Customer Engagement Manager
CurrentResponsible for Delivery and Production (Support and Operation) Services for Claro Chile Account Full Stack Amdocs Solution (ONE - Digital Network Transformation).
Jan 2019 - Present
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Ivan Torres Email & Phone Number
Customer Engagement Manager
at
Amdocs
1 work email found
@nsn.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Who is Ivan Torres? Overview
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Quick answer
Ivan Torres is listed as Customer Engagement Manager at Amdocs, a with 28811 employees, based in Chile. AeroLeads shows a work email signal at nsn.com and a matched LinkedIn profile for Ivan Torres.
Ivan Torres previously worked as VAS Product Manager at Samsung Electronics and Customer Operation Manager at Samsung Electronics. Ivan Torres holds Diplomado En Dirección Comercial Y Ventas, General Sales, Merchandising And Related Marketing Operations from Universidad De Chile.
Company email context
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{first}.{last}@nsn.com
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Profile bio
About Ivan Torres
Talented Project, Operations and Product Manager responsible for the Profit & Lost and to look and generate Sales Opportunities. International experience with proven record of success in completing Project Rollout, Care Services, Managed Services and increasing Sales. Strong expertise in Crisis Management, Restructuring, Resource Utilization and Competence Development in order to build up the necessary Organization to deliver according to Contract SLA and Scope. Strong background in Finance, Customer Satisfaction and Process Improvement. Deep Knowledge in Contract Negotiation, RFP Process and Commercial proposals.
Listed skills include Project Management, Change Management, Operations Management, Technical Support, and 26 others.
Current workplace
Ivan Torres's current company
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Amdocs
9 roles
Ivan Torres work experience
A career timeline built from the work history available for this profile.
Vas Product Manager
Part of Mobile Product Team responsible of B2B Pre-sales mainly focus on new products and features introduction, price definition, support proposal, BO follow up, look for the right sales channel and ensure post-sales delivery. Main products: MDM (Mobile Device Management), Mobile Payment, Wifi Acccess Point and IoT.
Jun 2015 - Dec 2018
Customer Operation Manager
Responsible for 4G-LTE Services Start Up for Telefonica Chile Account being the first Project deployed by Samsung in Latinoamerica. Part of the Contract closing Team for 2.6Ghz awarded RFP. Responsible for Services in LAT Region, organizing and quoting Services for different RFP.
Jan 2013 - May 2015
Managed Services Country Manager
Responsible of Network Operation for Nextel Operator including Engineering, O&M and Project Implementation. Accountable for Profit and Lost looking for synergies by changing the Mode of Operation to a centralized one based on automation and standardization. Understand Customer needs in order to generate new Business Opportunities.
Mar 2010 - Jun 2012
Head Of Support Services Sub-Region South
Resource Management for Care Services at Sub-regional level tracking Competence Plan and follow up resource utilization. Evaluating and implementing Outsourcing Model. Review Business profitability in Sub-Region and support service revenue growth activities.
Jun 2008 - Mar 2010
Care Manager
GSM Telefónica Chile Project. Responsible for Implementing GPRS, OSS, BSC and MMS Platforms. Responsible for the transition from Project to Care. Profit&Loss responsible for Care Business. Secure Customer satisfaction. Development of new Business Opportunity. As CST Leader in charge of reporting at regional level: resource needs, resource utilization, resource development, fixed cost. Running Care Assessment at Latinoamerica Level.
Aug 2002 - Jun 2008
Field Service Manager
Digitel GSM Project. Planning rollout installation, commissioning, integration and acceptance work in coordination with the Project Manager for BTS, BSC, TCSM, SDH and PDH links. Control Subcontractor payment.
Nov 2000 - Jul 2002
Bts/Ct Engineer
Nokia
Digitel GSM900/ Amena GSM1800/ Nuevatel GSM1900 Project. Went through BTS, MW and Power System Commissioning, & Integration and Technical Support.
