• Full-cycle recruiting: designed, implemented overall recruiting strategy, developed job descriptions, sourced and recruited candidates, screened the resumes. Sourcing talent on LinkedIn, Indeed, Handshake• Conducted interviews in 4 languages (phone, zoom, in-person). Identification, selection of qualified candidates• Managed the Team of 50+ people (Seasonal Guides, Brand Ambassadors, Engineers, Retail) in fast-paced environment of Robotics Exhibition. Maintained timekeeping system, ensured payroll, invoicing. Organized effective, proactive teams

Solution Focused Life & Business CoachingCoaching in English, Spanish, Russian, Ukrainian.Hello, I am Dr. Ivanna Sagan, Ph.D. More than 16 years I help my clients to improve their life, relationships, work and business as a psychologist, psychotherapist and a coach. I have worked with different kind of clients: with businessmen, sportsmen, musicians, housewives, couples, single parents to solve the issues which suddenly appeared in their life and needed to be solved. I assist my clients to find the resources, answers and solutions they are looking for.I enjoy to notice how my clients and their lives are changing for better: - how they become parents after the years of unsuccessful intents - how do they change their life and career for better - how they improve their financial situation- how their relationships start to bring them pleasure and joy- and that they finally STOP TO SUFFER and START TO LIVE THE LIFE THEY DESERVE!I was working with different topics, mainly HOW TO BECOME HAPPY and SATISFIED about them: - Money, Job and Career- Health and Wellbeing- Romantic & Couple Relationships- Kids – Parents’ relationships- Life changes after COVID- Change of Country and Successful Adaptation to the new conditions- How to find the Mutual Understanding in an International Couples As a Life & Business Coach I work in a Solution Focused Coaching (by Erickson Institute) where the Coaching it is not only about improving the project or a plan. It is about a PERSON, it’s integral and systematic growth and development.Thanks to my method of work, we get the result through the comfortable ways of a personal development, taking into consideration the values, qualities and a personal preference. I invite you to contact me and to discover together how wonderful could become your life independently from what is happening in it right now.

VOLUNTEER WORK Help to Ukrainian Refugees │ USA, Poland, Spain, Mexico Since February 2022• Therapeutic Work with post-traumatic stress disorder in victims and survivors of war• Help with accommodation and social adaptation in new country for Ukrainian Refugee Families and Individuals• Translation and help in communication with local authorities Psychologist in “Northern Star” Non-profit Association │ Valencia, Spain May 2011 – October 2016• Psychological assistance and support for Ukrainians in Spain in the questions of social adaptation to live abroad, family therapy and family preservation (couples, marriage, adolescent, elders, kids)• Cooperation with Ukrainian-speaking associations in Spain (Valencia, Barcelona, Madrid and others)Volunteer work in orphanages in Kyiv Ukraine December 2008 – December 2019

• Professional licensed psychologist with more than 16 years of experience (since 2006)• Coach and psychotherapist• Ph.D. Doctorate of Psychological Sciences• Published 16 scientific and 3 journalistic articles (2006-2012). • Scientific worker in the Institute of Psychology (2006-2010) • American Psychological Association (Member since 2016) │USA• Official College of Psychologists of Spain (Member since 2016) │Spain• The only Ukrainian Psychologist licensed in the Valencian Community in Spain (since 2016)• DBA Erickson Coaching International (Solution-Focused Certification) │ USA, Canada• Open to collaboration in Programs for Ukrainian refugee mental health

• Assisted premium clients in their moving and relocation needs: local (South Florida), domestic (US), international. Residential (luxury properties), Commercial (boutiques, art galleries, Art Basel, artists, designers etc) and Industrial • Supervision of the moving - relocation services (High Net Worth furniture, personal belongings, fine art shipping, high-value fragile items, fine, classic and vintage vehicles, vessels)• Commercial activity and new lead generation: promotion of the company's services for the head concierges in premium condos, realtors, interior designers and the final client• Attending B2B and B2C clients in 4 languages: English, Spanish, Russian, Ukrainian• Introduced innovative packing materials: alternative crating, eco-friendly reusable boxes etc

• Realized Marketing research of a business model of “Diamond” Geodesic Domes’ sells and rentals in Europe and USA • Investigated the procedure of getting a patent in USA for an invention related to Diamond Dome, search and negotiation with a patent attorney companies, prepared the invention description, presented the documents for USPTO • Search of a lot for Diamond Domes rental, contacting with City and contractors to get the permits• Assistance in the purchase of the lot (communication with a broker, attorney, control of the payments, closing)• Full-cycle recruiting: designed and implemented overall recruiting strategy, developed job descriptions in several languages, sourced and recruited candidates, screened the resumes • Conducted interviews in 4 languages (phone, zoom and personal (face-to-face)). • Organized the onboarding for a new hires, provided analytical precisely documented recruiting reports

