- Provide troubleshooting and production changes to resolve issues;- Proactively monitor and troubleshoot our applications, give a quick response to production issues and escalate to the relevant Squads;- Work with various teams across the company and continuously improve knowledge and understanding.- First Line of Defense for incidents related to the Production platform and internal tools raised by both clients and internal users- Maintain close relations with development… Show more - Provide troubleshooting and production changes to resolve issues;- Proactively monitor and troubleshoot our applications, give a quick response to production issues and escalate to the relevant Squads;- Work with various teams across the company and continuously improve knowledge and understanding.- First Line of Defense for incidents related to the Production platform and internal tools raised by both clients and internal users- Maintain close relations with development teams· Work with ITSM CoE to ensure an Up-2-Date KEDB (Known Error DataBase) and contribute to maintain adequate level of documentation- Ensure an adequate level of communication with stakeholders about ongoing issues- Ensure process adherence, and active involvement in improvements related to Incident and Problem Management Show less

- Working one year as User Access Administrator, - Responsible for delivering operational clients and DXC employees on time and with the expected level of quality. - Continuous operational activities such as providing access to the Client environment, troubleshooting major issues, providing new passwords, etc. - Work with many other teams and under the direct supervision of the team management

There I was able to be part of a leading financial company. Also I was able to improve my soft skill. I learn how to be patience and work hard and without any mistake when I was under pressure.