Iveth Pesantez Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Liaising between guests, alongside partners to action reservations and non-reservation requests. - Mediating complaints for complex circumstances using tools, methods and guidelines. -Providing high level communication and customer service to exceed expectations for the guest experience. - Consistently supporting development of three pillars; the self.

Ecuador

- Recruiting, interviewing, selection, onboarding and training of personnel. Accomplishments: Filled all vacant positions ahead of the time limit set by upper management. Started a training school for all sales staff and created new training material from scratch. Reduced employee turnover by establishing a personal and empathic relationship with the staff.

Ecuador

It was a 6 month internship.- Responsibilities: Devised a research project to start a human resources department within the company, create a business HR manual for the company.- Accomplishments: Implemented several human resources subsystems within the company (Recruiting, selection, evaluation and training). Created and redacted the company’s business.

Ecuador

- Responsibilities: Recruiting, selection and onboarding for technical and management positions for a wide variety of businesses, redact job descriptions, interview and match candidates to specific positions, apply tests and present reports to upper management.- Accomplishments: Filled all required vacancies and fulfilled the expectations of the client.

Ecuador

- Responsibilities: Customer Service, schedule dining reservations, oversee waiters and waitresses’ performance, greet guests as they arrived and take them to their seats.- Accomplishments: Fulfilled customer requests and ensured they had a great dining experience.