Senior Customer Support Engineer Secure Digital Payments
Current
Jan 2024 - Present
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Ivan Ivanovski Email & Phone Number
Senior Customer Support Engineer Secure Digital Payments
at
Netcetera
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Customer Support Engineer Secure Digital Payments
Location
North Macedonia, Macedonia, the Former Yugoslav Republic of
Company size
Who is Ivan Ivanovski? Overview
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Quick answer
Ivan Ivanovski is listed as Senior Customer Support Engineer Secure Digital Payments at Netcetera, a with 533 employees, based in North Macedonia, Macedonia, the Former Yugoslav Republic of. AeroLeads shows a matched LinkedIn profile for Ivan Ivanovski.
Ivan Ivanovski previously worked as Deputy Head of Application Support team and Senior Application Support engineer at Netcetera - Software Matters and Head of Application Support team at Netcetera - Software Matters. Ivan Ivanovski holds Engineer, Computer Science And Automation from Univerzitet "Sv. Kiril I Metodij" - Skopje.
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Email format at Netcetera
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Netcetera
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Profile bio
About Ivan Ivanovski
Ivan Ivanovski is a Senior Customer Support Engineer Secure Digital Payments at Netcetera. He possess expertise in system administration, active directory, windows server, operating systems, vpn and 20 more skills. He is proficient in German and English.
Listed skills include System Administration, Active Directory, Windows Server, Operating Systems, and 21 others.
Current workplace
Ivan Ivanovski's current company
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Netcetera
7 roles
Ivan Ivanovski work experience
A career timeline built from the work history available for this profile.
Deputy Head Of Application Support Team And Senior Application Support Engineer
- Covering the daily activities in periods of absence of the Head of the team- Working on defined tasks for the Senior Application Support team- Consultancy and support on various technical and non-technical topics for the team- Onboarding and guiding the new team members- Analysis and troubleshooting on escalated tickets and requests- Planning and implementing customer requested changes- Working on improvements on the monitoring and alerting tools
May 2022 - Jan 2024
Head Of Application Support Team
- Leading a team of 10 members- Organizing the shifts and workplace to cover the 24/7/365 work time during the COVID-19 pandemics period and making sure to comply to all health care protocols- Involved in the hiring process for new team members- Help and support the team in the migration to a new incident and ticketing tool- Worked on improvements in the organization of the team and in implementing new structure to improve the efficiency of the team- Planning for future development and enlargement of the team
Mar 2020 - May 2022
Application Support Engineer
- First level support for the customers which are using the Netcetera services- Monitoring of the operational status of services, handling alerts, taking actions to resolve operational incidents or on time escalation to relevant team(s)- Customer communication on and during operational incidents- Update and improve the documentation used by the team- Handling tickets and requests from the customers, which includes identifying priority and urgency of the reported issue, log analysis, testing scenarios, troubleshooting of the infrastructure and providing a resolution to the customer's inquiry or further on time escalation to a relevant team- Reporting tasks
Mar 2018 - Mar 2020
Voip Engineer
- Monitoring and maintaining proper functioning of voice services- Troubleshooting and resolving technical issues with voice services and interconnections with other providers- Configuring and maintaining the equipment installed for the customers- Installation of equipment and other necessary steps for interconnecting the customer’s equipment to Neotel VoIP services- Troubleshooting and resolving technical issues for customers- Testing new equipment for proper functioning of the voice services- Pre-sale consultation with customers
Jan 2012 - Feb 2018
Junior Desk Officer In It Department
- Maintenance of the network and network security systems (ISA Server, Firewall system)- Administration of AD structure with 350 users and 15 servers- Configuration, maintenance and testing of regular backups- Configuration and maintenance of Lotus Domino based e-mail system- Monitoring and configuration of devices for VPN connections- Configuration and maintenance of VoIP PBX - Hardware and software maintenance of users’ computers- Administration and update of the official web page and the internal portal
