Ivan Montilla Miralles Email & Phone Number

Buenos Aires Province, Argentina

Amsterdam, North Holland, Netherlands

Proactively identified potential new sales channels, prepared a revenue share deals offer and onboarded them accordingly. Reviewed incoming affiliates' submissions and establishedrevenue share deals. Assisted affiliates with throughout their scheduledmonthly payouts. Traversed the list of underperforming affiliates to explore growth business opportunities. Reported to the CEO a weekly executive report on activities performed with their results, as well as following execution plans.Tested Production customer-facing applications according to a Product Specification document; applications related to subscriptions billing, payment gateway systems (with SCA) and media administration. Filed detailed bug reports. Triaged bugs reports between stakeholders, and merged where appropriate. Collected and sorted context-based evidence for assigned developers.

Orlando, Florida, United States

Oversaw a team of talented Presales Engineers assisting salespeople on the technical side of sales, answering key customer questions, performing product demonstrations, and preparing Proof of Concept Use Case scenarios to meet customers' purchase requirements. I also held technical sales strategy meetings to coach Sales Engineers on a case-by-case basis to close sales effectively.I measured Key Performance Indicators, prepared performance and sales commission reports for Senior Management, and appropriately facilitated what was needed to meet the quarterly targets.

Orlando, Florida, United States

I oversaw a dedicated team of Tech Support Specialists and Presales Engineers. I held follow-up meetings on the team's performance with each of my supervisors (Support Leader and Presales Leader). I measured Key Performance Indicators, prepared reports for Senior Management, and appropriately facilitated what was needed to meet the quarterly targets.

Orlando, Florida, United States

I oversaw a talented team of Tech Support Specialists. I held follow-up meetings about high-priority issues and escalated support tickets. I also assisted and mentored support specialists on each case's best course of action for support requests and product demonstrations for potential customers. I regularly reported the team's current status to my manager.

Orlando, Florida, United States

Responded to technical support requests and incidents in a timely and helpful manner—triaged tickets where applicable. Presented product demonstrations to potential customers. Assisted presenters on technical questions during company webinars.

Caracas, Venezuela

Soporte técnico corporativo de la línea de productos ESET Business Solutions. Implementaciones end-to-end de la solución en los clientes, desde la consola central hasta los endpoints. Desarrollador de integraciones del producto con otros servicios del ecosistema del cliente.

Caracas, Venezuela

Comercialización de licencias de antimalware (ESET Endpoint Protection). Comercialización, cotización, venta y servicio de servidores desktop y rack de la línea Hewlett-Packard Enterprise ProLiant.Desarrollador de sitios web para imagen corporativa esencial en WordPress utilizando plantillas compatibles con Gantry Framework (RocketTheme).

Caracas, Venezuela

Investigué nuevos métodos para lograr los objetivos de los clientes con respecto a su ORM (Online Reputation Management). Recolecté información a través de diversas fuentes para encontrar puntos de inconsistencia en términos de presencia pública en Internet, y presenté reportes a la gerencia la respecto.

Caracas, Federal District, Venezuela

Administré una serie de computadoras trabajando en serie para el procesamiento de tareas continuas de negocio. Instalé e hice mantenimiento del software de negocios para la ejecución de tareas segmentadas por cliente.