Global Identity and Access Management • Developed solutions, implemented changes, troubleshot issues and maintained an Identity Access Management (IAM) application suite• Addressed management’s concerns about system instability and usability by innovatively resolving a major Password Authority resource flaw without any infrastructure investment• Created working VM environment months before actual hardware was available to assist in upgrading SailPoint IdentityIQ to meet deadline and ensure successful project completion• Assisted in the design, development, deployment and support of an in-house custom-built tool to replace Oracle’s Identity Manager• Automated Scotiabank Internal HR employee and contractor on-boarding notifications• Researched, prepared and presented out-of-the-box solutions to major issues with IIQ, PA, IDM and VPNMFA• Trained new employees on IAM application suite, deployment and change management processes• Introduced and implemented JIRA to measure team’s progress and initiated metrics gathering on team’s effectiveness

Responsible for Analytics, Reporting & Discovery. Building and maintaining solutions.Leading Various Projects and Improvements.

- Provides clients and team with first and second level support, including batch job implementation, issue assessment and investigation- Designs and tests new process workflows in accordance with client needs- Monitors Control M infrastructure to ensure completion of critical processes within SLAs- Ensures database migrations, updates and patches are run to meet growing environment requirements- Investigates issues, consults clients on alternative resolution options and recommends the most effective solution- Streamlines workflow to realize time efficiencies for clients- Balances workflow by installing agents and reallocating resources- Provides timely feedback to team members on matters related to technology development and team interaction

- Monitored Networker backups and resolved Networker processing problems - Set backups for new servers, running final backups, restoring servers, files, databases, Lotus Notes mailboxes, MS Exchange files- Monitored systems, SIEMENS, NETBOTZ, battery monitoring system “EMSYS”, running reports- Completed projects on CFD TileFlow, such as creating virtual data centre, running airflow simulations and executing different DCS management requests, to manager’s satisfaction- Responsible for the support of the asset management system tool - Nlyte- Presented and consulted management and other IT groups on the technical advantages of Nlyte as a DCS repository tool- Trained new contractors on protocol, programs and utilities- Resolving minor and major DCS issues that require coordination with multiple support groups- Applying and automating different tasks using shell scripting or programming languages