Julia Velinskiy Email & Phone Number

London, England, Gb

As a Listening Volunteer at Samaritans, I provide emotional support to individuals in distress through active listening and empathy. My role involves engaging in non-judgmental conversations, offering a safe space for callers to express their feelings and concerns. I underwent training to effectively respond to callers experiencing emotional crises, suicidal thoughts, or loneliness. With compassion and confidentiality, I help callers explore their feelings, identify coping strategies, and access appropriate resources for support.

London, England, United Kingdom

As Assistant Front Office Manager, I ensure excellent customer service. My main responsibilities include: - Coordinating daily front office operations, such as room assignments, reservations, and billing, to optimise efficiency and guest satisfaction;- Supervising front desk staff, including training, scheduling, and performance management to ensure high-quality service delivery;- Assisting with financial tasks such as cash handling, credit card processing, and balancing accounts to ensure accuracy and compliance with policies;-Problem-solving and complaint resolution by handling guest issues and complaints professionally and efficiently;- Performing various administrative duties, such as maintaining records, preparing reports, and managing office supplies, to support smooth operations.

London, England, United Kingdom

As an Administrative Assistant & PA at ExpertAudit, I was the go-to person for keeping things running smoothly. I handled everything from event layouts and record-keeping to being the Director's first point of contact. Managing paperwork, correspondence and calls, director's diaries and appointments was all part of my day-to-day, ensuring everything stayed organised and on track.

London, United Kingdom

As the Front Desk Receptionist and Reservations Agent, my responsibilities included:- Greeting guests, handling check-in/check-out procedures efficiently, and ensuring a smooth arrival and departure process;- Handling reservation inquiries, making new reservations, modifying existing bookings, and ensuring accuracy in guest information and room allocation;- Providing customer service by assisting guests with inquiries, requests, and complaints in a professional and courteous manner;- Answering phone calls and responding to emails promptly, providing information about hotel amenities, rates, and policies;- Performing various administrative duties such as maintaining guest records, updating reservation systems, and preparing reports as needed;- Being prepared to handle emergency situations such as fire alarms, medical emergencies, or guest disturbances according to hotel procedures.

Greece

As a Hostess & Guest Relations Administrator at one of Crete Island's premier 5-star hotels within the Aldemar chain, I specialised in delivering upscale guest service experiences. My role encompassed a range of responsibilities aimed at ensuring guests received exceptional treatment throughout their stay.Primarily, I was the face of hospitality, warmly welcoming guests upon arrival and attending to their needs. I offered personalised assistance and ensured guests felt valued from the moment they stepped foot in the hotel.Beyond initial greetings, I acted as a dedicated point of contact for guests throughout their stay, addressing any inquiries, requests, or concerns promptly and effectively.Additionally, I liaised closely with various hotel departments to coordinate special arrangements, such as dining reservations, transportation services, or recreational activities, further enhancing the guest experience.

Chisinau, Moldova

As a Freelance Translator based in Chisinau, Moldova, I specialised in translating news and articles in three languages - Romanian, Russian and English. Working independently, I provided language services tailored to meet the diverse needs of clients, ensuring accurate communication across various subjects and industries.

Chisinau, Moldova

As the Database Manager & Librarian at a private collector's library in Chisinau, Moldova, I handled cataloging and managing the database for antique and valuable books. It was my job to keep track of these items, ensuring they were organised and accessible for the owner. This role involved a lot of attention to detail to maintain the collection's integrity and make sure it was well-preserved and organised.

Bachelor Of Science - Bs, Psychology

Licentiate In Humanities, Modern And Classical Languages

Bachelor'S Degree