Ivette Rivera Email & Phone Number

New York, NY, US

United States

United States

• Created and managed a filling system for student confidential federal aid forms to assist tracking
• Created and distributed marketing and advertising materials for events using Pictochart and Publisher
• Problem solve and trouble shoot John Jay Careers Online database with students
• Updated Suitcessful suit closet for John Jay Students while tracking and maintaining inventory on Excel spread
• Conducted individual counseling sessions providing career guidance to current students and alumni
• Attended weekly group meetings and major events at the Career center

• Performed data entry on confidential information
• Recruited students at the John Jay College Job and Internship Fair
• Created and implemented a tracking system for Pinkerton fellowship students
• Assisted in providing resources to formerly incarcerated individuals via mail correspondence
• Performed data entry on assessment tests, release dates, tutoring and classes to keep track of how many students receive their scores while still detained

42 Broadway

• Managed 20 consumer complaint cases per week which included reading, analyzing and processing cases
• Communicated and developed rapport between businesses and consumers to understand and resolve conflict
• Recorded communications with businesses and consumers through ALBA system
• Audit consumer invoices to ensure accurate protocols and regulations are being met
• Used attentive listening skills to help understand and negotiate resolutions while maintaining impartially and confidentiality

• Developed a client vendor database to assist tracking
• Generated promotional material for real estate and online postings
• Filed papers in New York Supreme Court with the assistance of the Attorney
• Distributed payroll costs, ensuring paid employees were paid accurately and on time
• Managed calls from customers requesting appointments and managed office in owner’s absence
• Processed all accounts payable utilizing QuickBooks; Prepared invoices for payment, sort and match invoices and check requests