Responsible for customer relationships and customer experience, quality of the service, customer loyalty programs, information to the customers. Head of Quality Commitee and Head of Customer Retention process. NPS (net promoters score) measurement, feedback collection and Close the loop process. Trainer of Lattelecom Academy.

Leading company with 50 employees and portfolio more than 300M lats. Integration of the leasing functions into the bank's structure. The sales of the forfeited assets. Subordinated partly by SEB Global (Sweden) and partly by Management of SEB bank (Latvia).

Experience and competence in being key person in bank for large companies with complicating financial needs.