Responsibilities• Responsible for the relationship and Applications Service Delivery with Regional and Local IT Business partners such as Atos.• Key contact with local IT BP and regional IT Service Delivery team based on Brazil• Responsible on site administration and service delivery teams• Focal point of contact with the local organization for applications managementMain Achievements:Supervision and regional workload distribution for Mexico IT Applications administration based on BrazilRedefinition and implementation of local IT Management based on ITIL best practicesBacklog reduction of IT tickets, ensuring a definitive closure

Responsibilities:• Responsible for the IT infrastructure team in charge of virtualized platforms and PCI (Payment Card Industry) compliance for Production, Development and QA environments, Data Bases, Changes in Production and Development environments, customer support to solve Incidents and Requirements, Service Desk in charge of receive and document every Incident and Requirements made by external customers (Inditex, Cineteca Nacional, City Hotels, EPS, Grupo Zorro, Copemsa) related to different products (Electronic Air Time and financial transactions• Responsible to define new technological tools to monitor IT infrastructure and financial transactions based on ITIL (Information Technology Infrastructure Library) methodologies from customers and payment processors• Responsible for the services migrations from non PCI compliance platforms to the new PCI compliant infrastructure.• Responsible for the relationship and negotiation with suppliers (E-Global, Prosa, KIO) in order to solve every Incident and Problem reported by our customers.Main Achievements:Obtained the final proposal of the technological tool to monitor the IT Infrastructure and the financial transactions with 50% off from the original cost and waiting for the approval of the Finance Direction.Finished in 6 weeks the migration of all customers hosted in KIO’s administered infrastructure.Obtained direct attention with specific groups from payment processors (E-Global, Prosa), and additional discounts due to services not delivered from KIO.

Responsibilities:• Responsible for the IT Infrastructure team in charge of the physical and virtual servers’ Administration, Data Bases, Communications, Perimeter Security, Infrastructure Architecture, Changes execution, and Users Support Administration.• Responsible for the services delivery, transactions and applications through all PagaTodo products operations flow (GOV: Elderly, Single Mothers, School Supplies and Uniforms, SSPDF and Guerrero Government. Electronic Air Time for Telcel, Iusacell, Movistar, Unefon, Nextel and Virgin. Loyalty Programs: Aeromexico Airlines, Starbucks, Office Depot, Idea Interior, etc.).• Responsible for the Infrastructure consolidation and migration project to the new virtual servers’ technological platform.• Responsible to guarantee that all internal software developments are validated for QA team.• Responsible for the services and maintenance contracts with suppliers (Cisco, VMWare, SolarWinds, LogRhythm, Telmex and KIO).• Responsible for the penalties negotiation with suppliers when SLA were not reached.• Responsible for the drills of all technological operations to be presented to CNBV, CONDUSEF, IPAB and Banco de México.• Responsible for the technological infrastructure creation to support the SOFOM operations and credits aperture for the Elderly program of GDF. Working properly up today.Main AchievementsAlways reaching the internal infrastructure SLA to 99% stablished by the Commercial Direction.Changed all the obsolete servers and migrate the services to the new technological platform without outages for the final customers.Worked for the systems and documentation delivery to be presented to the bank authorities CNBV, CONDUSEF, IPAB and Banco de México.Received the operations license to start as a bank on September 1st of 2014 from CNBV as Banco PagaTodo IBM (Multiple Banking Institution).

Responsibilities:• Responsible for Toluca and Mexico City data centers where are hosted the systems of HR, Legal, Finance, Sales Marketing, Training, Acquisitions, etc. Evaluation of physical and logical security named Cornerstone.• Responsible to present metrics for Critical Incidents and Problems since 2009 to 2013 to the whole IT team and CIO.• Manage the local outsourcers (EMC, IBM, HP, TCS, Oracle, Cisco, Iron Mountain, Grupo Pisa, PCT, CBRE) to guarantee the SLA fulfillment.• Responsible for the Hosting area for Toluca and Mexico City budget. Lead projects to implement improvement in IT processes in Mexico based on ITIL recommendations for infrastructure and data centers.• Coordinated the project of the first Telepresence room installation in GM Mexico. With this telepresence room the expenses for employees travels to other plants around the world were reduced and some eliminated.• Coordinated the project of the legacy systems change for IT acquisitions and replaced with SAP.Main Achievements:Obtained the fulfillment of the 99% and 95% of the Cornerstone evaluation.Identified the most repetitive critical Incidents and Problems in productive applications and reduced a 70% of critical Incidents and Problems incorporating the KPI metrics analysis for Incidents, Problems, Changes and Requirements in Mexico.Fulfillment of 100% of SLA established for the delivery of IT services.Generated savings for 2 million pesos since 2010 and eliminated the 40% of the obsolete IT infrastructure.Saved 50% of assigned budget for Hosting and Mainframe corresponding to 2 million dollars among different business areas.

