Results:• Implementation of processes and information security management system for ISO ISO/IEC 27001:2022 certification. Making Coris del Ecuador S.A. the first insurance company in Ecuador to be certified in ISO 27001.• I have developed integration strategies with AI integrated to support processes, allowing automation and self-service support to end users.• Implementation of AI integration processes for collection and sales management in Cobroandina and Coris del Ecuador.• Increased the client portfolio by 25% during 2023.

Ensure the availability of external and internal sites where information is shared and managed.Ensure that collaboration and organizational transparency projects are managed in accordance with corporate guidelines from an IT perspective.Results: • Led the development and implementation of the new Intranet, aimed at optimizing internal communication processes among the +300 employees located in 28 countries. Increased productivity and effectiveness in the communications department were achieved through the implementation of data and information analysis. Platform used: Microsoft SharePoint.• Continuously promote process adjustments through the support team to improve Service Level Agreement (SLA) indicators, ensuring the availability of applications and services offered by the IT department to the entire organization, operating from Washington D.C.• I was responsible for managing the project to change the management system of the legal department whit Salesforce, which involved integrating internal users, clients, and law firms into a single platform, ensuring traceability of information and document control. The DocuSign platform was implemented, which allows for the automatic creation, processing, and signing of documents, eliminating human errors and delays in procedures. It also contributes to reducing the operational burden of the legal department.• I worked on the automation of impact management indicators at the regional level, transitioning from a manual matrix to an interface that contained a comprehensive systematized matrix of indicators per project, with visible and transparent information accessible to the entire organization.

Being an active part of the Inspira project by contributing to the integration of more than 25 platforms (Legacy Project)Results: •I led the "Legacies" project, which consisted of integrating the most outdated and difficult to migrate applications to the new platform called Inspira. The "Legacies" project was three years behind schedule and in less than six months I managed to eliminate the existing backlog.• I created the Software Architecture department defining the development guidelines with a focus on secure development and implementation of the processes (requirement gathering, coding, quality assurance with a sustainable approach for the client) integrated whit the Genesys platform; thanks to the development and fulfilment of security requirements plus the fulfilment of tests, we were able to attract clients such as:o Call Center de Bancolombiao Call Center Grupo Avalo Call Center 7/24

Direct Report: 25 Results: • I designed the internal management processes including the creation of processes and implementation of platforms to provide IT services to companies in any industry, in addition to the definition of operating manuals and process automation. • Because I worked on the automation of processes by creating a clear, defined, and easy to implement methodology, only two technicians were required vs. 20 which is the norm depending on the operational load. • I ensured that each new operation was implemented in one month and stabilized in a maximum of three months, when the accepted market practice is to implement in six months and achieve stabilization in two years. • I worked on securing the Know How for the company, which means that when there are changes in the technical staff, the learning curve is a maximum of one month thanks to the fact that the processes are automatic from the moment they are created. • I created processes that did not require face-to-face operation: today the company has clients in Colombia, Peru, Mexico, Brazil, Ecuador, and the United States

Clients: Avianca, Tipiel, Porvenir, Colmena ARL, Compensar, Fundación Social, Comcel, CitiBank, Alkosto. Results: • Design, development, implementation, and administration of the www.avianca.com portal o Largest transactional portal in Latin America o 72% of Avianca's total sales were made through the portal. o The portal was to handle an availability of 99.9%. o Ensuring maximum user experience o Avianca proposed my exclusivity for the management of the portal.

Gerencia y dirección de área de tecnologíaAdministración de plataformaAdministración de personalGestión de Proveedores

Gerencia y dirección de área de tecnología Administración de plataforma Administración de personal Gestión de Proveedores