Ivan Van Der Merwe Email & Phone Number

Centurion, Gauteng, South Africa

• Managing and addressing incoming queries from clients, demonstrating strong problem-solving skills and dedication to client satisfaction.• Engaging in continuous learning and comprehension of the medical industry landscape to better assist clients with tailored solutions.• Providing advice and guidance to clients on the debt collection process, ensuring clarity and understanding throughout the engagement.• Generating and delivering comprehensive collections reports on a daily, weekly, and monthly basis, enabling clients to track progress and make informed decisions.• Participating in brainstorming sessions aimed at enhancing client workflows, contributing valuable insights and suggestions for process improvements.• Creating detailed flow diagrams illustrating collection processes for clients, facilitating transparency, and understanding of procedures.• Assisting clients with navigating the legal collection process, offering support and guidance to ensure compliance and efficiency.• Conducting user training sessions on software.• Managing client billable hours utilizing a CRM system, ensuring accurate tracking, and invoicing.

Pretoria, Gauteng, South Africa

· Responsible for all new client onboarding and contract agreements.· Quoting clients for add-ons.· Ensuring all requirements are met for onboarding of new clients (signed SLA, quotation approved, etc.) · Provided expert assistance to clients in the installation and troubleshooting of Macado's three mobile applications, ensuring smooth and efficient usage.· Addressed client inquiries and concerns regarding faulty applications, offering timely and effective resolutions to maintain client satisfaction and loyalty.· Promoting applications to clients.· Reporting to management on successful application sales.· Conducted regular health checks on security camera systems, ensuring optimal performance and reliability to meet client security needs.

Pretoria Area, South Africa

Led and supervised teams of asset auditors in the seamless implementation of asset management solutions for clients, ensuring optimal control and efficiency. Key responsibilities included:• Conducting comprehensive asset reporting and analysis.• Executing data cleansing and purification processes to enhance data quality.• Crafting and presenting progress reports to both internal management and clients.• Developing project methodologies tailored to meet client requirements.• Facilitating the reconciliation of newly acquired library materials with supplier invoices.• Ensuring compliance with ISO 9001 standards, adhering to recognized project management best practices.• Utilizing opportunity classification tools and risk profiles to enhance decision-making.• Transferring skills effectively to clients to promote knowledge sharing.• Drafting and finalizing service level agreements to establish clear expectations.• Overseeing teams, monitoring progress, and ensuring the delivery of high-quality results.

Bachelor Of Commerce - Bcom, Informatics

Hsc, Economcs And Management Sciences

Matric(Grade 12), Business Studies, Engeneering Drawing, Accounting, Maths, English (Second Language), Afrikaans First

Activities and Societies: Cricket