Oversaw analysis Singapore’s trade forecast and develop machine learning model to identify drivers influencing export growth to support GDP forecast. Led cross-functional projects to address complex problem statements (i.e. Covid-19 supply chain issues, Modes of Internationalisation, Trade 2030 vision) for trade and enterprise policies, presented insights to leaders for strategic decision-making. Developed in-depth market analysis through statistical analysis of essential goods’… Show more Oversaw analysis Singapore’s trade forecast and develop machine learning model to identify drivers influencing export growth to support GDP forecast. Led cross-functional projects to address complex problem statements (i.e. Covid-19 supply chain issues, Modes of Internationalisation, Trade 2030 vision) for trade and enterprise policies, presented insights to leaders for strategic decision-making. Developed in-depth market analysis through statistical analysis of essential goods’ shipments and with close collaboration with key players to maintain essential supplies and food security during Covid-19. Utilised change point algorithms and frequency analysis to identify inflection points in export growth. This revealed that early-stage exporters typically see increased revenue, thus informing business strategies. Monitor key metrics for trade health performance and risk detection, automate operational processes and reducing processing time by 50%, which allowed the team to focus on higher valuable insights and narratives. Developed insightful dashboards using Tableau for multiple divisions to increase efficiency. This provides a real-time view into relevant KPIs, identify trade and sectoral trends. Led IT system upgrades including modifications to critical system input files and BI tool enhancement from user requirements gathering and impact assessments resulting in improved data analysis and reporting capabilities. Show less

Developed complex reporting structures and an automated invoice generator using MS Excel VBA, improving regional team efficiency by 50%. Designed ad-hoc operations process flowcharts for a technical accounting project, streamlining workflows and reducing process time by 30%. Investigated and resolved complex technical issues using JIRA, facilitating seamless communication among stakeholders.

Analysed sales data for clients, using advanced Excel functions to identify key sales trends and patterns. Managed and analysed large datasets with over 800,000 rows using MS Excel, ensuring data accuracy and consistency which improved client decision-making processes.Delivered actionable insights on client sales data, identifying top-performing products and regions, which informed strategic business decision.

Responsible for sales and provide a comfortable environment for the customers.Displayed strong interpersonal skills between colleagues and customers.Handled up to 400 walk in customer per week.

Managed customer information and performed administrative duties, ensuring data accuracy and efficiency in processing customer requests. Handled sensitive customer information and assisted approximately 50 customers daily, providing exceptional service and maintaining a high level of customer satisfaction