Ivan Ivanovski Email and Phone Number
Ivan Ivanovski personal email
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Ivan Ivanovski is a Senior Customer Support Engineer Secure Digital Payments at Netcetera. He possess expertise in system administration, active directory, windows server, operating systems, vpn and 20 more skills. He is proficient in German and English.
Netcetera
View- Website:
- netcetera.com
- Employees:
- 533
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Senior Customer Support Engineer Secure Digital PaymentsNetcetera Jan 2024 - PresentSkopje, Skopski, North Macedonia
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Deputy Head Of Application Support Team And Senior Application Support EngineerNetcetera - Software Matters May 2022 - Jan 2024Skopje, Skopski, North Macedonia- Covering the daily activities in periods of absence of the Head of the team- Working on defined tasks for the Senior Application Support team- Consultancy and support on various technical and non-technical topics for the team- Onboarding and guiding the new team members- Analysis and troubleshooting on escalated tickets and requests- Planning and implementing customer requested changes- Working on improvements on the monitoring and alerting tools
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Head Of Application Support TeamNetcetera - Software Matters Mar 2020 - May 2022Skopje, Skopski, North Macedonia- Leading a team of 10 members- Organizing the shifts and workplace to cover the 24/7/365 work time during the COVID-19 pandemics period and making sure to comply to all health care protocols- Involved in the hiring process for new team members- Help and support the team in the migration to a new incident and ticketing tool- Worked on improvements in the organization of the team and in implementing new structure to improve the efficiency of the team- Planning for future development and enlargement of the team
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Application Support EngineerNetcetera - Software Matters Mar 2018 - Mar 2020Skopje- First level support for the customers which are using the Netcetera services- Monitoring of the operational status of services, handling alerts, taking actions to resolve operational incidents or on time escalation to relevant team(s)- Customer communication on and during operational incidents- Update and improve the documentation used by the team- Handling tickets and requests from the customers, which includes identifying priority and urgency of the reported issue, log analysis, testing scenarios, troubleshooting of the infrastructure and providing a resolution to the customer's inquiry or further on time escalation to a relevant team- Reporting tasks
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Voip EngineerNeotel Macedonia Jan 2012 - Feb 2018Skopje- Monitoring and maintaining proper functioning of voice services- Troubleshooting and resolving technical issues with voice services and interconnections with other providers- Configuring and maintaining the equipment installed for the customers- Installation of equipment and other necessary steps for interconnecting the customer’s equipment to Neotel VoIP services- Troubleshooting and resolving technical issues for customers- Testing new equipment for proper functioning of the voice services- Pre-sale consultation with customers -
Junior Desk Officer In It DepartmentMinistry Of Foreign Affairs Of The R. Macedonia Aug 2006 - Dec 2011Skopje- Maintenance of the network and network security systems (ISA Server, Firewall system)- Administration of AD structure with 350 users and 15 servers- Configuration, maintenance and testing of regular backups- Configuration and maintenance of Lotus Domino based e-mail system- Monitoring and configuration of devices for VPN connections- Configuration and maintenance of VoIP PBX - Hardware and software maintenance of users’ computers- Administration and update of the official web page and the internal portal -
Help DeskStopanska Banka Ad - Skopje Jan 2006 - Aug 2006- Maintenance of users’ computers, servers and technical assistance (Help-Desk activities)- Implementation of Active Directory
Ivan Ivanovski Skills
Ivan Ivanovski Education Details
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Univerzitet "Sv. Kiril I Metodij" - SkopjeComputer Science And Automation -
Computer Science -
Semos Education
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D.U.S.O. "Orce Nikolov"Computer Science And Automation
Frequently Asked Questions about Ivan Ivanovski
What company does Ivan Ivanovski work for?
Ivan Ivanovski works for Netcetera
What is Ivan Ivanovski's role at the current company?
Ivan Ivanovski's current role is Senior Customer Support Engineer Secure Digital Payments.
What is Ivan Ivanovski's email address?
Ivan Ivanovski's email address is iv****@****ail.com
What schools did Ivan Ivanovski attend?
Ivan Ivanovski attended Univerzitet "sv. Kiril I Metodij" - Skopje, Univerzitet 'sv. Kiril I Metódij' Vo Skopje, Semos Education, D.u.s.o. "orce Nikolov".
What skills is Ivan Ivanovski known for?
Ivan Ivanovski has skills like System Administration, Active Directory, Windows Server, Operating Systems, Vpn, Windows, Servers, Dns, Voip, Voice Over Ip, Firewalls, Computer Hardware.
Who are Ivan Ivanovski's colleagues?
Ivan Ivanovski's colleagues are Ivana Shujica, Maher Daher, Miroslav Radic, Ivana Paskoska, 🇲🇰 Dejan Mladenovski, Simon L. Andrey, Martin Stutz.
Not the Ivan Ivanovski you were looking for?
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Ivan Ivanovski
Investment Portfolio Consultant | Leveraging Ai To Outperform Traditional Investment BenchmarksNorth Macedonia1venikom.com1 +389722XXXXX
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Ivan Ivanovski
Skopje2gmail.com, tesseract-interactive.com2 +389703XXXXX
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