Ivan Zimmermann Email & Phone Number

Portugal

Porto, Portugal

Acting as the main focal point for the client in order to map all of his needs and oversees the delivery of the services within the business context, establishing processes to provide consistently high levels of service, implementing Standard Operating Procedures (SOPs), managing his expectations, based on all KPIs, constraints and assumptions previously defined.

Basel, Canton Of Basel-Stadt, Switzerland

MY ROLE: I relocated from Brazil to lead the development, implementation, and management of global standards, key performance indicators (KPIs), and high-level infrastructure operations projects across the enterprise. I am known for bridging communication and collaboration between executive leadership and the global organization to define infrastructure perspective of the IT strategic roadmap.MY IMPACT:-Delivered enhanced and more efficient communication to support internal clients and the business environment, providing robust integration of the global team, increasing service-level quality, reducing complexity, and adjusting global ITSM tool.✓Mapped current user support structure of each country (L1, L2 & L3) to develop new model of support, grouping different countries, optimizing resources, reviewing SLAs and developing user friendly service catalogue.✓Reduced main support groups by over 30% and reviewed Service Catalogue based on user point of view. -Developed efficient and user-focused approach for delivery of new Modern Workplace solution.✓Mapped different personas of usage based on daily needs of users, covering different natures of demands, totally integrated with HR, and creating complete relationship between each persona with all global job codes.✓Defined 7 global personas, covering all business profiles, allowing the mapping of a matrix of licensing aligned with global delivery strategy and budget.

Rio De Janeiro

MY ROLE: I led operations across Brazil and Bolivia, supporting 100+ retail locations, 10 airports, and 3 distribution centers. I oversaw a cross-functional team of 30+ employees and outsourced contractors and suppliers. I managed an annual CAPEX budget of $3M.MY IMPACT:-Developed request for proposal (RFPs) and managed vendor contracting based on KPIs and service level agreements (SLAs) aligned with business needs and executive digitalization vision.-Reviewed entire monitoring environment, creating hierarchical structure based on Business Pillars (Stores, Distribution Centers, Sales Environment and Main Infrastructure) to create clear view of impact to entire business in case of single event rather than simple technical view that does not present a clear view of consequences. -Reviewed support structure to address misaligned, inefficient, expensive, and unmeasurable existing strategy. ✓Created RFP to implement new modern structure, including Service Desk, Field Service and Specialist layers, covering the entire infrastructure landscape (based on clear KPIs and metrics) and aligned with strategic plan of the company.✓Replaced outsourced partner, allowing possibility of implementation for new integrated support model that achieved a global availability average of 99.37% (2019).

Rio De Janeiro Area, Brazil

MY ROLE: I was promoted 2X and held accountability for the development of operational KPIs, standards, and metrics to support the executive suite as IT subject matter expert (SME). I managed technology purchasing and adoption across enterprise services, hardware, and software impacting corporate, datacenter and Cloud environments. MY IMPACT:-Structured new cell as point of integration between Operations and the Executive team.✓Developed KPIs, metrics, standards, and integration processes linking Financial team, Operations, and executive management to support business demands and strategic planning.✓Built control dashboards, including all main metrics and KPIs to provide accurate information to executive management team.

Rio De Janeiro, Brasil

MY IMPACT:-Promoted to manage enterprise IT Infrastructure portfolio of projects across multiple sites, including, Datacenter migration and corporate rollout of new solutions and services.-Managed executive team reporting, delivering project status updates, technical perspective, and guidance for future digitalization and technology adoption.

MY IMPACT:-Recruited to lead implementation of 8 new Distribution Centers with over 168K square meters. ✓Managed end-to-end project with $4.6M budget.✓Delivered 7.3% savings through simultaneous RFPs and development of metrics for measuring partners and graduating them from different perspectives to avoid impacts to operation while focusing on quality and cost.

Rio De Janeiro Area, Brazil

MY IMPACT:-Oversaw end-to-end operations with accountability across Administrative, Educational, Financial, Strategic, and Commercial Departments and infrastructure with oversight over team of 20 and P&L for $50K monthly budget.-Led complete implementation of new Educational center, including n refurbishment of entire office and support for Stakeholders, hiring, and training for the team.✓Developed all processes and KPIs; enhanced commercial and marketing strategy and roadmaps.✓Delivered project on time and in budget.

Relationship with clients as Petrobras, BR Distribuidora, Engevix, Desenvix, EBX, MPX and Weatherford, in order to map and develop new business process outsourcing oportunities. Relationship with suppliers and partners creating solutions for client's demands. More than U$1.7M sold since august 2010

Responsible for a teamwork with more than 60 members, with the responsibility of map the needs of the business’s areas; check and implement new technologies; elaborate RFI’s and RFP’s about infrastructure items; develop controls and indicators to monitor the service level; and negotiate with suppliers and business areas, to fulfill all of the demands.

Responsible for the developing and the management of the IT’s projects, focused on the complete update of the technological environment, leading a team work with 08 members

Responsible for the infrastructure team, being the center point of communication with the CIO, developing the standards of KPI’s and SLA’s to monitor and control the Operational environment

- Responsible for the creation of the new sector of IT in Rio de Janeiro, defining the standards of documentation, process and controls to the site; new technologies, end-user devices and services, including the entire strategy to do the implementation of all scope of work,

First and second level it support to the employees of the Agency

Master Of Business Administration (Mba), Business Management

Master Of Business Administration (Mba), Project Management

Postgraduate Degree, Network Computers

Graduation, System Analysis