E. Iveth Linares Email & Phone Number

Olathe, Ks, Us

United States

United States

G

Atlanta, Ga

– Cultivated relationships with clients through a consultative sales method by building rapport and discovering their needs, tripling my account production over the course of two quarters– Served as a member of the branch leadership team, assisting with duties including sales generation, transaction processing, operational security, audit compliance, physical security, client service and problem resolution– Assisted with rehabilitating a historically poor performing branch, helping grow it by more than 20% YOY in deposits and 400% in lending through a culture of consultative sales and long-term relationship development– Led the branch to a 98% audit score after inheriting two previous audit failures through a clear focus on process efficiency and internal controls– Empowered the team to maintain a consistent 90%+ Overall Customer Satisfaction score by developing extensive relationships with the Spanish-speaking community in Atlanta– Member of the Market Operations Review Team, a group of Branch Managers and Lead Tellers responsible for reviewing and preparing branches for their annual internal audits– Member of the Southeast Chapter of the JPMC PRIDE (LGBTQ) and the Adelante (Latino) Employee Resource Groups

Northridge, Ca

– Created an outstanding in store experience for customers by utilizing customer service and product knowledge as tools for success– Supervised two employees daily during closing, ensuring that the department was cleaned, organized and reset for the following day – Responsible daily for more than $1000 as a cashier, processing over $10,000 in sales over an 8-hour shift with a 100% accuracy rate– Developed and executed necessary procedures and processes to ensure that the team was operating effectively and efficiently in achieving all sales objectives– Managed inventory levels, display functionality and pricing accuracy to ensure store merchandising standards were met

Northridge, Ca

– Supervised 4-5 student workers per semester, training them in the library operations and procedures and acting as Manager on Duty– Managed all cash collected from library transactions, reconciling daily activity and ensuring physical security– Served as a library subject matter expert, answering general reference questions, fulfilling information requests and assisting with student research needs– Oversaw the sales and merchandising of all student supplies and teaching aids