Mexicana and Aeromexico Airlines final users, as well as reservations call center, tickets’ office and counters, back office and mechanical workshops in.
• Responsible to ensure that all servers had SAM (Server Administration Manual) document to guarantee any reinstallation in the less time possible.
• Coordinated and delivered 100% of all projects related to technology refresh of the servers, applications consolidation for final users reducing the number of servers, operations homologation for both airlines without.

Houston, Texas, US

• Responsibilities:
• Responsible for the attention and resolution of Incidents and Problems registered by final users in Mexicana Airlines Head Quarters; through a single point of contact.
• In Mexicana Airlines Head Quarters, I was responsible for the closure of Incidents and Requirements reported by final users.Main Achievements:Responsible for personalized attention to high level Directors in Mexicana.

Master’S Degree, It Administration With Specialty In Services

Bachelor’S Degree, Electronic Engineering With Specialty In Digital Systems And Computers