Ivan Uttley Email & Phone Number

Far From The Madding Crowd.

Everyone has a book in them, and even if my ambition far exceeds my talent, I am giving it a good bash. I fully recommend investing some time in reflection and investing in that bucket list of personal goals and challenges.

Johannesburg Area, South Africa

Group Schemes is one of the three business lines in M&F's Retail Insurance business, and has consistently under-performed. Prior years of benign claims experience hid serious flaws in the business, and the onslaught of horrendous hail and floods formed a perfect storm with the general difficult economic conditions and strong direct competitors. We have reviewed the entire value chain, removed conflict, aligned incentives, exercised pricing discipline, and removed the leakage on every line of our overall income statement. Most importantly, we have focused on our Broker Interactions, our Oversight Model, Data, and portfolio strategies, and elevated the quality of our scheme management meetings to the extent that each schemes income statement can be deconstructed into key operational value tree drivers with deeper insight into how we create and destroy value.This journey has entailed working closely with Brokers (there have been exceptions) and has really been enlightening, and rewarding. I have been blown away at how loss ratios in excess of 90% have been reduced to less that 65% with policy counts growing. I wish I could mention these schemes by name here! Critically, we now understand our business properly, where previously I doubted even policy counts! I have many people to thank within M&F itself, in particular the pricing actuaries in Fourie's team, the RSM under Louw, David in Finance, Anesh in Claims, Sujeeth for his support and Hannes for his comraderie and fights with me on the 20th!The GS Account Managers have warmed my heart as they took ownership of the new business model and its increased demands. Two of them, who I will not name here, for fear of poaching, have won my deepest respect and admiration. Lastly, my boss Coenraad, who gave me and the team complete freedom to do as we required and always was available for a robust discussion. Thank you for granting me my wish.We have started to win key battles, but have not won the war..yet!

Yet again I find myself in a privileged position here at Mutual & Federal. I am working with some exceptional people. In the past I've been very fortunate to have worked with some fantastic people, across the world, on challenging projects in stimulating environments across a wide range of industries, and consider myself one of the luckiest people in the world to be doing what I am currently doing - applying all those learnings in a meaningful way.I now work at Mutual & federal in the Change team and we do a lot of strategy implementation on Operating and Customer Interaction Models, across an ambitious Change Programme. I am surrounded by some of the most engaged and passionate people I have ever met. It's now the second time that I am experiencing true passion in people who work with passion and purpose. They recognize the importance of Insurance to our economy and the huge responsibility we have to our communities. Why and how you might ask with a cynical smile?Because each of us in the team realises that for our children to grow up in South Africa with equality, dignity and opportunity, then Small Businesses and Entrepreneurs MUST be supported in every possible way - they are the life and soul of a thriving economy, and it is our duty to "Remove their Perspiration, help achieve their Aspirations and Build a Nation!"The route to eradicating poverty and its associated ills of violence and unemployment, we believe, is primarily through the stimulation of the economy through Small Businesses.

Implementation of a new target operating model aimed at turning around an under-performing part of the bank, and in, my opinion one of the most important - Small Business banking.

Process re-engineering, systems implementation, business transformation.

Management consulting in post-merger acquisition space and responsible for the very unenviable task of realizing prescribed merger synergy benefits in a variety of turnaround scenarios, although I count myself very fortunate to have been exposed to this work.

Mba, Mba

MBA

B. Sc., Electrical And Electronics Engineering