Yves Pierre Email & Phone Number

Medway, Ma, Us

My duties include:Ensure that all operations run smoothly and maintain the quality standardsDeveloping policies and strategies to contribute to the company growthWorking on reducing cost while increasing profitConducting staff performance reviews and motivating staffManaging market initiatives and maximize business performance to reach the customer and company goalsAchieving better business practicesOverseeing contracts, accounting, bank processes and money handling, monitoring the financial data and recommending solutions to improve profitability

New York, Us

Business: Entrepreneurship, Sales Business Development, Business Consultant, Business Idea Generator (BIG) and Event Speaker, Happiness Life CoachActing: Movie Series, Full Movie, Web Series and TV Commercial Actor

Springfield, Ohio, Us

Onsite Duties at Mahle Behr Automotive Jan 2023 - Oct 2023-Onsite duties at AGC Automotive Americas. Oct 2023 -Quick problem solver, I deal with conflict management, discrepancy using English, Spanish, French and Haitian Creole between associates and clients, training development and tax education. Managing conflict between associates, employee and client companies, and First Diversity (payroll discrepancies, disciplinary actions, suspensions, and terminations) and Floor supervision.

Springfield, Ohio, Us

Quick problem solver, I deal with Conflict Management, discrepancy , onsite and in office, life-cycle recruiting, (English, Spanish, French and Creole) translation, training development and tax education, do onsite job orientation, drive a team from 5 to 15 associates at least twice a week. Recruit potential candidate for different job positions.Work at corporate headquarters and various client company sites throughout Dayton, Springfield, and Central Ohio. Ensure the full life cycle recruiting, screen, interview, and place employees at client companies. Specialize in managing employee conflict with client companies, fellow employees, and First Diversity (payroll discrepancies, disciplinary actions, suspensions, and terminations). Translate between English and Spanish, French and Haitian Creole. Provide onsite job orientations, training and tax education in English, Spanish, French and Haitian Creole. § Drive new employees to client sites for job orientations and training (teams of 5 to 15 employees). § Train client liaisons to operate production machines. § Clients: Freshway, Dole, SugarCreek Food Solutions, Weidmann Electrical Technology

All recruiting strategies settings. full life-cycle recruiting: preparing, sourcing, screening, selecting, hiring and onboarding. Bringing great candidates from outside to your organization through a recruiting process by searching, screening applications and selecting the right candidates with the right skills for the positions which need an interview request, appointments are to be arranged. I work through a commission structure. However, I am open to discuss any other option which might work for your organization.

Company designed to build and sell profitable business startups and provide consulting to businesses and/or projects.In charge of bringing new startups to company.Recruiting advisory board and other key positions (Chief Marketing officer CMO, Chief Technology Officer CTO, and Chief Financial Officer CFO).Co-developed company business plan.Currently working on 2 multimillion-dollar projects (launch dates to be announced).

Berlin, Berlin, De

Company Slogan: More than a way of living!Created a fashion tech brand of heated jackets and a unique heated vest designed for both outer and inner use.Copertura was one of the first companies to create a high fashion tech clothing in Europe. Copertura ranked #4 in the Innovations Competition by the Berlin Chamber of Commerce and Senators (Berlin, Germany). Developed a robust business and sales strategy for a new online fashion brand.Created and developed company business strategies for short and long-term goals. Worked closely with the CTO and Executive Team to contribute to the full product development cycle. Worked with the CMO, participating in business events, professional conferences, and tours.Oversaw daily operations.Took over the sales department, with added focus on B2B sales, thereby increasing revenue.

