AeroLeads people directory · profile
Kevin I. Email & Phone Number
AI Architect
at
Kustomer
1 work email found
@kustomer.com
4 phones found area 248
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
AI Architect
Location
Detroit Metropolitan Area, United States
Company size
Who is Kevin I.? Overview
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Quick answer
Kevin I. is listed as AI Architect at Kustomer, a with 280 employees, based in Detroit Metropolitan Area, United States. AeroLeads shows a work email signal at kustomer.com, phone signal with area code 248, and a matched LinkedIn profile for Kevin I..
Kevin I. previously worked as Manager, Professional Services at Kustomer and Manager, Professional Services, Kustomer at Meta. Kevin I. holds Media Arts & Technology from Michigan State University.
Company email context
Email format at Kustomer
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{first}@kustomer.com
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Profile bio
About Kevin I.
Kevin I. is a AI Architect at Kustomer. He possess expertise in email marketing software, team building, desk.com, powerpoint, help desk support and 39 more skills. Colleagues describe him as "It's rare when you come across someone with this much talent! Saying Kevin is a rockstar, doesn't even begin to cover it. In the year Kevin and I worked together at Directly I had the pleasure supporting him in launching multiple customers. Kevin's business knowledge and technical skills are indispensable at Directly. Equally impressive is his ability to be the face of Directly and lead our customers through implementation and configuration to the launch of a successful program. His dedication and commitment to the team is admirable and is always willing to lend a hand. I hope I have the chance to work with Kevin again in the future! " and "Working with Kevin has been an absolute pleasure. As a Launch Manager, Kevin's role encompasses a diverse array of skills including Sales Engineering, Professional Services and Customer Success. Equally adept at hacking technical issues as he is leading customer meetings, Kevin has been indispensable in helping Directly double its customer base in 2016. Kevin's easygoing manner and customer-centric approach has helped turn skeptics into advocates and eased us through difficult patches for ultimate success. My only complaint is that I didn't have the privilege of working with him earlier in my career."
Listed skills include Email Marketing Software, Team Building, Desk.Com, Powerpoint, and 40 others.
Current workplace
Kevin I.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Kustomer
11 roles
Kevin I. work experience
A career timeline built from the work history available for this profile.
Manager, Professional Services
Current
May 2023 - Present
Manager, Professional Services, Kustomer
Feb 2022 - May 2023
Manager, Professional Services
Nov 2020 - Feb 2022
Head Of Implementation
Dec 2019 - Oct 2020
Implementation Manager
May 2018 - Nov 2019
Services Lead
- Lead our professional services and launch team - Expand MRR by scoping and configured new functionality for our customers- Worked with 3rd party developers to expand Directly’s use for customers- Project manage the implementation of Directly for our enterprise customers- Spearheaded Directly’s app being added to the Salesforce Appexchange and Oracle Cloud Marketplace
Jan 2017 - May 2018
Launch Manager
- Configure Directly to integrate with other solutions including, Zendesk, Desk.com, Oracle Service Cloud, and Salesforce Service Cloud- Project manage the implementation of Directly working with prospect's development and IT teams- Manage the test of Directly that includes delivering a results presentation shows detailed metrics of our performance and aligning them with the prospect's business goals- Support the Sales team in addressing technical issues and help move prospects into a trial- 100% conversion rate from trial users to customers in 2016- Support our Customer Success team in a professional service capacity- Help scope custom apps to be developed in order to increase Directly ticket share- Mange updating customer's configuration and implementation of new features- Provide technical support including reproducing, troubleshooting, and logging bugs
Sep 2015 - Jan 2017
Sales Engineer
- Created and delivered custom demos of Desk.com to prospects focusing on showing how our solution can achieve their specific business goals- Created process for Account Executives to engage with Sales Engineers that was designed to scale with our fast growing sales team- Created a Ruby script that leveraged the Desk.com API to populate data into demo accounts, filling a gap in our sales process in being able to show our reporting functionality- Support our mid-market and enterprise Account Executives working on our largest deals- Second member to join the Sales Engineering team- Mentored new members of the team
Jul 2014 - Sep 2015
Customer Wow Consultant
- Worked with customers to configure Desk.com to reach their business requirements- Managed the implementation then cutover to Desk.com- Formalized processes for managing new implementations- Created support documentation- Supported the sales team with demos and technical questions from prospects
Aug 2013 - Jul 2014
Technical Support Engineer
- Technical Support via Phone, Email, and Social- Provided in-depth technical training and configuration to customers- Reproduced, troubleshoot, and logged bugs to be addressed by development- Helped prioritize bug and feature requests
Jul 2012 - Aug 2013
Team & coworkers
Colleagues at Kustomer
Other employees you can reach at kustomer.com. View company contacts for 280 employees →
RZ
Raden Zie
Colleague at KustomerGambir, Jakarta, Indonesia
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AW
Audrey W.
