International Account Manager
CurrentResponsible for coordinating the provision of payroll consolidation and other HR services for assigned clients. Manage, audit, and attend payroll assignments using the tools ITOS has established for this purpose. Ensure the receipt and delivery of timely and accurate information. Schedule the payroll cycle follow-up projects for their assignments, within the times indicated month by month, and keep control, record, and follow up the progress of each stage of the payroll cycle in the corresponding platforms.Attending to the client's needs in coordination with the local team in each country in an efficient and timely manner, to comply with the established requirements.Manage with the local teams the client's queries on local tax regulations, compensation packages, benefits, and discounts, as well as financial implications and any other questions that the client may have and that are within our scope.I am responsible for managing the flow of funds of the payroll process with the Treasury Area, as well as implementing the reprocesses, corrective or preventive actions, which allow to identify and control the non-conforming service or non-conformity in their assignments until their respective closure.I take decisions towards the ICP, the client or internally that are required to ensure the correct development of the payrollassigned to me, proposing solutions to the client to meet their requirements and improve processes according to their needs (Client activity Log).Manage with the client the review, adjustment and approval of work schedules when requested or when the need is evidenced according to the behavior of the payroll, identifying, and reporting non-conforming services to work on improvement opportunities.Activate reprocesses during the payroll cycle by identifying any aspect that needs to be corrected, establishing meetings with customers and local teams to address issues relevant to the development of payroll cycles.