Ivet Vasileva Email & Phone Number

Sofia, Sofia City, Bulgaria

- Developing community engagement strategy plans and setting clear objectives- Managing the community engagement programmes in Eastern Europe - Expanding the programmes to new regions- Developing a consistent way of monitoring, evaluating, and reporting - Developing and delivering all materials associated with the programme- Generating and supplying content for International Fundraising and Communications- Support the strategic implementation of the Animal Assisted Intervention programme

London, United Kingdom

- Line management of a small team working towards set targets- Maintaining company guidelines, protocols, budgeting- Organisation and delivery of meetings, presentations, reports, and minutes- Managing and implementing various projects and public events

London, England, United Kingdom

- Line management and recruitment of the hospital teams, officers, and coordinators- Overall responsibility for the hospital and the team- Delivering business plans and organisational strategies on a regional and national level- Optimising internal web-based platforms for efficient coordination and planning- Lead tours and presentations for visitors, international students, and donors- Develop and lead outreach services and community engagement

London, England, United Kingdom

- Handle incoming phone calls related to intakes, rehoming, donations- Provide general information and advice to pet owners- Handle and resolve customer complaints and enquiries in a timely manner- Deliver a high standard of customer service- Liaise with external organisations and partners and update and maintain database

London, United Kingdom

- Manage various departments within a store with an annual turnover of over £100 m- Lead a team of forty to deliver customer service, KPIs, and operational compliance- Organise training on service, Health & Safety procedures, and general inductions- Conduct staff investigations, disciplinaries and counselling sessions- Analyse financial and stock reports to increase sales and profitability

Oxford, England, United Kingdom

Master Of Science - Ms, Animal Welfare Science Ethics & Law, Distinction

Bachelor'S Degree, Film Studies, 2:1