My career focus lies in the areas of customer experience, tourism and technology. I have diverse work experience from providing customer service to hotel and food production operations. I attained my BA in Service, Hospitality and Tourism Management in Denmark. I currently reside in Dublin.
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Retail Sales ManagerCryptotechDublin, Ie -
Content Reviewer, Tier 2Accenture Feb 2022 - PresentDublin, County Dublin, IrelandReview and resolve a high volume of video and text-based content with speed,precision, and meticulous documentation.• Demonstrate leadership by providing valuable feedback to management,driving workflow and guideline improvements for enhanced efficiency andeffectiveness.• Proactively research and resolve issues related to spam, account takeover, andterms of service violations, ensuring compliance with content policies.• Provide guidance and support to junior reviewers, fostering their growth andcontributing to overall team success.• Exceed performance metrics, positively impacting content quality, usersatisfaction, and overall team performance through collaboration andcontinuous improvement. -
Content Review AssociateAccenture Aug 2021 - Feb 2022Dublin, County Dublin, Ireland• Investigated and resolved user-reported and system-flagged content promptlyand effectively, adhering to defined policies and procedures.• Demonstrated a quick learning ability to adapt to up-to-date client policiesand guidelines, ensuring accurate content review.• Proactively provided feedback for workflow improvements, contributing toenhanced processes.• Maintained a high level of productivity and quality, meeting and exceedingrequirements while reviewing diverse user-generated content. -
Production SpecialistHarry'S Nut Butter Mar 2021 - Aug 2021Dublin, County Dublin, Ireland• Responsible for handling every step of nut butter production and packaging. -
Stock AssociateNemlig.Com Jul 2020 - Dec 2020• Looked after stock refills, goods receipt and ensured a high level of discipline in therefrigeration chain;• Ensured that the flow of refrigerated and frozen goods works optimally and the goods are ready to be packed on time and in the right quantity;• Ensured that your area always appears tidy and tidy, as well as maintained and constantly improved self-monitoring standards. -
Hotel AdministrationBh Hotelservice Aps Aug 2019 - Jun 2020København, Capital Region, Denmark• Cleaned and maintained common areas of the hotel;• Stocked and maintained housekeeping supply rooms;• Ensured a high level of customer service is performed at all times;• Assisted guests with requests and questions as necessary;• Reported any damages or repairs needed to management;• Reported all lost and found items to the Housekeeping Manager.
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BartenderThe Old Irish Pub Mar 2019 - Aug 2019København, Capital Region, Denmark• During my employment, I underwent Bartender Academy training. • My daily responsibilities involved providing friendly and efficient service, mixing house-special beverages and handling the cash register.
Ivan Shelkov Education Details
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Service, Hospitality And Tourism Management -
Haabersti Vene GumnaasiumHigh School -
Digital Marketing
Frequently Asked Questions about Ivan Shelkov
What company does Ivan Shelkov work for?
Ivan Shelkov works for Cryptotech
What is Ivan Shelkov's role at the current company?
Ivan Shelkov's current role is Retail Sales Manager.
What schools did Ivan Shelkov attend?
Ivan Shelkov attended Zealand - Sjællands Erhvervsakademi, Haabersti Vene Gumnaasium, Technological University Dublin, Coursera.
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