• Launched the first smart lockers business in Spain, providing cells to the final users for rent at the beaches, discos, shopping malls, hotels, events. Sells, distributes, rents lockers for businesses. B2B and B2C business model• Oversaw a period of rapid growth of 20%+ per annum over 3 years following launch (prior to Covid-19)• Managed finances and logistics (smart lockers produced and delivered from Ukraine), and developed a book of clients• Built an extensive database of over 30 B2B clients (including Hendrick’s, Unibail-Rodamco-Westfield, MotoGP) • Won 6 governmental tenders for the installation of Smart City Box Lockers on the beaches of Spain• Patent owner for 10 years in Spain

CEO & Founder of Real Estate Agency (sales, rent, property management, tourism) ● Property Management of 11 properties● Client-centered sales based on personalized selection of the properties (clients: Tarek Sharif (son of Omar Sharif – Hollywood actor, Spanish, Ukrainian and Russian celebrities, sportsmen, Chinese and Arabia Saudi businessmen) ● Organized and managed events for exclusive clients; for over 40 guests on quarterly basis. Managed budget, hired a team of 15 contractors

• Oversaw all aspects of human resources practices and processes: job design, recruitment, employee relations, performance and talent management. Developed, implemented HR strategies, procedures aligned with business strategy • Supported business needs through the development, engagement, motivation, preservation of personnel. • Maintained management guidelines by preparing, updating human resource policies and procedures. Payroll processing: maintained pay plan, benefits program. Ensured legal compliance. Prepared reports on demand

Real Estate Agent - Residential Sales & Listings (Contractor) ● Completed over 10 acquisitions of residential properties for HNW (High Net Worth) clients, national and international (UK, Holland, France, Saudi Arabia, Spain, Russia, Ukraine etc.)● Managed advertisements, listings for the commercialization of housing units● Assistance to clients in the search and selection of Residential Real Estate for acquisition and rental

• Elaboration of a new clients’ search strategy. Managed a diverse portfolio of international clients, specialized in tailoring insurance solutions for them, focusing on medical, house, car, and life insurance policies. After-sales service. • Conducted comprehensive assessments of clients' needs, providing detailed policy information and guidance. Facilitated the entire insurance process, from policy initiation to claim resolution, ensuring a smooth customer experience.• Contributed to the overall success of the agency by ensuring high levels of customer satisfaction. Maintained clear and effective communication channels between the agency and international clientele.

● Construction, value-add residential and commercial luxury properties in Kiev● Construction, value-add projects, and property management for National and international (USA, Canada, Israel, and Russia) UHNW (Ultra High Net Worth) individuals and companies● Clients included IMF (International Monetary Fund), Deutsche Bank, Bel Group (French cheese production concern)

Science• Execution of empirical social-psychological research and focus groups• Statistical analysis of the data using SPSS software.• Participation in conferences, public defense of theses, etc.• Writing and publication of scientific articles (16 own published articles)

• Recruiting process, job postings, candidate screenings and pre-screening assessments, conducted interviews. Implemented effective sourcing tactics aligned with the goals of the company. Nurtured a positive working environment. Managed a performance appraisal system. Created employee feedback process. Onboarding/Offboarding• Trainings, team building. Counseling and support. Motivation goal-orientation sessions

Consultoría psicológica• Gestión de la práctica psicológica propia (con adultos, jóvenes y niños)• Asesoramiento psicológico y psicoterapia• Ejecución del proyecto de edición de la revista psicológica • Realización y elaboración de formaciones por encargo

Sector: Inmobiliaria (venta y alquilo a corto y largo plazo)Funciones y responsabilidades principales:• Trabajo con clientes extranjeros y rusoparlantes • Gestión de negociaciones, comunicaciónes internacionales• Instalación y desahucio de clientes del apartamento (servicios de multiasistencia)• Redacción de documentos diversos• Efectuación de las operaciónes bancarias on-line• Conocimientos del sector de la construcciónAlgunos de los clientes con quien colaboré directamente fueron:- Deutsche Bank- «Grupo Bel» - la corporación francesa de producción de queso y productos lácteos- Los políticos, empresarios, deportistas de Ucrania y otros países (Rusia, EE.UU., Israel)- Fondo Monetario Internacional (FMI)

• Elaboration of a new clients’ search strategy and work with customers. After-sales service. Customer care service • Business documentation and administration management. Clients included “Argo Group” stores network (Diesel, G-Store, Quicksilver, Mango, Zara, United Colors of Benneton, Nike, Reebok, Adidas and others), "Ionia", Unitrade etc

• Elaboración de las estrategia de búsqueda y trabajo con clientes potenciales• Participación y gestión de negociaciones con clientes reales y potenciales • Servicio al cliente después de la venta• Gestión de documentación del negocio• “Copywriting” – escritura de los textos, anuncios, publicidadAlgunos de los clientes con quien colaboré directamente fueron:- La red de tiendas de ropa y lencería de marcas altas «Lingerie S»;- Agencia de organización de giras artísticas y actuaciones de artistas nacionales y extranjeros "Alianz Shatro";- Compañía de certificación "Helix";- Representación de la compañía de café "Ionia" en Ucrania;- La red de tiendas de ordenadores "Unitrade"