Ivery Wayne Email & Phone Number

Washington Dc-Baltimore Area

- Promoted for exemplary work ethic and proven understanding of the company's goals and values. -Regularly develop and execute comprehensive community management strategies, including social media, email, and in-person engagement.- Monitoring , and analyzing metrics to measure the success of community management efforts and make data-driven decisions. • Increased community engagement by 9% in two months with more amenity variety, andretention.- Identify and engage with key influencers and decision-makers in our target markets. • Provided over 10 tours with CEOs, COOs, and Brokerage partners.- Created and executed strategies to increase brand awareness and drive sales. • Generated 10k in monthly revenue with marketing strategies, client optimization, and client retention.- Troubleshooting and resolving technical issues for location, resulting in a 25% increase in member retention.

Atlanta Metropolitan Area

- Built and maintained client relationships in the community.- Collaborated with marketing teams to create and distribute content, including blog posts, newsletters, and case studies.- Coordinated and managed events and meetings, resulting in increased member satisfaction.- Collaborated with local sister communities to improve event engagement, resulting in a 10% increase in member event participation.- Kept up-to-date on industry trends and best practices and continuously improve community management strategies.- Monitored and managed department budget resulting in cost savings.

Atlanta, Georgia, United States

- Coordinated schedules by booking appointments and avoiding conflicts.- utilized technology to produce reports, transcribe meeting minutes, design presentations, and conduct research.- Maintained 4 professional client relations through phone, email, and mail.- Managed 3 social media and professional profiles with marketing strategies.- Managed an average of $300 a day with accounting and bookkeeping tasks.- Performed administrative duties such as filing, creating reports and presentations, preparing for meetings, and replenishing office supplies.

Atlanta, Georgia, United States

- Interact daily with customers via email, chat, phone, app stores, social platforms, and other forms of communication ensuring the customer’s inquiry is responded to and resolved within SLA and target goals- Monitor customer complaints on social media and reach out to provide assistance- Communicate courteously and effectively to understand issues from the customer's perspective- Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance

Atlanta, Georgia, United States

In Dept use with • Google Suite • Microsoft Outlook • Calendly • Social Media Management (Facebook, Instagram) • Project Management (Trello, Asana)• Email Marketing (Active Campaign, mailchimp, Survey Monkey)

Atlanta, Georgia, United States

-Completed set up and tear down of banquet and dining events as assigned.-Maintain cleanliness in all dining and patio areas.-Assist waiters, bartenders, hostess, and kitchen with consumer satisfaction needs.-Trained new employees and coworkers on companies procedures.

Columbia, Maryland, United States

- Inspected properties for rehab construction and suitable for occupancy.-Photographed property characteristics and specific amenities of exteriors and interiors of properties.-attended evictions as necessary to ensure property security during and after tenant move out inspections for needed rehabilitation repairs.

Ellicott City, Maryland, United States

●Experience with multiple dietary restrictions and requests.● Catered to a high-end clientele● Mentored and onboarded multiple new servers on menus and restaurant concepts.● Perform opening and closing procedures and side-work duties according to stationrotation assignment and established checklist.● Resolved guest complaints quickly and efficiently.● Worked independently in a leadership position and provide meal and drink service according topreviously set standards and Maryland state law.

Columbia, Maryland, United States

● Greeted and acknowledge all guests according to company standards in a timely, friendly, and efficient manner.● Provided guests with current and daily menu options.● Received guest's orders in a friendly and upbeat fashion.● Hands-on experience with cash register and ordering information system. (e.g. RevelPOS or Toast POS)● Coordinated entire station and communicate with front-and back-of-the-house personnelto meet or exceed customers' expectations.