Ivett Gomez Perez Email and Phone Number

Taxes: Sending tax details on Retirement plan terminations and deposit vouchers to CBS (Finance Central Costa Rica).Actuarial Valuation: Send of the actuarial valuation of the 3 legal entities (annual)Annual Modifications to Retirement plan and Savings Bank: Sending of modifications with signed formats Annually.Load, management, modifications, follow ups of purchase orders for: Special Lunch Services, Extraordinary HR services and suppliers: Aniq, Syndicate, Metlife, Willis, Mancera (E & Y), Towers Watson, Medica Movil.Follow-up to the requirements for immigration procedures of expatriates.Information to employees: Support employees with information regarding various benefits (Sura access codes, Sura processes, executive club, checkups, etc.), Authorization of Directors and Managers expenses accounts. Payroll Incidences, Submission of discounts to Sura contributions (BCD and Ordinary Savings Bank, Retirement Plan) to employees of the 3 legal entities, sending of cancellations and modifications in discounts of Savings Bank (Contributions or Loans) sending of extraordinary incidences such as Christmas coupons, School aid, seniority recognition.Authorizations of employees Auto Maintenance in Ariza’s system.

Human Resources Analyst.Workday / Gemini platform Implementation, workday platform training for new employees and constant training programs during workday update processes, Implement learning and development programs to ensure optimal and property-wide performance also delivery induction courses.Internal attention for of Human Resources areas interacting with principal HR processes as Payroll, vacation, compensation change, transfers, promotions, line change report, high and low staffing , PDD and PDP processes, grade change. Reviewing processes in general for México, Caricam,Latam and Andina, , Interact with Human Resources, payroll, finance and IT representatives of the Company corporate office and fields operations, manage the assigned system functions and control processes, provide timely and accurate responses to issues and needs including reporting data integrity, data security, data interface management and project support, provide support team members and mangers on all aspects of the human resource functions being able to prioritize, solve problems, take initiative, and maintain the confidentiality of sensitive personal information, Support team members and administrators in all HR roles, including action planning and improvement efforts. Respond to employee and internal partner inquiries within defined SLAs ticketing system for tracking and measurement. Provide first level functional support to employees needing assistance with Employee Self Service and Manager Self Service for HR data related transactionsAttention given to internal and external customers, in both English and Spanish language and direct contact with our central team based in UK for monitoring and resolving cases, including action planning and ongoing focus and improvement effortsPlay a key role in building a culture of service using the resources and tools provided

VIP Guest service, Hotels, Cruises, Resorts, Car Rental, Trip Insurance and Air Fare, provide customers with professional service; respond to vendor, customer and employee questions/concerns in an efficient and effective manner. Serve as primary contact for all customer inquiries. A problem solver and able to provide superior service through a variety of challenging situations, demonstrate genuine passion for creating memorable experiences for others truly connecting with guests and fellow team members.Collection Department, Time share maintenance for USA CANADA and Puerto Rico, focus on gathering information causing the client to take action regarding debt repayment, develop a friendly business relationship with the clients making collections a less painful experience. Research and responds to all credit card company inquires and charge backs. Excellent negotiation skills.Monitoring callas to make sure of service and efficiency make the weekly and monthly performance report for the performance and the quality of the agents, coach agents in the floor and have training sessions with them helping them work on their points and helping them to minimize and cut down on their mistakes.

Chemical collection products, solvents and machinery sales, technical support. Billing services for products purchased, tracking and billing payments.Daily visits to customers to verify product service satisfaction.

Take stock of available rooms and makes arrangements so that the inventory will be optimized without compromising the requirements of the guests, responsible for the process and guarantee reservations of all services that make up a travel program, depending on the category and costs defined sales.Coordination with teams Rates, Sales, Operations, treasury and Systems and lead the booking process, scheduling, pre-payment of services to meet individual passengers and groups.Constantly be alert detecting errors and inconsistencies during the process, to handle high quality standards and pose improvements in the system tools and indicators.Report inconsistencies sales team or any inconsistencies or errors in the computer system of systems.Perform weekly schedules for the team and ensure that no task is unattended. Supervise employees adhere to the policy and behavior patterns of the company.Conduct general meetings with workers monitor performance and take appropriate measures to ensure that the objectives are met.Ensure good service is provided to the customer, responding to queries regarding these reserves and compliance requirements during their stay.Ensure guests a pleasant stay in the hotel; interacts with them regularly and take prompt action to address their complaints. Exceptional leadership and team building skills and ability to develop people. Strong skills in employee and guest service training

General Assistant ManagerGeneral control of the agenda, booking flights, hotel, petty cash control and expenses etc.Shopping and quotations hotel and restaurant supplies, billing, payment services.Constantly verify the maintenance of the hotel (rooms and common areas) assigns duties to staff and observe performance to ensure adherence to hotel policies and established operating procedures, provide staff training. Select and assist in the selection of hotel staff and completes all new hire paperwork. Perform General Manager Functions in his absence. Cover shifts in all departments as scheduled by the General Manager. Receive, resolve and assists guest complaints and employee issues.VIP Guest service, Front Desk & Business Center greet and register guests, provide prompt and courteous service with a friendly welcome, complete the registration process by inputting and retrieving information from a computer system and confirm information. Make appropriate room selection of rooms based on guest needs, verify and print credit cards, handle cash, make change and balance on assign on house bank convert foreign currency at current posted rates. Close guest accounts and check outfield guest complaints, conducting through research to develop the most effective solutions and negotiate results. Maintain a professional appearance and manner all times, can communicate well with guests and willing to pitch in and help co workers with their job duties and be a team player.

General Manager.Customers and suppliers attention Daily product inventory an d daily registry productStaff Administration, accounting and Human Resources.

Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS, reservation flights and hotelsConducts and assists in conducting staff meetings, Coordinate product promotion, scheduling events and coursesEnsure accuracy of weekly payroll, which includes the proper editing of timecards when necessaryAnalyze income statement and utilize reports to ensure store’s profitability.Ensure a pleasant shopping experience for all customers, respond to customer complaints or inquiries and solicit customer feedback and input.

Provide quality guest service as it pertains to all front office functions including VIP check in and checkout, concierge and other guest services. Ability to effectively deal with internal and external customers, some of them whom will require a high level of patience, tact and diplomacy to defuse anger and collect accurate information to resolve conflicts.Ability to detect signs of emergency situations, ability to communicate verbal and writing and prepare complex reports of room availability and revenues generated.Serve as Manager on Duty responding to various guest situations or concerns across all the hotel departments, seeking quick and satisfactory resolution.Assist senior management with regular business reporting and recommended actions/initiatives to improve hotel service performance.

Every resort provides a list of services and activities includes lodging, food sport activities games and shows. The special feature of Club Med is that the GO´S play, dine, dance, outdoor buffet dining, daytime sport with customers.