Responsibilities:• Responsible of the Windows Servers’ Administration for all Mexico Customers, in order to resolve mayor severity Incidents and Problems.• Guaranteed logical security in all productive environments according with SAS 70 (Statement on Auditing Standards) recommendations.• Responsible for the standardization of processes and procedures based on ITIL methodologies for all the team.• Responsible for the documentation of the servers’ configuration was registered and updates in SAM (Server Administration Manual) to avoid any observation in global and local security audits.• Responsible for Best Shore Project, the attention was extended to 24x7x365 and Mexico worked as attention level 3 to respond to mayor severity Incidents and Problems.• Defined a monitor index in order to reduce administration costs for each server that proved when the servers had too many monitoring alerts or the minimum expected for night shift processes.• Worked in the project of Software Licenses Inventory Reduction for Bimbo, developing the processes to follow to guarantee that expired licenses were eliminated form the inventory or were renewed accordingly, using eSCM (eSourcing Capability Model) Methodologies,Main Achievements:Obtained 20% - 30% reduction of the Incident reported.Obtained 100% of SLA with all our customers without penalties applied by contract.Finalized Best Shore project in 6 months, the operation costs were reduced 20% and Mexico performance grew 40Reduced Windows Servers’ Administration costs in 30% and get my certification as Green Belt in Lean Six Sigma.In the project of Software Licenses Inventory Reduction for Bimbo, I reduced 20% of the Software Licenses Inventory.

Responsibilities:• Responsible of the service delivery of IT from Windows and Unix’ (Solaris and AIX) Servers Administration, Applications, Data Bases and large external data storage (EMC and Hitachi).• Responsible to answer internal and external IT audits based on COBIT (Control Objectives for Information and Related Technology) standards.• Approval and evaluation of requested changes by the EDS’ Development and Infrastructure teams, as well as third party suppliers, that were compliant with implementation and return plans, control points, internal and external contacts to guarantee a successful change.• Responsible to approve third party software development and hardware services contracts to certify that SLA proposed comply with expected times before the GNP IT Direction department signed them.• Responsible for annual maintenance of data center.• Responsible for the ITIL processes implementation on the administration teams at my charge. Main Achievements:Obtained the 100% of the administration processes recommendations.Assured that 100% of the changes were successful and guaranteed that business operations continue without Incidents nor direct consequences while I was a CAB member for all requests for changes.Obtained that 100% of the developments integrated to production were delivered under the EDS stablished standards and hardware spares were delivered on time according to SLA.

Responsibilities:• Responsible of the reception of IT infrastructure operations including Windows and Unix Servers’ Administration involving Operating Systems, Data Bases, Applications and e-mail.• Point of contact and responsible for the systems administration teams based on USA, Venezuela, Guatemala and Brazil for IT services delivery.• Responsible for the integration of ITIL methodology for initial processes of IT operations such as Incidents, Changes, Requirements and Problems• Responsible for migration projects and new implementations of the received infrastructure to the new servers without outages for final users. Main Achievements: 100% of all implementations were completed in stablished times for Fonterra Mexico, coordinated with EDS teams in USA, Brazil and New Zealand.Delivered 100% of all projects along with responsible teams of the servers’ administration for Fonterra Mexico.

Responsibilities:• Attention and solution of third level Incidents and Problems for Mexicana and Aeromexico Airlines final users, as well as reservations call center, tickets’ office and counters, back office and mechanical workshops in airports, operations center and training center in Mexico.• Responsible to ensure that all servers had SAM (Server Administration Manual) document to guarantee any reinstallation in the less time possible.• Coordinated and delivered 100% of all projects related to technology refresh of the servers, applications consolidation for final users reducing the number of servers, operations homologation for both airlines without incidents at operations start in the new platform.Main Achievements:Fulfilled the 100% of SLA (Service Level Agreement) signed with the customer for the IT (Information Technology) services delivery on the Windows Servers’ Administration for CINTRA.Complied with 100% of evidence and configuration in monthly and annual security audits of SAS 70, without observations for all Windows Servers administered for CINTRA.Installed and configured a backup server robot for Mexicana Airlines in which security backups were created on tape of all Windows Servers. With this initiative I reduced the total time of backups in 50% centralizing the operation in one appliance.

Responsibilities:• Responsible for the attention and resolution of Incidents and Problems registered by final users in Mexicana Airlines Head Quarters; through a single point of contact.• In Mexicana Airlines Head Quarters, I was responsible for the closure of Incidents and Requirements reported by final users.Main Achievements:Responsible for personalized attention to high level Directors in Mexicana Airlines Head Quarters and CINTRA, solving the Incidents, Requirements and Problems of the Directors in no more than 5 minutes and solving them with maximum times of one day, leaving backup equipment as required.Complied with 100% of SLA in IT Services Delivery for final users in Mexicana Airlines Head Quarters.