Head Of Contract Management
CurrentImpact projects.- Lead digital transformation of Contract Management department.- Consultant for operational excellence and digitalization.- Design KPIs to measure customer service level.Responsibilities.Business analysis and decision support:- Lead business reporting and analysis of principal KPIs.- Lead portfolio analysis and forecast of business development to generate multiannual budget plans.- Provide local Vice-presidents with complete visibility of portfolio, communicate profit opportunities, and take the lead in developing strategies.- Be a trusted advisor to Sales team to maximize profit via innovative business structures, up-selling, and cross-selling.- Measure Sales team performance and manage Sales team incentives.- Take a lead role in collaborating with internal resources (Operations and Sales Development) to shape policy/process, identify gaps and proactively address them, to improve customers´ experience.Lead five local/regional operation teams:- Ensure the five teams adhere to best practices and operate within the service level agreements.- Master Data Management Americas, to guarantee quality within CRM system, execute the KYC checks, exploit database and track business growth (for Canada, USA, Mexico and Brazil).- Control desk Canada, USA, and Mexico, to guarantee compliance of all transactions based on contractual conditions, internal policies, and credit assessment.- Invoicing Mexico, to control tax compliance, manage e-invoicing service providers, and design Invoicing solutions for corporate clients.- Commissions Mexico, to control calculation and payment of incentives to Account Managers.- Post office Mexico, to control contracts handling, delivery, reception, and storage.
