Luis Medina Email and Phone Number

Technician that provides solutions, ideas and craft fast gear response for all related IT issues.

Advanced IT support:SAP OracleMO Exchange BYODMac, Windows, Terminals, and MobileWork with different sectors in the PPG business. Solve and provide solutions to internal peers. Soft skillsCreative thinking, analytical, and more

The main functions I did was working directly with stored procedures in the following ways:Analyze WEDGE, HADES, BRIDGE and Adapter logsUse T-SQL to provide support to end users in real-time.Use tools to design UUX.Receive calls and follow-up to provide superb support. online banking web and app support using standard procedure CRUD (using schema database to analyze inner joints, right joints, left joints, primary keys, and foreign keys)Main functions I did was working directly with stored procedures in the following ways: Analyzing WEDGE, HADES, BRIDGE and Adapter logs Use T-SQL to provide support to end user in real-time. Understanding logs in format XML/REST, HTML/CSS, client-side languages Skills: Inglés · Microsoft Azure Machine Learning

Local IT Technician for hardware and replacementPurchase and coordination Set up the new workstation stationsCreate Image recovery to generate a bit lockerMicrosoft Azure Active Directory to search common directories, set up authentification authorization solutions and set up AD. I also was handed out tasks to assist level 1 Help desk technicians with Active Directories Federation Services (ADFS) to help set up more advanced seemingly SSO. Active DirectoryVM (group policy)ITSM, ITIL and other fundamental strategiesMicrosoft Exchange admin support

IT Service Desk AdministratorVMWARE supportIT support to local disk and cloud drive Follow ITIL processPrinters 1st level of supportLevel 2 and 3 layer network solutionsSupport to VPN common issuesSNOW ToolSSO Knowledge for PW resetIntune MDM for BYOD common technical Issues

Technical support Follow up with clients, update accounts, train new staff, use Microsoft suite, and any other task handed out. Provide a technical overview to the engineers in local hospitals. This was mainly done to unblock ports from firewal so we may update new firmware to the devices. Email template sent to potential clients.Create dynamic excel sheets to keep track of KPI

Face-Face support Assist in training Report incidents to superior Tech support and other office environmental duties (IT support)