Ivan Zappardino Email & Phone Number

Milan, It

Bergamo, Lombardia, Italia

- Project management related to business startup i.e. identification of macro and micro processes of Retail Operations and Retail Sales;- P&L planning, management and control, identifying corrective actions to manage any critical situations;- Definition of guidelines and action plan for business development, short, medium and long term, in coordination with brand partners;- Management of the budgeting process for both the revenue and cost part of in-store personnel;- Management of the sales network with the support of the HR department;- For new openings projects: identification of store profitability, definition of standard head and cost structure, team identification and collaboration with Brand for the staff onboarding part;- Monitoring of business network Kpi's;- Collaboration with Legal & Corporate Affairs function in defining contracts in commercial and administrative areas;- Collaboration with Global Expansion and Construction function in defining and approving locations and related layouts;- Collaboration with all corporate functions to ensure the management and development of the Brand's business.

Milan Area, Italy

- Oversee the F&B operations of more than 10 restaurants and large-scale retail operations on the 7th floor of Rinascente Duomo and adjust them to corporate objectives;- Monitoring and maintaining the standards of the Rinascente by comparing, reporting and managing the 10 directors of the floor;- Monitoring the floor's business achievments and reporting to the director: Sales, COGS, Labor;- Constant trend analysis and review of daily, weekly and monthly KPIs, creation of reports and analysis of variances- Management of a group of 40 direct and 200 indirect employees- Selection, recruitment, training and evaluation of staff by managing and promoting internal growth paths;- Supervising daily retail operations using GM3, Backstore and Data Warehouse programs;- Control over daily deliveries and inventory;- Maintain a safe, secure and healthy facility environment by establishing, following and enforcing standards and procedures of health safety, complying with legal regulations;- Creativity, management and organization of the events of the Rinascente Duomo terrace through the involvement of commercial operators and brand partners, negotiation with suppliers, sponsorship, organization and management of the marketing and influencer and social engagement part, supervision of the proposed theme menus and related adjustments in terms of positioning and pricing.

Milan Area, Italy

- Coordinator and Supervisor of "Piccolo Cafè Restaurant Milano" Project and related Bar at Strehler Theatre and Studio "Mariangela Melato" Theatre;- Organization and Coordination of all the events involving F&B and Piccolo Teatro di Milano;- Managing suppliers and pricelists;- Menu generation following new trends, managing food cost, labour cost and following generation of final retail price;- Management of 20+ employees and day to day operations; - Monthly review and managing of P&L;- Trend analysis and daily, weekly and monthly KPI's reviews;- Exceeding sales goals; - Strategic business planning; - Finding new business markets;- Control over purchases and inventory; - Developing and implementing strategies to increase average meal check;

Corso Garibaldi, 65

- Manage the Store and all his activities;- General coordination of 12 employees and their shift schedule;- Control over purchases and inventory;- Daily, Weekly and Monthly reports analyzing trends and KPI's;- Developing and implementing strategies to increase average meal check;- Organization and coordination of all the Store Events;- Managing and selling of Moleskine Retail products;- Maximizing income leading staff toward outstanding customer service;- Supervising new Europe openings.

Milano

- Management of the restaurant in all the activities;- Assure the quality standards of all F&B products;- Regular review and evaluate the degree of customer satisfaction in the restaurant;- Interview, select and train all new employees;- Coordination of all the activities of Restaurant and kitchen.

Rome Area, Italy

- Waiters management and training;- Daily service organization;- Monitoring customer satisfaction;

Laurea In Economia Ed Amministrazione Delle Imprese, Economy And Business Administrator

Diploma Liceo Linguistico, Diploma Liceo Linguistico