Ivan Silva Email & Phone Number

São Paulo, Brazil

Overseeing internal computer systems, software, and hardware. Proficient in troubleshooting and delivering technical support, prioritize data integrity and file system security. Adept at bridging the gap between technical and non-technical teams through effective communication and comprehensive training programs. My managerial skills include successful collaboration with Managed Services Providers in the LATAM region, ensuring seamless solutions for diverse user needs. Proficient in Windows, MacOS, MS Office 365, and mobile device support. Experienced in process optimization and root cause analisys. Supporting users all over the Latin America region

Sao Paulo, Brazil

São Paulo, São Paulo

São Paulo Area, Brazil

Responsible for supporting, maintaining, evaluating and recommending improvements in the Company’s IT environment.Responsible for installing, modifying, removing and analyzing network, hardware and software on the Company’s computer systems.This position provides technical assistance to other departments as it relates to the use of the IT network.Responsibilities include activities such as Install, troubleshoot, repair and test both software and hardware on desktops and servers, laptops and printers with multiple configurations and networks for all global offices.

I worked for Shire Pharmaceutical, as senior support analyst offering support to alllocal users, remote users and (commercial team) to physicals changes in server infrastructure and network.

I was hired as support analyst to offer support to the users and infrastructure as Windows server administration. Creation of internal processes and controls of technology assets. Also together with the IT management looking for innovation of technology and continuity of the operation. Daily contact with United States team.

Responsible for all technology in the company. From users support, like creation of processes, policies and IT routines. Control and inventory of technology assets. Administration and maintenance of serves (domain controller, File Server, Print Server, Application Server). Recently I did a job data protection infrastructure, installation and maintenance of data, installation of operating system, deployment of backup system using Data Protection Manager 2007. Daily contact with a team from Stuttgart in Germany. Report directly to the company’s directors. Responsible for quotation and purchase of IT area.

DeskSide Support at Morgan Stanley Brazil. Focus on the company infrastructure (cabling, telephony, desktops and servers) and high priority users that are the ones that operate on stock exchanges, trades.Assistance and support to users in Mexico and Argentina. Daily contact with New York where Other support team specific to some applications are located. Management IT assets, control of new equipment, tags, physicals inventory aligned to the IT area. Management of depreciated and discontinued assets for donation. Responsible for quotation and purchase of new equipments.

Global IT support. Part of the time helping users by phone and email in English and Spanish.I was Responsible for IT suppliers (Costs, acquisition and delivery). I did several trainings and had international experience at Danfoss. Support to all Danfoss subsidiaries in the world (software, communication, hardware, purchase and training). Incidents and issues analyst.

Field support to brokerage users. Focus on VIP users and in the operational continuity offinancial systems used as broadcast (Agencia Estado).2006/12 - 2007/06

Executive Mba In Business Administration: It Management

Management Processes ( Processos Gerenciais), Business Administration And Management, General

Computer Network (Redes De Computadores), Information Technology

Cinematography

Documentary