Industrial Engineering | Industrial Electromechanical. More than 5 years of experience in industrial management processes, systems administrative processes and communications. During the last 2 years I have held the position of Trainer in the multichannel telecommunications sector, taking responsibility for the development of new training methods and transformation of information to the digital environment with technological solutions impacting and transforming the Organization's processes in order to scale exponentially in an agile, efficient and innovative way and guaranteeing synergy with the change management strategy in the Organization, management and development of skills to handle process documentation, conduct training, follow up on plans or activities in the area.With the improvements in the development of new training methods, we managed to increase participation and interaction, with resources created and structured by Author tools and managed in LMS for rapid dissemination of information.In these years I have learned that the bases of a good relationship, both with clients and with the team itself, are professionalism, respect, honesty and the commitment to do a job correctly. That is why it is always important: to have a global vision, methodology, planning and obsession with quality.