Angel Ivanov Email & Phone Number

Málaga, Andalusia, Spain

Gibraltar

Gibraltar

Monitors the performance of all group services ensuring all systems are managed. Point of contact for all Major Incidents Report for security events occurrences.Lead the Major Incidents Identify and verify service impact to customers and dispatch subject matter experts in support of problem resolution.Effectively manage 3rd party, suppliers and vendors ensuring the support and commitment is carried out for major incidents and where needed escalate to senior management.Contribute to Post Incident Reviews by ensuring the right level of attendance by key team members and has a clear disciplined model that is followed.Ensure that all IT teams (internal and external) follow the incident management process for every incident.Contribute to Event Support Models ensuring that we have the most optimal operating models, processes and procedures in place for our key sporting events and busy sporting calendars.Participate in Hyper Care models where needed so that we offer the best service to our customers following the launch and delivery of new products and features.Become familiar with all technical systems and technology.Maintains develops and improves reporting capabilities in the Technical Operations.Makes regular reports to management on compliance with SLA objectives. Creation of knowledge articles for Service Desk and EndUsers

Luton, United Kingdom

Windows server and MS operating systems installation, configuration and support; • Active Directory administration and migration – Successful migration of desktop, servers and associated infrastructure from a single site Active Directory domain to a multi-site, multi-domain forest; • installed and configured antivirus solutions including Trend Micro OfficeScan, McAfee ePO, Symantec Antivirus, Sophos Corporate Edition. • Formulated a successful project plan for server room migration. Everything from designing the server room layout to project management, multiple vendors, and contractors, which led to successful implementation. Everything operational within budget, specification and on time. • installed and configured Microsoft RDP - VMware, Veeam, Spiceworks and HP SIM. Security and vulnerability assessment performed using various hardware firewall solutions and GFI Languard Network Security Scanner; • Reporting accurately every step of project or support activities to keep technical planning and network topology readable and accessible for the project management. • Sophos Enterprise Console installation and support. • GFI SolarWinds administration and policy control including MAX Remote Management.

Uk

• The review, revision, and execution of change management requests as required; • Assisted with troubleshooting of networks, security devices, operating systems, email systems; • Perform random site audits on technical equipment as heat sensors, fiber optics metrics, and connectivity, Wifi coverage and security; • Reporting from monitoring tools like Nagios, Carnaval, Wireshark, and Splunk; • Identified and protected the integrity of evidence during Loss Prevention fraud investigations; • Act as a point of contact for contractors or external suppliers and communicate technical issues and Amazon standards; • Reviewed and modified access control lists (ACLs) on network switching and routing equipment as needed to maintain security standards; • Plan, implement and document the change of services including hardware replacement and enhancements; • Audits for network and security equipment, DNS, email gateway, VPN, and other internet services; • Represent the IT department in site meetings/conference calls; • Produce weekly reports covering metrics and work performed; • Contribute to sites on-call schedule; • Provide mentoring and training to technicians and other engineers and act as the technical contact for remote support teams as and when required;

Sofia Bulgaria

Managing a team of IT professionals; Providing technical direction for the troubleshooting and systems integration of client engagement; Applying significant knowledge of the industry trends and developments to improve working process; Reviewing work performance of technical supporting team; Easily recognizing system deficiencies, and implement effective solutions; Creating and executing plans and revising as appropriate to meet desired requirements; Keeping project manager well informed of status of technical support team effort and serving as liaison between support staff and project manager; Ensuring technical teams are contributing to the project knowledge base; Owning the procedures life-cycle and being responsible for managing technical risks throughout the project; Communicating and enforcing technical support standards; Performing technical reviews and mentoring junior and senior technicians; Consistently delivering high-quality services to our clients; Researching, reporting and developing solutions for new security bridges and Windows OS failures; Administration of test-lab virtual environment (VMware and Citrix); Full administration over remote access platforms (LogMeIn rescue and Citrix GoToAssist corporate);

Bulgaria Sofia

Providing escalation support for the following products MS Exchange, Office 365, Active Directory, Group Policy, Windows Servers;Powershell scripting (basic level); SQL migrations and housekeeping; Studying and reporting new malicious software. Developing procedures and methods for their removal. Troubleshooting faulty hardware via phone or e-mail; Keeping the office environment protected from malicious software during remote sessions with infected clients;Building and supporting virtual machines lab for testing purposes.Troubleshooting any Windows Server 2003/2008/2012, Windows XP/7/8 /10 & Mac OSConfiguring and installing Routers, Firewall and Switches;

Bulgaria

Supporting Rightfax servers, troubleshooting of VM servers, SQL servers, networking,security,permissions,telecom voice codecs, fax protocols G711ulaw, G711alaw, T.38, H323 and compression protocols as V.34,v.17 and etc. Supporting old fax card solutions, investigating failures with fax servers including FOIP, VOIP (Cisco call managers, Avaya, Mitel and analog devices. Assistance with creation of silent installers and software deployment for end customers. Supporting Safecom printing solutions servers, setting and deploying multiple environmental scenarios, installation of additional firmware on MFP devices. Supporting Text messaging servers, SQL server account and permissions, routing of messages and assigning additional information of the customer requirements. Handling Microsoft servers troubleshooting including Networking, Security, Microsoft SQL servers, VOIP, FO IP and API communication protocols for some of the banking industry worldwide leader organisations.

Malta

Assisted in troubleshooting user problems relating to Operating System issues (Microsoft Windows),Network Connectivity, TCP/IP configuration, Networking architecture, Upgrades, MS Office applications. Internet connectivity.Performed upgrades, software and drivers installation and essential desktop troubleshooting. Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies.Installed logical printers on a print server and prepared print server to host clients. Troubleshooting hardware peripherals like printers etc.Supported, maintained and took responsibility of enterprise clients:Franks – Active directory environment for POS systems and daily sales report from all outlets to the main server.Fitwell - Server maintenance, security and antivirus management, network and administration management.Betsson - Assistance to Global IT management for accomplishment of new customer support center,Quality Assurance plans for the new software designed for sharing live chat technology form few companies to one support desk.

Malta

Providing reports about operational activities and advising/suggesting on system and process improvements; Supervising technical agents in the process of customer support and ensuring that high standards are met; Organising the work in progress; Quality Assurance for new payment and live chat updates.

Malta

IT supervisor:Main activities and responsibilitiesPrinter and peripheral SupportNetwork and service supportNetwork developingIT Supervision

Managing accountsAdministrative workCustomer requests validation and payment

System administrationIP configurationHeld desk / End user supportHardware and Software configurationTroubleshooting

Bachelor'S Degree, Mathematics

2001, Informatics