💻 Ivan Zenteno Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Campbell, California, Us

Cdmx, Cdmx, Mx

* Launched web application portal for Doctor as Leading Design, Test, Integration and Production stages * Developed standard operating procedures (SOPs) for Cloud Computing, Security, Usage Monitoring, Contributing to improve SLA* Lead design, implementation and communication to create dashboards for monitoring systems across all data centers and environments.* Implemented central services for developing, testing, integration and production releases, Slack, GitHub (actions)* Implemented DevOps practice across the organization

Boston, Massachusetts, Us

* Developed standard operating procedures (SOPs) for cloud computing, security, usage monitoring, contributing to an improved SLA.* Lead the design, implementation and communication to create dashboards for monitoring systems across all Datacenters and environments.* Lead the design and implementation for best practices communication and announcements.

* Evaluated cloud service providers to explore viability of new services and set the HomeAway standard configuration for the deployment of servers in each cloud provider.* Developed standard operating procedures (SOPs) for cloud computing/storage, security, usage monitoring, contributing to an improved SLA.* Led the design, implementation, and communication of security initiatives such as ELK for CloudTrail and ELB data, AWS Config to create a dashboard of security attributes.* Working with Terraform to create resources in AWS and Google Cloud.

Redwood City, Ca, Us

* Launched FIFA 18 game as the SME across cloud, virtual and physical servers achieving 100% deployment SLA quality goal* Travelled internationally to game studios to lead war room efforts for FIFA 18 and Star Wars Battlefront launches overseeing thousands of servers* Led the automation of configuration for EA Games as SME for using Puppet and Chef achieving a 100% SLA for on-time deployments* Wrote Python, Ruby, and Bash code for the rollout of new updates, to apply patches, support local development, post-integration, and to support change management in production* Evaluated cloud service providers to explore viability of new services and set the EA standard configuration for the deployment of servers in each cloud provider* Developed standard operating procedures (SOPs) for cloud computing/storage, security, usage monitoring, contributing to an improved SLA.

Redwood City, Ca, Us

* Led the design, implementation, and communication of security initiatives such as Spacewalk across all datacenters, SSL certificate upgrade automation, ELK for CloudTrail and ELB data, OSSec across all hosts, and migrating Edda config data to AWS Config to create a dashboard of security attributes* Led the development of Slack Bots to facilitate AWS Account reporting status and to monitor security, cost- optimization, and fault tolerance metrics; the bot helped achieve 100% of response time SLA and improved issue resolution time to 98%

Monterrey, Nuevo Leon, Mx

* Oversaw server maintenance, updates, troubleshooting and support for the Electronic Arts AWS Platform on behalf of a Mexican-based information technology company* Administered more than seven thousand Linux servers using centralized administration tools

Monterrey, Nuevo Leon, Mx

* Provided advanced technical support (L3) for issues pertaining to Electronic Arts online games, including server and network issues, OS, hardware, BIOS, RAID, OOB, and firmware updates* Administered creation, removal, and editing of user accounts, and managed more than 7,000 Linux Servers through centralized administration using OpenLDAP* Identified root cause of reported incidents, applied patches, and scripted long-term solutions to complex issues

Monterrey, Nuevo Leon, Mx

* Served on a 24/7 global monitoring team for a key client, providing continuous monitoring of EA Sports FIFA video game, supporting millions of concurrent users* Identified, documented, and escalated any issues directly to the EA Operations team* Wrote Python scripts to facilitate PSU data collection to improve In-Game Users analytics

Monterrey, Nuevo Leon, Mx

* Provided Level 1 (L1) support to approximately 100 of customers per day by evaluating and responding to email, phone, and help desk trouble tickets* Evaluated trouble tickets, conducted L1 troubleshooting, documented findings and resolved or escalated issues as needed

Developing web sites, implementing solutions open source to call centers.

* Managed the administration and maintenance of approximately 25 GNU/Linux servers, with responsibility for server security using Debian and Ubuntu Firewalls and performance optimization for a local VoIP and networking services company* Identified and implemented various improvements to customer POS service software* Oversaw the planning and build of the Coco Bongo’s (a local entertainment and music venue) second locationin Playa Del Carmen, which involved the design of a new data center, installation of cables and networkinfrastructure, and set up of POS system and associated venue applications* Led a team of five programmers in the development and installation of new Python-based desktop applications

Master'S Degree, Information Technology

Bachelor Of Technology - Btech, Information Technology