Berlin, Berlin, De

www.coperturalabel.comCopertura Label company was founded in 2013 (www.coperturalabel.com). Combining high fashion, high technology, sport utility and casual needs to make products which satisfy a complete range of consumer requirements (beauty, quality and utility), this company is the combination of a lifelong commitment to innovation and excellence. This winter, as our customers shiver in record cold temperatures, they will be warmed inside by the thought of an innovator who cares so much for their comfort and safety. Our goal in this growing company are reflected in two leading brands: Tempo Libero (casual wear and sportswear) and Wearable Tech ( an exciting new combination of high fashion and high technology). We recently developed a very effective heated vest which has attracted preorders in the hundredsCopertura Label, a fashion tech startup in the conform industry based in Berlin, Germany which has acquired a registration in New York and London. They have been working on their first prototype for the past 1 and ½ years till they found the exciting product for you. With your help, they hope to bring this product to the parts of the world where it is cold in fall/winter and they will also work on a lot more valuable products to ensure your comfort and cover your need to stay warm

Berlin, Berlin, De

www.hungryhouse.co.uk, a division of www.deliveryhero.comWorked on product development with internal teams to align those products with existing capabilities. Communicated with clients to identify their real needs, analyze their services, and improve their outcomes.Worked with a team of 12 city development managers across 12 cities.Built and increased market position by developing, defining, negotiating, and closing business relationships.Cold called as appropriate within my geographic territory to ensure a robust pipeline of opportunities (Southwest England).Effectively developed and managed territory plans (routing and customer segmentation).Represented my department in the Happiness Officer role.Awards:o Top Performer 2013 (among 500 employees).o Happiness Officer of the Year 2013: Spread the mission and company values amongst employees to develop strong company unity and positive energy to bring teams together for a better working environment and culture.

Berlin, Berlin, De

www.hungryhouse.co.uk, a Division of www.deliveryhero.com

Berlin, Berlin, De

Deliveryhero was the first company coming up with the concept and culture with a different vision to make employees happy in Europe.I became the first happiness officer in EuropeHappy Officer of the year 2013 Award My taks. Spreading the mession of the company and the love among peopleSpreading positive energy to bring people togetherBring and work in new ideas in the benefits of the company and the employeesRepresenting my department for special request Information and Culture: Events, Brand Heart, Driving Passion, Top Down, Cross Functional, Global

Berlin, Berlin, De

www.hungryhouse.co.uk & www.deliveryhero.comTop Performer 2013 among 500 employeesEffectively develop and manager territory pans (routing, customer segmentation, etc…) Manage service levels of all customer accountsTake responsibility for achievement of quantitative and qualitative goals Grow and maintain independently a network of cooperation’s and customers’ relationship Provide a comprehensive service to new and existing customers over the phoneSupport the development and optimization of sales strategies (pitch and contracts)Help the customers have a better performance on the website while increasing their orders

Company slogan: Fair and easy to everybody!Transitioned company from computer brand to worldwide e-commerce platform for electronics and electronic accessories.Created a computer brand for people with limited resources/incomes to provide low-cost alternatives to industry leaders, such as IBM, Samsung, Dell, Toshiba, etc.Opened the European market with 6 countries (Germany, Belgium, France, Switzerland, Russia, Netherlands, and Bulgaria), the American market with 4 countries (USA, Canada, Chile, and Argentina) and the Caribbean market with 2 countries (Haiti, Dominican Republic).Managed the overall operations: sales, customer service, human resources, information technology, product development (from concept to final product), manufacturing, and distribution.Created strategic plan and oversaw business financials.Created and implemented the company’s vision and mission.

San Francisco, Ca, Us

www.airbnb.com English, French and Spanish ( France, Spain & UK)Developed pipeline of new property owners through both inbound and outbound sales calls and Internet research.Served as first point of contact to new hosts, helping them through the registration process.Assisted hosts in building their listings, including editing, writing and general quality control.Educated hosts on Airbnb and how it was changing the world of traveling.Contacted existing property owners and hosts on site to enable them to take full advantage of our property platform and increase their performance. Acted as important link between Airbnb and hosts, communicating platform changes so that hosts would remain current.

