Angel Ivanov Email & Phone Number

Málaga, Andalusia, Spain

Gibraltar

Gibraltar

Monitors the performance of all group services ensuring all systems are managed. Point of contact for all Major Incidents Report for security events occurrences.Lead the Major Incidents Identify and verify service impact to customers and dispatch subject matter experts in support of problem resolution.Effectively manage 3rd party, suppliers and vendors.

Luton, United Kingdom

• Windows server and MS operating systems installation, configuration and support;
• Active Directory administration and migration – Successful migration of desktop, servers and associated infrastructure from a single site Active Directory domain to a multi-site, multi-domain forest;
• installed and configured antivirus solutions including Trend Micro OfficeScan, McAfee ePO, Symantec Antivirus, Sophos Corporate Edition.
• Formulated a successful project plan for server room migration. Everything from designing the server room layout to project management, multiple vendors, and contractors, which led to successful implementation..
• installed and configured Microsoft RDP - VMware, Veeam, Spiceworks and HP SIM. Security and vulnerability assessment performed using various hardware firewall solutions and GFI Languard Network Security Scanner;
• Reporting accurately every step of project or support activities to keep technical planning and network topology readable and accessible for the project management.

UK

• The review, revision, and execution of change management requests as required;
• Assisted with troubleshooting of networks, security devices, operating systems, email systems;
• Perform random site audits on technical equipment as heat sensors, fiber optics metrics, and connectivity, Wifi coverage and security;
• Reporting from monitoring tools like Nagios, Carnaval, Wireshark, and Splunk;
• Identified and protected the integrity of evidence during Loss Prevention fraud investigations;
• Act as a point of contact for contractors or external suppliers and communicate technical issues and Amazon standards;

Sofia Bulgaria

Managing a team of IT professionals; Providing technical direction for the troubleshooting and systems integration of client engagement; Applying significant knowledge of the industry trends and developments to improve working process; Reviewing work performance of technical supporting team; Easily recognizing system deficiencies, and implement effective.

Bulgaria Sofia

Providing escalation support for the following products MS Exchange, Office 365, Active Directory, Group Policy, Windows Servers;Powershell scripting (basic level); SQL migrations and housekeeping; Studying and reporting new malicious software. Developing procedures and methods for their removal. Troubleshooting faulty hardware via phone or e-mail; Keeping.

Bulgaria

Supporting Rightfax servers, troubleshooting of VM servers, SQL servers, networking,security,permissions,telecom voice codecs, fax protocols G711ulaw, G711alaw, T.38, H323 and compression protocols as V.34,v.17 and etc. Supporting old fax card solutions, investigating failures with fax servers including FOIP, VOIP (Cisco call managers, Avaya, Mitel and.

Malta

Assisted in troubleshooting user problems relating to Operating System issues (Microsoft Windows),Network Connectivity, TCP/IP configuration, Networking architecture, Upgrades, MS Office applications. Internet connectivity.Performed upgrades, software and drivers installation and essential desktop troubleshooting. Deployed updates, service packs and hot.

Malta

Providing reports about operational activities and advising/suggesting on system and process improvements; Supervising technical agents in the process of customer support and ensuring that high standards are met; Organising the work in progress; Quality Assurance for new payment and live chat updates.

Malta

IT supervisor:Main activities and responsibilitiesPrinter and peripheral SupportNetwork and service supportNetwork developingIT Supervision

Managing accountsAdministrative workCustomer requests validation and payment

System administrationIP configurationHeld desk / End user supportHardware and Software configurationTroubleshooting

Bachelor'S Degree, Mathematics

2001, Informatics