Ivan Prpic Email & Phone Number

Brisbane, Brisbane, Au

Brisbane, Brisbane, Au

Sydney, New South Wales, Au

Creating the digital product management discipline at QBE by working closely with the core and extended teams and stakeholders to outline a global vision for digital products and through key interventions and experimentation develop a framework that enables agile ways of working. Leading the creation, management, and execution of product roadmaps across QBE’s digital portfolio. With some of the highlights being the migration of divisional websites onto a single platform, delivery of webchat and chatbot solutions for brokers and external customers and evolve marketing capabilities with the integration of Salesforce Marketing Cloud, GA360 and Sprinkler.Owning the user experience (UX) and design function within QBE’s global digital team, managing a team of UX professionals that interpret business’ requirements into customer journeys and design components, while creating a design system that drives usability, scale and best practice.Implement cadences required to deliver a high performing digital product and design team (working and steerco groups, forums, workshops, virtual sessions), which resulted in immediate increase in productivity, speed to market and greater collaboration between the teams.

Sydney, New South Wales, Au

Developing and managing an operating model that ensures the delivery of best in class customer experiences for all of digital that are aligned to customer and business needs, while simultaneously bringing stakeholders along for the journey. Managing workflow prioritisation, while leading and evolving a team of CX, UX and Visual Design experts (team size ~30) that worked closely with the segment, analytics and development teams to ensure an effective and efficient agile product development lifecycle that is insights-driven and customer-focused.Identifying new innovative and lean methods on leveraging bleeding edge technology, developing customer insights and key business findings to enhance experiences, while continuously evolving the design process resulting in greater conversion, achieving the desired NPS and annual targets. Leading the strategic thinking that fosters a shared cross-discipline understanding of the intersection between user needs, business goals, and technology requirements

Sydney, New South Wales, Au

Defining the Digital vision & strategy for the organisation by working closely with the executives and driving business value through defining user experiences across a range of channels. Discovering what matters to the customers by Identifying personas, discovering customer journeys, costumer testing, conceptualising and designing experiences.Working collaboratively with the Digital Business, Business Marketing and wider AMP teams achieving strategic objectives of the organisations (customer first approach, NPS increase, greater penetration).Collaborating closely with IT Digital and external partners to ensure the delivery of a scalable solutions that compliments business and customer needs.Developed all digital standards and guidelines that ensured the consistency of digital design and customer experiences defined, while implementing processes to optimise current marketing spend and enhance campaign performance (Marketing Centre of Excellence).

Sydney, New South Wales, Au

Leading a team of Senior Digital Marketing Specialists to drive digital change across the organisation and the implementation of digital business standards. Setting objectives, provide guidance and develop a performance management framework.Through senior stakeholder engagement, influencing the understanding of digital and applying customer-centric process design to enhance user experience.Through pilots defining the strategic narrative to develop Digital, Search and Social capabilities across the organisation. Continuously improve the usability, content and organic search conversion points for amp.com.au website to support the company’s growth objectives. Includes planning, coordination and analysis for marketing campaigns.Managing all Marketing vendor relationships and making sure the outcomes/outputs are delivered aligned to the objectives and within budget.Developing UX and design thinking practices within AMP by growing internal capabilities and empathy towards design.

Sydney, New South Wales, Au

Delivering and managing change initiatives across the internal digital assets, including ongoing activities to support usage, governance, communications, monitoring and performance reporting.Assisting stakeholders in feature delivery as well as ensuring the information architecture meets the business needs and industry best practice. Facilitating workshops on content management, procedures and guidelines for Site Managers and Content Contributors. Developing training material and providing technical support across 50 sites.Leading the design of the new look and feel for the AMP intranet and the implementation of the analytics solution Omniture across and the video solution Brightcove.

Delivering creative design solutions for the festival, across all the online channels and physical collateral.Implementing Collaborative technology solutions through social media that connect the external web with internal business networks (the Amplify effect).Managing the design brief process with creative agencies by articulating concept requirements and ensuring the execution meets the desired vision and strategy. Including the vendor relationships with print agencies to ensure collateral is delivered on time and meets specification and quality standards.

Zurich, Ch

Redesigning the User Service Centre help website, adding a range of functionality to better service customer needs, the redesign included the design and creation of approximately 200 forms. Implementing web-based project management tools to coordinate the activities of a distributed team and present real-time progress reports to clients.Prototyping new web technologies and techniques to realise benefits of the latest innovations, achieve increased efficiency, and provide highest quality products.

• Designed visual elements and layout structures for Web sites• Worked with print designers to translate paper-based art to online format• Extended customers’ existing graphic design, logos, and branding to Web environment• Consulted with customers and development team to establish Web site message• Coded HTML and drafted design documentation to aid future code usage and modification• Optimized graphic elements to minimize download time

Bachelor, Digital Media

Project Management

Analytics Course & Certification Exam

Advertising Certificate Iv

Web Development

Overseas High School