Ivelin Georgiev

Ivelin Georgiev Email and Phone Number

Customer support @ PowerPlay
Ivelin Georgiev's Location
Sofia, Sofia City, Bulgaria, Bulgaria
About Ivelin Georgiev

Ivelin Georgiev is a Customer support at PowerPlay. Colleagues describe them as "I used to be the Quality Assurance Coach responsible for monitoring Ivelin’s work. I worked directly with him and mentored him. Ivelin is a very ambitious, goal-driven, and an eager to learn person. He has always been a TOP performer for the period I have worked with him (6 months) and has not only always met his targets but also exceeded them. Additionally he is an amazing team player who did not hesitate to help his colleagues at any point. Ivelin has always been very eager to learn… Show more" and "As a customer support specialist, Ivelin was always reliable and resourceful. During his time in my team, he managed to build a strong problem solving skills. Our team exceeded the monthly KPI’s, 4 months in a row. Ivelin also conducted high-impact on solving our customer’s queries and always assisted his colleagues whenever they needed help. Ivelin is a delight to work with – a team player with a positive, can-do attitude all the way. I wouldn’t hesitate to have him on my team again if… Show more"

Ivelin Georgiev's Current Company Details
PowerPlay

Powerplay

View
Customer support
Website:
powerplay.com
Employees:
7
Ivelin Georgiev Work Experience Details
  • Powerplay
    Customer Support Specialist
    Powerplay Sep 2023 - Present
    As a CS specialist I am responsible for providing the best service to our clients.PowerPlay.com provides online sports betting and casino services to players across the world. With a range of products, players can bet on football, basketball, tennis, hockey, and soccer, as well as play slots, table games, and live casino 24/7. The company is able to create a uniquely customised experience for local players including those in Ontario, where PowerPlay is registered to provide licenced gaming via iGO and the AGCO.
  • Expert Solutions Eood
    Customer Support Agent L2
    Expert Solutions Eood Jun 2022 - Aug 2023
    Sofia, Sofia City, Bulgaria
    Supporting customers around the globe, but mainly the U.S. market, ensuring an efficient, friendly and also professional experience.Helped clients from BetOnline and 6 other casinos and sportsbooks understand the product we offer, helped with casino, sports and poker inquiries, payment issues, crypto, blockchain. Reviewing and resolving casino disputes / wager issues, assisted with resolving technical issues requiring a greater level of personalized care and knowledge, customer retention.

Ivelin Georgiev Education Details

Frequently Asked Questions about Ivelin Georgiev

What company does Ivelin Georgiev work for?

Ivelin Georgiev works for Powerplay

What is Ivelin Georgiev's role at the current company?

Ivelin Georgiev's current role is Customer support.

What schools did Ivelin Georgiev attend?

Ivelin Georgiev attended New Bulgarian University, New Bulgarian University, Foreign Language School Romain Rolland.

Who are Ivelin Georgiev's colleagues?

Ivelin Georgiev's colleagues are Sinan Alpaslan, Christian A. Peralta F., Vanelly Ellis, Latisha Albertus, Mălina Hanghiuc, Anna Kiczan-Konsek, Martin Trsunov.

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