Ivett Molnar Email & Phone Number

Budapest, Hu

Budapest, Hungary

• Provide expert internal and external customer service and sales support to both theInside Sales Team and customer engagements• Providing the first point of escalation after the initial set of expedites• Order, backlog and shipment management• Ensuring full support for dedicated Customers on Focus Business Areas• Working Across all EMEA Regions in an International, multilingual Team• Managing the overall account relationship by providing strategic service and support toassigned customer base• Building and establishing long-term business partnerships

Budapest, Hungary

• Customer query management resolution in line with customer expectation andcontractual KPIs• Provides professional technical support to consumers based on strong productknowledge• Build a strong working relationship with the Customer,Depot&Transport Providers• Daily report creation• Follows up emails, queries/orders/deliveries according to the customers workinstruction• Investigates problematic cases, shipments, requests• Communicates with central/local/satellite warehouses, escalates issues to higher level• Inventory management

Budapest, Budapest, Hungary

• Selling Vodafone and UPC products and services to the customers• Perform outbound telephone calls to current customers to create new salesopportunities• Providing Customer service support in a caring and professional manner and ensuringthat customer’s issues have been resolved• Introducing customers to Vodafone products and services with a view to sales in anapproachable personal manner• Staying informed with industry trends and competitor offers to advise customers andmake them confident in choosing Vodafone• Phone repair and insurance administration

Budapest, Budapest, Hungary

Hungary