I am a positive, enthusiastic, sociable person. I have the ability to work hard and under pressure with a strong commitment to meet deadlines and targets whilst maintaining an excellent standard of work in my duties. My communication skills are both efficient and effective when working both alone and as a part of a team.
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Technical Support AnalystFlatexdegiro Mar 2024 - PresentSofia City, Bulgaria- Provide troubleshooting and production changes to resolve issues;- Proactively monitor and troubleshoot our applications, give a quick response to production issues and escalate to the relevant Squads;- Work with various teams across the company and continuously improve knowledge and understanding.- First Line of Defense for incidents related to the Production platform and internal tools raised by both clients and internal users- Maintain close relations with development… Show more - Provide troubleshooting and production changes to resolve issues;- Proactively monitor and troubleshoot our applications, give a quick response to production issues and escalate to the relevant Squads;- Work with various teams across the company and continuously improve knowledge and understanding.- First Line of Defense for incidents related to the Production platform and internal tools raised by both clients and internal users- Maintain close relations with development teams· Work with ITSM CoE to ensure an Up-2-Date KEDB (Known Error DataBase) and contribute to maintain adequate level of documentation- Ensure an adequate level of communication with stakeholders about ongoing issues- Ensure process adherence, and active involvement in improvements related to Incident and Problem Management Show less -
Support EngineerTek Experts Feb 2023 - Aug 2023Sofia, Sofia City, Bulgaria -
Account AdministratorDxc Technology Sep 2021 - Nov 2022Sofia, Sofia City, Bulgaria- Working one year as User Access Administrator, - Responsible for delivering operational clients and DXC employees on time and with the expected level of quality. - Continuous operational activities such as providing access to the Client environment, troubleshooting major issues, providing new passwords, etc. - Work with many other teams and under the direct supervision of the team management -
Airport ServiceSwissport Jul 2020 - Oct 2020Sofia, Sofia City, Bulgaria -
Customer Support RepresentativePlus500™ Oct 2019 - Mar 2020Sofia, Sofia City, BulgariaThere I was able to be part of a leading financial company. Also I was able to improve my soft skill. I learn how to be patience and work hard and without any mistake when I was under pressure.
Ivan Terziev Education Details
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Marketing -
134 Соу "Димчо ДебеляновInformation Technology
Frequently Asked Questions about Ivan Terziev
What company does Ivan Terziev work for?
Ivan Terziev works for Flatexdegiro
What is Ivan Terziev's role at the current company?
Ivan Terziev's current role is Technical Support Analyst.
What schools did Ivan Terziev attend?
Ivan Terziev attended New Bulgarian University, 134 Соу "димчо Дебелянов.
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