Setup of new Human Resources Department:Key accomplishments: Formulated all job descriptions through job analyses, structured organisational policies, departmental SOPs, organisational and main departmental structures, staff wellbeing, employee relations, introduced online vacation leave system together with online authorisation of extra hours worked, psychometric testing in recruitment and selection, conducted induction, customer interaction and leadership training and various… Show more Setup of new Human Resources Department:Key accomplishments: Formulated all job descriptions through job analyses, structured organisational policies, departmental SOPs, organisational and main departmental structures, staff wellbeing, employee relations, introduced online vacation leave system together with online authorisation of extra hours worked, psychometric testing in recruitment and selection, conducted induction, customer interaction and leadership training and various enhacements in work practices through Hierarchical Task Analysis. Show less

Analyse Training needs and Hierarchical Task Analysis to develop new training programs and provide recommendations to enhance performance and effectiveness. Plan and conduct in-house orientation on-the-job training to newly recruits as part of the induction training. Conduct departmental classroom development training on Soft Skills. Evaluate instructor performance and the effectiveness of training programs. Confer with senior management team and conduct surveys to identify training needs based… Show more Analyse Training needs and Hierarchical Task Analysis to develop new training programs and provide recommendations to enhance performance and effectiveness. Plan and conduct in-house orientation on-the-job training to newly recruits as part of the induction training. Conduct departmental classroom development training on Soft Skills. Evaluate instructor performance and the effectiveness of training programs. Confer with senior management team and conduct surveys to identify training needs based on new project processes, changes and other factors. Train supervisors in skills and techniques on how to deal with subordinates. Also,managed the Customer Service Department. Show less

During my time at ALFA Company Limited, I had the dual responsibility of managing the organizational flow of the operations together with the responsibilities of Human Resources. I acted as a strategic partner for implementing new ideas that addressed today’s contemporary business trends of maintaining low operational costs and enhancing productivity through job performance for better efficiency in order to obtain profit maximization. I was capable of changing the organizational ethos through… Show more During my time at ALFA Company Limited, I had the dual responsibility of managing the organizational flow of the operations together with the responsibilities of Human Resources. I acted as a strategic partner for implementing new ideas that addressed today’s contemporary business trends of maintaining low operational costs and enhancing productivity through job performance for better efficiency in order to obtain profit maximization. I was capable of changing the organizational ethos through change management processes to foster organizational growth and development.Key Accomplishments:Implementation of a sound Perfomance Management System.Re-organization of work practices to portray better effectiveness.Implementation of various structured policies and procedures.Reward Management System through Key Performance Indicators.Organizational Design and Operational Planning.Health and Safety Management with a positive culture.Human Resources projections and the relative Budgets.Conducted Training Need Analysis to identify skills gaps.Recruitment and Selection Process. Show less

During my tenure at Integrated Electronics Limited I started my career in Management, initially managing the servicing department and gradually the Sales and Administration Departments as well. My duties also included seeing to, investigating and effectively dealing with written and verbal customers’ complaints and as well as attending to customers on site to ensure full technical and customer support has been adhered to company standards. During this time I had constant contact with the… Show more During my tenure at Integrated Electronics Limited I started my career in Management, initially managing the servicing department and gradually the Sales and Administration Departments as well. My duties also included seeing to, investigating and effectively dealing with written and verbal customers’ complaints and as well as attending to customers on site to ensure full technical and customer support has been adhered to company standards. During this time I had constant contact with the Managing Director monitoring market trends in order to enhance the profitability of the organization.Key Accomplishments:Re-Organization of work practices.Enhanced the internal communication channel between employees across all Departments.Effectively created the right culture/environment where employees felt valued and respected.Strengthened the brands by proactively providing excellent after sales service.Bridged evident skills gaps through training and development Show less

Joined Air Malta as a Technician I within the Information Technology Department / Technical Services Section. My initial main function was to provide first level support to other Air Malta local departments, outstations and local travel agents. Duties included servicing, installation of computers and operating systems, configuration of local Alcaltel PABX system, Astral and Worldspan terminal networking. Servicing of ticket printers, bag tag printers and boarding pass printers. Duties also… Show more Joined Air Malta as a Technician I within the Information Technology Department / Technical Services Section. My initial main function was to provide first level support to other Air Malta local departments, outstations and local travel agents. Duties included servicing, installation of computers and operating systems, configuration of local Alcaltel PABX system, Astral and Worldspan terminal networking. Servicing of ticket printers, bag tag printers and boarding pass printers. Duties also included 24 x 7 on-call support for Air Malta offices such as Passenger Handling and Cargo Systems and outstations. Promoted as Section Coordinator - Software Department. During this period I was assigned as a team leader to roll out SITA’s Customer Relationship Management Software throughout the Air Malta offices with a specific tight deadline. Show less