Colleague at KustomerPittsburgh, Pennsylvania, United States
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EV
Eero Väänänen
Colleague at KustomerHelsinki, Uusimaa, Finland
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AL
Alana Leahy
Colleague at KustomerNew York, United States
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MB
Megan Bernys
Colleague at KustomerWashington Dc-Baltimore Area, United States
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RZ
Rachel Zheng
Colleague at KustomerNew York, United States
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AK
Anna Kushnir
Colleague at KustomerCitrus Heights, California, United States
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UF
Umar Farouq
Colleague at KustomerAbuja, Federal Capital Territory, Nigeria
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RL
Rafael Lucena Martinez
Colleague at KustomerAlcoy, Valencian Community, Spain
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WW
Wilson Wong
Colleague at KustomerNew York City Metropolitan Area, United States
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Raden Zie
Colleague at KustomerGambir, Jakarta, Indonesia
View →
AW
Audrey W.
Colleague at KustomerPittsburgh, Pennsylvania, United States
View →
EV
Eero Väänänen
Colleague at KustomerHelsinki, Uusimaa, Finland
View →
AL
Alana Leahy
Colleague at KustomerNew York, United States
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MB
Megan Bernys
Colleague at KustomerWashington Dc-Baltimore Area, United States
View →
RZ
Rachel Zheng
Colleague at KustomerNew York, United States
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AK
Anna Kushnir
Colleague at KustomerCitrus Heights, California, United States
View →
UF
Umar Farouq
Colleague at KustomerAbuja, Federal Capital Territory, Nigeria
View →
RL
Rafael Lucena Martinez
Colleague at KustomerAlcoy, Valencian Community, Spain
View →
WW
Wilson Wong
Colleague at KustomerNew York City Metropolitan Area, United States
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2 education records
Kevin I. education
Media Arts & Technology
Education record
Hartland High School
FAQ
Frequently asked questions about Kevin I.
Quick answers generated from the profile data available on this page.
What company does Kevin I. work for?
Kevin I. works for Kustomer.
What is Kevin I.'s role at Kustomer?
Kevin I. is listed as AI Architect at Kustomer.
What is Kevin I.'s email address?
AeroLeads has found 1 work email signal at @kustomer.com for Kevin I. at Kustomer.
What is Kevin I.'s phone number?
AeroLeads has found 4 phone signal(s) with area code 248 for Kevin I. at Kustomer.
Where is Kevin I. based?
Kevin I. is based in Detroit Metropolitan Area, United States while working with Kustomer.
What companies has Kevin I. worked for?
Kevin I. has worked for Kustomer, Meta, Beyond Pricing, Directly, and Desk.Com.
Who are Kevin I.'s colleagues at Kustomer?
Kevin I.'s colleagues at Kustomer include Raden Zie, Audrey W., Eero Väänänen, Alana Leahy, and Megan Bernys.
How can I contact Kevin I.?
You can use AeroLeads to view verified contact signals for Kevin I. at Kustomer, including work email, phone, and LinkedIn data when available.
What schools did Kevin I. attend?
Kevin I. holds Media Arts & Technology from Michigan State University.
What skills is Kevin I. known for?
Kevin I. is listed with skills including Email Marketing Software, Team Building, Desk.Com, Powerpoint, Help Desk Support, Salesforce.Com, Windows, and Sales.
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