Internship PreparationManage the planning of the bi-annual internship matching process and as necessary, align program and Corporate Engagement colleagues in gathering key information requiredDrive internship on-boarding activities including necessary background checks, drug screens, and applicationsManage planning, logistics, and facilitation of internship readiness workshops with the Corporate Engagement team, as well as other functional staff, designed to build relationships with interns in your portfolio, including reviewing the internship contract and covering logistics with interns prior to internship start dateIn partnership with Corporate Engagement colleagues, drive a clear supervisor engagement plan for each account before the start of internship to ensure roles are clearInternship ManagementProactively ensure bi-weekly contact with interns and supervisors to monitor performance and satisfactionTrack, analyze and report out on performance status across the internship portfolio and highlight key trendsAct as an escalation point to support and resolve “tier 1” and "tier 2" issuesWork in partnership with Program Managers to drive the development of performance improvement (EPIC) plans for interns, gathering feedback from interns and managers, and communicating closely with Corporate Engagement teamInternship Close-OutWhen employers intend to make an employment offer to an intern, drive and track account-specific conversion processes and work with partner HR or staffing agencies to ensure interns complete paperwork/process as neededEnsure close communication with Employment Placement colleagues to ensure interns are factoring conversion opportunities into their overall job searchSite Team/Learning Community Member Serve as a coach/mentor for a small number of current studentsJoin and sometimes facilitate weekly group sessions with studentsParticipate in staff meetings and trainings

• Assist Senior Director of Procurement, Travel and AP with new initiatives • Work with internal stakeholders to progress projects • Ensure that time is focused on accomplishing Procurement, Travel and Accounts Payable priorities • Assist Senior Director with updating procurement strategies based on changing market conditions • Become fully knowledgeable of all Procurement, travel, and AP platforms and processes • Create and refine travel program processes • Ensure Year Up travelers have a smooth and seamless travel booking experience • Manage Procurement, Travel, and Accounts Payable policies and procedures documentation, including internal department processes and workflows • Support the Finance, Stipend, Travel, and Procurement Zendesk ticket overflow • Create and maintain Travel, Procurement and AP microsite • Support department internal and external communication strategies • Maintain org-wide open communication flows • Develop relationships with staff members across the organization and key external collaborator • Manage current implementation of procurement policies, procedure, and programs with a focus on their ability to enhance organizational value and efficiency • Create and update training documentation • Participate in organization-wide Travel, Procurement and AP training activities • Co-coordinate the establishment of operating goals and plans • Provide additional support on special projects as needed • Other duties as assigned Site Team/Learning Community Member • Serve as a coach/mentor for a small number of current students • Join and sometimes facilitate weekly group sessions with students • Participate in staff meetings and trainings

● Drive success for a 5,000-member flagship athletic club; ensure operational efficiency within 4 departments and a team of 100+.● Significantly improved HR processes which lead to increased employee retention amongst sales team and front desk staff.● Implement new client acquisition and retention strategies which increased sales and member registration achievements by 50%.● Design and implement new club processes and procedures across multiple teams (front desk, spa, group fitness, maintenance, pilates and sales); transitioned manual processes to digital systems to improve data tracking and analysis.● Support $15m club renovation; ensured on-time project completion; managed vendors, facilities and compliance issues; communicated with members and executive leadership.● Manage monthly financial reporting and analysis; improved daily money management racking to improve financial accuracy of reports by 50%.

● Managed 30 team members across front desk and full service spa; ensured teams met revenue goals each month through special events and custom cultivation; drafted creative plans with each team member on how to achieve their financial targets; tracked and analyzed customer data and KPI’s.● Managed escalated customer issues for all departments including account inquiries, cancellations, billing information and client complaints.

● Hired and supervised a team of 15 associates; trained on internal systems, policies and regulations, customer service, conflict resolution and escalation rules.● Managed a high volume, fast paced front desk that served as a key liaison between membership advisors, retail associates, trainers, spa professionals and additional teams. ● Managed scheduling and budget for the front desk.

● Provided excellent customer service for members; answered phones, booked spa appointments and handled all inquiries regarding personal accounts and the facility.

● Assisted nonprofit organization that focused on improving educational outcomes for 10 NYC schools.● Supported a team of 15 including the CEO, senior management and all field employees.● Managed budgets, payroll and vendor relationships; prepared and submitted monthly expense reports.● Oversaw internal and external communications; wrote and published monthly newsletters and updated organizational website.● Facilitated special events and conferences; booked space, secured catering, hired staff and oversaw logistics. ● Prepared board meeting reports; drafted minutes and designed power-point presentations.

● Provided in-class support for students ages 5-18 with special education diagnoses; implemented individual education plans (IEP’s) for students.● Rotated schools within Queens, Bronx and Brooklyn; supported classroom teachers with maintaining student records and progress reports.

Assist customers in the check in process. Able to perform operation functions aligned with airport and airline regulations. Process tedious paper work.

• Processed an average of 15 dividends on a monthly basis for straight stock / cash sponsored and unsponsored issues• Prepared preliminary and final payment notifications to FINRA, NYSE, DTC and brokers• Reviewed Computershare payment calculations as needed• Researched and reconciled record date differences with custodians, DTC and Computershare for unsponsored and sponsored issues• Performed interim accounting• Processed corporate actions, such as name changes, ratio changes, rights offerings, for unsponsored issues• Distributed and collected 1099 and 1042S tax reporting forms to both security holders and the IRS• Identified and tracked overpayments to brokers and initiate claims for complex sponsored and unsponsored issues• Researched validity of claims received from domestic and foreign brokers