Kevin I.

Kevin I. Email and Phone Number

AI Architect @ Kustomer
Detroit, MI, US
Kevin I.'s Location
Detroit Metropolitan Area, United States
Kevin I.'s Contact Details
About Kevin I.

Kevin I. is a AI Architect at Kustomer. He possess expertise in email marketing software, team building, desk.com, powerpoint, help desk support and 39 more skills. Colleagues describe him as "It's rare when you come across someone with this much talent! Saying Kevin is a rockstar, doesn't even begin to cover it. In the year Kevin and I worked together at Directly I had the pleasure supporting him in launching multiple customers. Kevin's business knowledge and technical skills are indispensable at Directly. Equally impressive is his ability to be the face of Directly and lead our customers through implementation and configuration to the launch of a successful program. His dedication and commitment to the team is admirable and is always willing to lend a hand. I hope I have the chance to work with Kevin again in the future! " and "Working with Kevin has been an absolute pleasure. As a Launch Manager, Kevin's role encompasses a diverse array of skills including Sales Engineering, Professional Services and Customer Success. Equally adept at hacking technical issues as he is leading customer meetings, Kevin has been indispensable in helping Directly double its customer base in 2016. Kevin's easygoing manner and customer-centric approach has helped turn skeptics into advocates and eased us through difficult patches for ultimate success. My only complaint is that I didn't have the privilege of working with him earlier in my career."

Kevin I.'s Current Company Details
Kustomer

Kustomer

View
AI Architect
Detroit, MI, US
Website:
kustomer.com
Employees:
280
Kevin I. Work Experience Details
  • Kustomer
    Ai Architect
    Kustomer
    Detroit, Mi, Us
  • Kustomer
    Manager, Professional Services
    Kustomer May 2023 - Present
  • Meta
    Manager, Professional Services, Kustomer
    Meta Feb 2022 - May 2023
    Detroit Metropolitan Area
  • Kustomer
    Manager, Professional Services
    Kustomer Nov 2020 - Feb 2022
  • Beyond Pricing
    Head Of Implementation
    Beyond Pricing Dec 2019 - Oct 2020
  • Kustomer
    Implementation Manager
    Kustomer May 2018 - Nov 2019
  • Directly
    Services Lead
    Directly Jan 2017 - May 2018
    - Lead our professional services and launch team - Expand MRR by scoping and configured new functionality for our customers- Worked with 3rd party developers to expand Directly’s use for customers- Project manage the implementation of Directly for our enterprise customers- Spearheaded Directly’s app being added to the Salesforce Appexchange and Oracle Cloud Marketplace
  • Directly
    Launch Manager
    Directly Sep 2015 - Jan 2017
    San Francisco
    - Configure Directly to integrate with other solutions including, Zendesk, Desk.com, Oracle Service Cloud, and Salesforce Service Cloud- Project manage the implementation of Directly working with prospect's development and IT teams- Manage the test of Directly that includes delivering a results presentation shows detailed metrics of our performance and aligning them with the prospect's business goals- Support the Sales team in addressing technical issues and help move prospects into a trial- 100% conversion rate from trial users to customers in 2016- Support our Customer Success team in a professional service capacity- Help scope custom apps to be developed in order to increase Directly ticket share- Mange updating customer's configuration and implementation of new features- Provide technical support including reproducing, troubleshooting, and logging bugs
  • Desk.Com
    Sales Engineer
    Desk.Com Jul 2014 - Sep 2015
    San Francisco
    - Created and delivered custom demos of Desk.com to prospects focusing on showing how our solution can achieve their specific business goals- Created process for Account Executives to engage with Sales Engineers that was designed to scale with our fast growing sales team- Created a Ruby script that leveraged the Desk.com API to populate data into demo accounts, filling a gap in our sales process in being able to show our reporting functionality- Support our mid-market and enterprise Account Executives working on our largest deals- Second member to join the Sales Engineering team- Mentored new members of the team
  • Desk.Com
    Customer Wow Consultant
    Desk.Com Aug 2013 - Jul 2014
    San Francisco
    - Worked with customers to configure Desk.com to reach their business requirements- Managed the implementation then cutover to Desk.com- Formalized processes for managing new implementations- Created support documentation- Supported the sales team with demos and technical questions from prospects
  • Desk.Com
    Technical Support Engineer
    Desk.Com Jul 2012 - Aug 2013
    San Francisco
    - Technical Support via Phone, Email, and Social- Provided in-depth technical training and configuration to customers- Reproduced, troubleshoot, and logged bugs to be addressed by development- Helped prioritize bug and feature requests

Kevin I. Skills

Email Marketing Software Team Building Desk.com Powerpoint Help Desk Support Salesforce.com Windows Sales Cold Calling Customer Oriented Jira Customer Satisfaction Government Communication Customer Relationship Management Qualifying Opportunities Sfdc Client Education Team Oriented Html Atlassian Jira Microsoft Office Microsoft Word Team Microsoft Excel Html Emails Cloud Applications Client Development Training Helping Clients Succeed Customer Service Customer Support Technical Support Computer Animation Email Marketing Css Saas Teamwork Customer Engagement Project Management Wireless Cloud Computing Crm Maya

Kevin I. Education Details

Frequently Asked Questions about Kevin I.

What company does Kevin I. work for?

Kevin I. works for Kustomer

What is Kevin I.'s role at the current company?

Kevin I.'s current role is AI Architect.

What is Kevin I.'s email address?

Kevin I.'s email address is iv****@****ail.com

What is Kevin I.'s direct phone number?

Kevin I.'s direct phone number is +124846*****

What schools did Kevin I. attend?

Kevin I. attended Michigan State University, Hartland High School.

What are some of Kevin I.'s interests?

Kevin I. has interest in Kids, Exercise, Electronics, Outdoors, Reading, Automobiles, Travel.

What skills is Kevin I. known for?

Kevin I. has skills like Email Marketing Software, Team Building, Desk.com, Powerpoint, Help Desk Support, Salesforce.com, Windows, Sales, Cold Calling, Customer Oriented, Jira, Customer Satisfaction.

Who are Kevin I.'s colleagues?

Kevin I.'s colleagues are Erin Connors, Umar Farouq, Daniel S., Megied Alkassab, David Kim, Sweety Phogat, Ramón Pineda, Mba.

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