Ivey Doty Email & Phone Number

Batavia, New York, United States

Rochester, New York, United States

Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.Enhanced team productivity by providing ongoing training and coaching to employees.Implemented feedback tracking system to identify areas of improvement and adjust team strategies accordingly.Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.Coordinated shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality.

Batavia, New York, United States

Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.Counted registers and cleaned and secured shop at end of shift.Developed professional relationships to improve retention of key customers.Directed employees to create displays and tidy store during assigned shifts.Maintained professional demeanor by staying calm when addressing unhappy or angry customers.Defined clear targets and objectives and communicated to other team members.Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.Assisted with interviewing and other administrative tasks to boost success for store.Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.Mentored new sales associates to contribute to store's positive culture.

Hopkinsville, Kentucky, United States

Ensured the proper restocking of products on store shelves to generate sales.Answered questions and resolved customer inquiries and concerns.Followed all company policies and legal procedures.Provided excellent customer service by greeting individuals in a positive, approachable manner.Maintained high productivity by efficiently processing cash, credit, debit, and check payments for customers.Wrapped items and bagged purchases properly to prevent merchandise breakage.

Batavia, New York, United States

Verified employee compliance with safety and sanitary equipments to protect team members and customers.Kept composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.Trained and supervised team members to maximize performance and meet daily objectives.Documented daily production levels, materials use, and special incidents to keep management informed of all activities.Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.Complied with all company safety procedures, policies and regulations to promote safe working environment.Allocated tasks to employees daily and monitored activity and task completion.Participated in daily shift exchanges to coordinate tasks and handle special needs.Mentored team members on techniques necessary to complete job tasks.Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with corporate guidelines to keep products within tight tolerances.Prepared daily weekend cash deposits up to $5,000.