Ivan Serna Email & Phone Number

Los Angeles, CA, US

Woonsocket, RI, US

• Administrate daily store operations and regulatory compliance standards in a fast-paced environment while guiding diverse teams across multiple store locations consisting of 15 - 20 coworkers per location.
• Uphold high-quality customer service for an average of 800 guests and generate daily sales of $20,000 - $30,000.
• Interview and hire personnel to expand teams that meet the needs of valued customers.
• Implement a training strategy emphasizing professional etiquette, collaboration, accountability, integrity, and respect.
• Provide colleagues with constructive feedback to improve productivity, efficiency, and customer service.
• Execute the maintenance of payment information, including invoices and payouts to vendors, while utilizingorganizational skills to ensure accuracy in financial record keeping and efficiency in reporting.

Woonsocket, RI, US

• Implemented a marketing campaign leveraging targeted messaging, signage, and incentives, increasing customer awareness and adoption of the CVS App at pharmacy pick-up, resulting in a 50% decrease in patient wait times.
• Presented in-depth research of industry competitors and industry trends to determine comparative advantage and marketing opportunities addressing growth opportunities among an increased user engagement on the CVS app.
• Collaborated with upper management to gain an understanding of company strategy, goals, and operations at store locations. Actively sought feedback and guidance from executives to optimize existing tools, resulting in.
• Delivered a 10-minute PowerPoint presentation to a wide audience of interns, store managers, and corporate executives, effectively conveying project findings and driving the company’s decision to expand the project to.

Woonsocket, RI, US

• Manage a team of eight people for any particular shift and build a schedule to follow.
• Process transactions promptly, audit registers, and turn-ins/deposits.
• Preserve a paperwork trail that reflects daily sales and cashier analysis reports.
• Record an inventory of items on the sales floor/stock room with cycle counts, quick picks, BOH and DSD vendors with their merchandise.
• Developed brand loyalty for the CVS Health brand by providing product information and recommendations.

Woonsocket, RI, US

• Promote great customer service by maintaining professional etiquette, which consists of greeting the guest and making yourself accessible for any questions.
• Attend over 200 daily guests from different backgrounds, ethnicities, ages, and genders.
• Facilitate good communication and teamwork with coworkers.
• Keep the store clean by taking out the trash and sweeping the sales floor/parking lot.
• Face aisles to have the product well organized and accessible for the customer.

• Utilize Adobe software such as Lightroom CC, Photoshop, Premiere Pro, In Design, Illustrator, and Bridge.
• Created an Adobe portfolio where you can find all my recent content: https://ivanserna10.myportfolio.com/work
• Implement a project management system to effectively organize customer preferences, project details, and delivery timelines.
• Proactively updated on the latest advancements in equipment and editing software skills, ensuring high proficiency and adaptability.
• Develop storage options that guarantee the safety and accessibility of customer media files creating a hassle-free experience.
• Generated accurate and comprehensive invoices that clearly communicated product details, service descriptions, and pricing information.

Whittier, CA, US

• Meticulously orchestrated social media campaigns, copy-writing monthly newsletters, and analytical data utilizing MailChimp for optional tracking.
• Maintained a proactive approach to staying abreast of current trends, cultural moments, and platform updates, integrating relevant themes into content strategies to drive resonance for the targeted audience.
• Content creation: captured photographs and videos of campus-wide events using a Canon EOS 5D Mark III DSLR camera and editing all forms of content using Adobe Premiere Pro, Adobe Lightroom CC, and Adobe Photoshop.
• Coordinated weekly social media content distribution on platforms: Instagram, Youtube, LinkedIn, and Facebook.
• Streamlined website maintenance with CMS Drupal, reducing update turnaround time, increasing user engagement, and distributing accurate information with SEO and HTML strategies to reach monthly website users.
• Performed office operations including ordering office supplies, updating calendars, maintaining up-to-date databases and contact sheets. Delivered comprehensive project notes to the Director of Marketing, facilitating.

• Assist with the implementation of programs that promote awareness, advocacy, and critical dialogues of social issues within the Whittier College community.
• Use Instagram as a platform to inform students of particular activists who raise awareness of critical issues affecting the community.
• Collaborate with other diversity ambassadors to create events that celebrate different ethnicities and cultures on campus.
• Support the daily functions of customer service and administrative support.

• Communicate ideas with team members to create events that will engage youth with the upcoming congressional elections of November 2018.
• Researched venues online that stayed within the budget and the boundaries of the district.
• Managed event logistics ranging from scheduling vendors using an excel sheet and ensuring a final count on the number of tables, chairs, and centerpieces, for a successful event.
• Campaigned for Katie Hill, who won the 25th Congressional district of California.
• Enhanced my political awareness and gave me a deeper understanding of how the government works.

• Provided great customer service to over 100 clients per day who approach the market stall.
• Processed cash transactions while maintaining a manel record of sales resulting in accurate revenues.
• Analyzed the market value of merchandise at a wholesale price to provide a cost effective customer retail price.
• Monitored inventory of merchandise to estimate the need of clothes and shoes to sell for the following day.
• Positioned on demand merchandise to display appropely and attracting a continuous flow of customers.

Business Administration / Marketing Concentration, Business Administration And Management, General

High School Diploma