Aug 2006 - Dec 2011
Help Desk
Stopanska Banka Ad - Skopje
- Maintenance of users’ computers, servers and technical assistance (Help-Desk activities)- Implementation of Active Directory
Jan 2006 - Aug 2006
Team & coworkers
Colleagues at Netcetera
Other employees you can reach at netcetera.com. View company contacts for 533 employees →
EN
Ekaterina Nadibaidze
Colleague at NetceteraZurich, Switzerland
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ND
Nikola Dojchinovski
Colleague at NetceteraNorth Macedonia, Macedonia, The Former Yugoslav Republic Of
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US
Ulrich Schwar
Colleague at NetceteraWinterthur, Zurich, Switzerland
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JB
Jad Bejjani
Colleague at NetceteraDubai, United Arab Emirates
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DS
Darko Stepanoski
Colleague at NetceteraNorth Macedonia, Macedonia, The Former Yugoslav Republic Of
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ES
Emilija Stefanovska
Colleague at NetceteraNorth Macedonia, Macedonia, The Former Yugoslav Republic Of
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SF
Sandra Frutiger
Colleague at NetceteraElsau, Zurich, Switzerland
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JE
John Eikevaag
Colleague at NetceteraAffoltern Am Albis, Zurich, Switzerland
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PC
Persida Cvetkoska
Colleague at NetceteraNorth Macedonia, Macedonia, The Former Yugoslav Republic Of
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EM
Emilija Manasiov
Colleague at NetceteraNorth Macedonia, Macedonia, The Former Yugoslav Republic Of
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Ekaterina Nadibaidze
Colleague at NetceteraZurich, Switzerland
View →
ND
Nikola Dojchinovski
Colleague at NetceteraNorth Macedonia, Macedonia, The Former Yugoslav Republic Of
View →
US
Ulrich Schwar
Colleague at NetceteraWinterthur, Zurich, Switzerland
View →
JB
Jad Bejjani
Colleague at NetceteraDubai, United Arab Emirates
View →
DS
Darko Stepanoski
Colleague at NetceteraNorth Macedonia, Macedonia, The Former Yugoslav Republic Of
View →
ES
Emilija Stefanovska
Colleague at NetceteraNorth Macedonia, Macedonia, The Former Yugoslav Republic Of
View →
SF
Sandra Frutiger
Colleague at NetceteraElsau, Zurich, Switzerland
View →
JE
John Eikevaag
Colleague at NetceteraAffoltern Am Albis, Zurich, Switzerland
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PC
Persida Cvetkoska
Colleague at NetceteraNorth Macedonia, Macedonia, The Former Yugoslav Republic Of
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EM
Emilija Manasiov
Colleague at NetceteraNorth Macedonia, Macedonia, The Former Yugoslav Republic Of
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4 education records
Ivan Ivanovski education
Engineer, Computer Science And Automation
Univerzitet "Sv. Kiril I Metodij" - Skopje
Engineer'S Degree, Computer Science
Education record
Semos Education
Computer Science And Automation
D.U.S.O. "Orce Nikolov"
FAQ
Frequently asked questions about Ivan Ivanovski
Quick answers generated from the profile data available on this page.
What company does Ivan Ivanovski work for?
Ivan Ivanovski works for Netcetera.
What is Ivan Ivanovski's role at Netcetera?
Ivan Ivanovski is listed as Senior Customer Support Engineer Secure Digital Payments at Netcetera.
Where is Ivan Ivanovski based?
Ivan Ivanovski is based in North Macedonia, Macedonia, the Former Yugoslav Republic of while working with Netcetera.
What companies has Ivan Ivanovski worked for?
Ivan Ivanovski has worked for Netcetera, Netcetera - Software Matters, Neotel Macedonia, Ministry Of Foreign Affairs Of The R. Macedonia, and Stopanska Banka Ad - Skopje.
Who are Ivan Ivanovski's colleagues at Netcetera?
Ivan Ivanovski's colleagues at Netcetera include Ekaterina Nadibaidze, Nikola Dojchinovski, Ulrich Schwar, Jad Bejjani, and Darko Stepanoski.
How can I contact Ivan Ivanovski?
You can use AeroLeads to view verified contact signals for Ivan Ivanovski at Netcetera, including work email, phone, and LinkedIn data when available.
What schools did Ivan Ivanovski attend?
Ivan Ivanovski holds Engineer, Computer Science And Automation from Univerzitet "Sv. Kiril I Metodij" - Skopje.
What skills is Ivan Ivanovski known for?
Ivan Ivanovski is listed with skills including System Administration, Active Directory, Windows Server, Operating Systems, Vpn, Windows, Servers, and Dns.
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