Highly organized and detail-oriented professional with extensive experience in administrative support, customer service, and digital marketing. Proven track record in managing communications, coordinating events, and handling customer interactions. Seeking to leverage these skills in a any role to ensure seamless and exceptional customer satisfaction.
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Quality AnalystMagic Data Sep 2024 - Present -
Freelance Digital MarketerFreelance May 2015 - PresentSultanate Of OmanCreate and upload new online campaignsCommunicates with affiliate networks and affiliate partnersResearch keywords for existing and upcoming online campaignsOptimizing ads to maximize ad campaign trafficAnalyzes campaign report and uses it to optimize the campaign
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Quality Assurance SpecialistSultan Qaboos University Feb 2019 - May 2021Muscat Governorate, OmanCoordinates all COMHS Quality Assurance & Academic Accreditation Unit communication with other QA units within Sultan Qaboos and abroad.Classifying and indexing all COMHS documents related to Quality Assurance in accordance with Oman National Records and Archive system.Collects data for College Accreditation (Institutional and Program Accreditation)Answer phone calls and emails.Responsible for preparing correspondence.In-charge of filing, sorting, and retrievals of… Show more Coordinates all COMHS Quality Assurance & Academic Accreditation Unit communication with other QA units within Sultan Qaboos and abroad.Classifying and indexing all COMHS documents related to Quality Assurance in accordance with Oman National Records and Archive system.Collects data for College Accreditation (Institutional and Program Accreditation)Answer phone calls and emails.Responsible for preparing correspondence.In-charge of filing, sorting, and retrievals of documents.Organize workshops, meetingsProvide administrative support to the Unit HeadResearch and procuring of office materials and machines for the unit. Show less -
CoordinatorSultan Qaboos University May 2014 - Apr 2015Sultanate Of OmanAnswer phone calls and emails.Responsible for preparing correspondence.In-charge of filing, sorting, and retrievals of documents.Organize workshops, meetingsProvide administrative support to the College Dean. -
Technical Support Agent - Tier 1 Global SupportSizmek (Formerly Dg Mediamind) Dec 2011 - Mar 2014Cebu City, PhilippinesProviding product support to internal and external clients regarding the Mediamind platform and the different products offered.Managing support cases queue and escalations raised by clients and internal employees.Handling technical support cases related to creative, Search, Ad Trafficking, Ad Serving, Publisher issues.Answers inquiry calls from other employees and external clients. -
Customer Service Representative - Level 2Customer Benefit Svcs Jul 2011 - Oct 2011 -
Customer Service Representative - Retention (Level 1)Customer Benefit Svcs Jun 2011 - Oct 201111Fl Keppel Bldg, Cebu Business Park, Cebu City, Philippines, 6000Job Description: Provides customer service and retention for magazine and buying club subscriptions.Position: Supervisor – Retention (Level 2)September 2, 2011 – October 2011Answers supervisory callsProvides customer service and retention for magazine and buying club subscriptions.
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Technical Support RepresentativeSykes Apr 2008 - Mar 2010Cebu City, PhilippiensProvides technical support for high-speed internet access.Support Apple OSx, and Windows OS.Setups & Troubleshoots Email Clients(POP3, IMAP) -
Safety Inspector / Fire MarshallRoblett International Construction Corporation May 2005 - Sep 2005Mandaluyung City, Metro Manila, PhEnsure Health and Safety among workers.Files reports directly to the project manager.Inspect safety hazards within the perimeter.
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Purchasing OfficerJ'Art Construction & Development Corporation Jun 2001 - Jan 2003San Jose Road, Zamboanga City, PhilippinesResponsible in monitoring actual purchases of materials against the estimated cost of the project on-hand.
Ivanhoe Palad Education Details
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Economics, History, Political Science, Humanities -
Ama Computer Learning CenterComputer Programming/Programmer, General
Frequently Asked Questions about Ivanhoe Palad
What company does Ivanhoe Palad work for?
Ivanhoe Palad works for Magic Data
What is Ivanhoe Palad's role at the current company?
Ivanhoe Palad's current role is Quality Analyst, Data Annotator.
What schools did Ivanhoe Palad attend?
Ivanhoe Palad attended Ateneo De Zamboanga University, Ama Computer Learning Center.
Who are Ivanhoe Palad's colleagues?
Ivanhoe Palad's colleagues are 张晴晴, Lisandro Gallo, Glen Adarlo, Yaseen Emad, 宋雨婷, Tina Yu, Ramzi Achiche.
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