Feb 1999 - Nov 2000
Oil & Gas Drilling - Tdp Engineer
Involved in Learning Program to understand deeply all the basic of Oil Drilling business and how inland and offshore rig works. Working as Chief Mechanic and Chief Electrician Assistant. Basic Management Knowledge conducting Procurement and Demand Supply.
Feb 1998 - Dec 1998
Team & coworkers
Colleagues at Amdocs
Other employees you can reach at amdocs.com. View company contacts for 28811 employees →
KM
Kutlwano Masemola
Colleague at AmdocsMeredale, Gauteng, South Africa
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AM
Andrea Magsino
Colleague at AmdocsCentral Luzon, Philippines
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IM
Itay Merhav
Colleague at AmdocsRehovot, Center District, Israel
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PM
Piyush Mathur
Colleague at AmdocsUnited States
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RT
Ramakrishna Thota
Colleague at AmdocsHyderabad, Telangana, India
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JA
Joseph Angelo Morales
Colleague at AmdocsBulacan, Central Luzon, Philippines
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NC
Nikhil Chandna
Colleague at AmdocsGurgaon, Haryana, India
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SU
Sumit Upadhyay
Colleague at AmdocsPune, Maharashtra, India
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AO
Ajewole Oluwabunmi
Colleague at AmdocsLagos, Lagos State, Nigeria
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RS
Rohit Sangle
Colleague at AmdocsPune, Maharashtra, India
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Kutlwano Masemola
Colleague at AmdocsMeredale, Gauteng, South Africa
View →
AM
Andrea Magsino
Colleague at AmdocsCentral Luzon, Philippines
View →
IM
Itay Merhav
Colleague at AmdocsRehovot, Center District, Israel
View →
PM
Piyush Mathur
Colleague at AmdocsUnited States
View →
RT
Ramakrishna Thota
Colleague at AmdocsHyderabad, Telangana, India
View →
JA
Joseph Angelo Morales
Colleague at AmdocsBulacan, Central Luzon, Philippines
View →
NC
Nikhil Chandna
Colleague at AmdocsGurgaon, Haryana, India
View →
SU
Sumit Upadhyay
Colleague at AmdocsPune, Maharashtra, India
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AO
Ajewole Oluwabunmi
Colleague at AmdocsLagos, Lagos State, Nigeria
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RS
Rohit Sangle
Colleague at AmdocsPune, Maharashtra, India
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3 education records
Ivan Torres education
Diplomado En Dirección Comercial Y Ventas, General Sales, Merchandising And Related Marketing Operations
Master Of Business Administration (Mba), Mba
Iede Santiago Chile
Electronic Engineer, Electrical And Electronics Engineering
FAQ
Frequently asked questions about Ivan Torres
Quick answers generated from the profile data available on this page.
What company does Ivan Torres work for?
Ivan Torres works for Amdocs.
What is Ivan Torres's role at Amdocs?
Ivan Torres is listed as Customer Engagement Manager at Amdocs.
What is Ivan Torres's email address?
AeroLeads has found 1 work email signal at @nsn.com for Ivan Torres at Amdocs.
Where is Ivan Torres based?
Ivan Torres is based in Chile while working with Amdocs.
What companies has Ivan Torres worked for?
Ivan Torres has worked for Amdocs, Samsung Electronics, Nsn, Nokia, and Schlumberger.
Who are Ivan Torres's colleagues at Amdocs?
Ivan Torres's colleagues at Amdocs include Kutlwano Masemola, Andrea Magsino, Itay Merhav, Piyush Mathur, and Ramakrishna Thota.
How can I contact Ivan Torres?
You can use AeroLeads to view verified contact signals for Ivan Torres at Amdocs, including work email, phone, and LinkedIn data when available.
What schools did Ivan Torres attend?
Ivan Torres holds Diplomado En Dirección Comercial Y Ventas, General Sales, Merchandising And Related Marketing Operations from Universidad De Chile.
What skills is Ivan Torres known for?
Ivan Torres is listed with skills including Project Management, Change Management, Operations Management, Technical Support, Customer Support, Customer Satisfaction, Crisis Management, and Configuration Management.
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