Amsterdam, Netherlands, Nl

www.booking.comEnglish, French and SpanishManaged large amounts of incoming calls related to the booking process, managed customer issues and the payment process.Handled complaints, providing appropriate solutions and alternatives within the time limits.Acted as liaison between guest and hotel to resolve complaints.Managed relationships with hotels by providing high levels of customer service and account management support.

Boston, Ma, Us

www.gct.comTop luxurious river cruises worldwideAlso known as GC Fleet Management.Handled late Check-in and early Check-out.Answered calls/emails and followed up on all guest queries regarding daily programs, ship facilities and services, port tours, traveler checks, and ship account. Ensured all employees met customs and immigration regulations of international entry ports (2 days/week for assistant manager’s days off).Handled and resolved guest concerns and settled their accounts at time of check-out.Assisted with daily cruise report compilation, including closing sales numbers.Ensured all guests and employees returned to ship after port calls (attempted to contact missing individuals directly and kept ship captain updated).

Redesigned and modified existing manuals.Brought my own teaching methods to develop new course materials for the food and beverage department.Same responsibilities as Paradisus Hotels.

5-star resort with 4000 employees, now Hard Rock All-Inclusive Hotel and Casino.Designed and created training manuals and course materials for employee job duties and language use (English and French). Worked closely with the human resources manager to conduct interviews with job applicants and employees in English.Customized trainings for each department by consulting with executive managers to ensure trainings met the department needs and were up to date.Evaluated employee language skills whenever employees applied for a promotion.Completed Mega Consultores Personnel Management, Development and Supervision Program (1-year supervisory program for top 1% of resort employees).Received Employee Recognition Award for increasing the employee English level from 40 to 80 percent in only 8 months’ time.

Duluth, Georgia, Us

www.acsicorp.comDesign and implement overall recruiting strategy for ICGDevelop and update job descriptions and job specifications for the right target Perform job and task analysis todocument job requirements and objectives Prepare and post jobs to appropriate job board/newspapers/colleges etc Use of different recruiting search engine such as monster, indeed etc.. Cold callingScreen candidate’s resumes and job applicationsConduct interviews using various reliable personnel selection tools/methods to filter candidates within scheduleAssess applicants' relevant knowledge, skills, soft skills, experience and aptitudes Hand the candidate over the to the manager of the company which is in needDevelop and update job descriptions and job specifications for the right target and perform the job task

Cambridge, Ontario, Ca

http://wwwfibernetics.ca, http://www.295.ca , www.worldline.caManage more 25 call center agents in the telecommunication industryInsure implementation of call center policies, operations and performance standards were understood and followed by agents.Develop process efficiencies to improve quality, moving my team's performanceImplement effective customer service strategies to maintain a high standard of customer supportFormulate and implemented successful sales strategies to bring more clients on board Set sales goals for the team and provided coaching to ensure achievementTake part in interviewing, hiring, training and evaluation processResolve employees' confrontation between them and complaints related to the call-centerParticipate in various projects assigned as well as performed all other duties as directed by the manager

American bilingual school for children from 5th to 12th grades: Spanish and English.Taught French and English to all students from the 5th to 12th grades (students were native Spanish speakers).

Project-based call center for American clients.Worked in progressively more responsible position on project for over 300 US calling card companies.Classified rechargeable and pre-paid calling cards according to their prices.Processed and entered credit card transactions into our database.Issued billing statements to card resellers.Investigated and resolved PIN issues. Resolved customer technical support issues.Answered Inbound calls, transferred technical support calls to appropriate team, sold calling cards by presenting product features and benefits, and attempted to upsell when possible.

Founded a language school for Haitian Creole, English, French, and Spanish instruction.Created marketing program to attract a diverse range of students from Haitian youth and adults to foreign NGO professionals (including former US Haiti Program Coordinator Moira Feeney and former Organization of American States General Coordinator Tim Crowell).Recruited, trained, and managed teaching team (10 teachers).Sold in 2004.

Personal Management, Development And Supervision Abilities

Certificate

Certificate

B.S. Unachieved (2 Years Completed), Civil Engineering