Ivar Cuellar Email & Phone Number

In my current role as Claim Director at Arctic Slope Regional Corp, I have the privilege of overseeing our entire claims operation. This encompasses a diverse portfolio, including sectors like petroleum refining, government contracting, energy support, and construction services. My role as the primary liaison involves coordinating efforts among executive leadership, finance teams, claim administrators, and inside/outside counsel. Conducting comprehensive audits, I ensure high-standard claim handling and strict adherence to service protocols, while maintaining an in-depth understanding of industry trends to effectively identify and mitigate risks. I take pride in providing training, mentorship, and leadership to our claims coordinators and EHS teams, fostering a culture of proactive claim management. My initiatives to enhance file quality, elevate customer experiences, and optimize cost management have been key to our success. Under my guidance, we've implemented innovative strategies that have significantly improved operational results and service quality across the organization.

Before my current role, I served as a Claim Manager at Alcority/Dorilton. Here, I conducted detailed audits of captive payments and replenishments to ensure financial accuracy and compliance. I managed claims across a diverse portfolio of business sectors, advocating for all lines of insurance coverages. Working closely with executive teams, I was instrumental in formulating and updating action plans for high severity exposures. I actively participated in insurance renewal strategies, contributing to our long-term risk management objectives. My strategies focused on enhancing file quality, improving customer service, and optimizing cost management. I am particularly proud of having built and managed the claims program from inception, showcasing my strengths in project leadership and innovation in claims management.

Houston, Texas Area

I led the global Casualty Claims program, encompassing Workers’ Compensation, Auto Liability, Product Liability, and General Liability. My focus was on enhancing resolution processes and efficiency, significantly improving cost-effectiveness and understanding of key business metrics. I built and led cohesive, goal-oriented teams, successfully managing complex, multi-party high-exposure litigation and achieving positive outcomes. My role involved cultivating effective relationships with colleagues, business partners, customers, agents, and regulatory bodies, aligning efforts with organizational objectives. I collaborated closely with the executive team on file review processes, partnership agreement development, claim inquiries, and timely resolution of claim issues. My efforts in assisting with insurance renewals and policy updates were crucial. Under my leadership, we achieved a 25% reduction in total incurred costs for the casualty program, exceeded recovery goals, and developed a comprehensive quarterly scorecard system to facilitate executive reviews and decision-making.

At Travelers Insurance, I led a team of claim professionals, including workers' compensation, auto liability, and nurse case managers. My role involved managing staff performance, identifying training needs, and providing performance feedback. I was instrumental in spearheading the Customer Experience Team for South Texas and initiating the Multicultural Team, contributing significantly to the company's diversity and inclusion efforts.

I established and oversaw the firm’s quality assurance program. I led a skilled team managing cases across multiple jurisdictions and maintained exceptional customer service standards. My focus on compliance and operational efficiency, coupled with my leadership in the Relationship Team, played a pivotal role in the firm's success.

In my tenure as a Senior Claims Professional at The Hartford Insurance, I managed a caseload of workers' compensation claims across multiple jurisdictions. My commitment to customer service, regulatory compliance, and efficient workload management was recognized organization-wide.

As Vice President-Investments at JP Morgan Chase Bank, I excelled in acquiring, retaining, and expanding client financial relationships. I provided coaching and leadership to Personal Bankers and Branch Managers, focusing on customer service, market trends, compliance, and sales. My achievements here include being honored with the 2009 Award of Excellence and being named Advisor of the Year in 2008.