Ivan Mikhailov Email & Phone Number

Frankfurt, Hesse, Germany

Service Delivery Manager currently leading a team of approximately 20 employees providing IT services to our clients in the area of Business Applications Support, Cloud Migration and Systems Integration, DevOps automation. Key Responsibilities include:Contract Management- Verifying and analyzing contracts during Sales-to-Delivery acceptance- End-to-end.

Frankfurt Am Main, Hesse, Germany

• An IT Expert in the Middleware team focused on Lifecycle Management for Windows Server based systems with Tomcat application servers, IIS web servers and MS SQL database servers with the particular roles and.
• evaluation, proofing, design, development, packaging and testing of standard IT service offerings with Middleware applications, including architectural patterns and security requirements in collaboration with.
• project and release management: planning, coordination, reporting for the deployment phases of Middleware IT services, such as preparation, acceptance, integration and roll-out to production systems in close.
• 3rd-level support, including monitoring, incident and problem management, as well as assisting 1st- and 2nd-level support staff;
• maintaining technical and project documentation, including release plans, operational requirements, installation and operational procedures, as well as knowledge transfer sessions and presentations;

Frankfurt Am Main, Hesse, Germany

• An additional role at Serco as Service and Team Lead for Managed Services in the area of System Integration and Support, IT Operations and DevOps with a team of 5 persons and the following responsibilities.Operations.
• act as central body for the management and the delivery of IT tasks;
• maximise productivity and service levels for the customer, communicate assignments, milestones and deadlines to the team, ensure that contractual KPIs are met;
• apply best practices and implement operational process and improvements.People management:
• manage and motivate the team performance, appraise and develop staff;
• Participate in the recruitment process;

Frankfurt Am Main Area, Germany

• An IT Expert in the Middleware team focused on Lifecycle Management for Windows Server based systems with Tomcat application servers, IIS web servers and MS SQL database servers with the particular roles and.
• evaluation, proofing, design, development, packaging and testing of standard IT service offerings with Middleware applications, including architectural patterns and security requirements in collaboration with.
• project and release management: planning, coordination, reporting for the deployment phases of Middleware IT services, such as preparation, acceptance, integration and roll-out to production systems in close.
• 3rd-level support, including monitoring, incident and problem management, as well as assisting 1st- and 2nd-level support staff;
• maintaining technical and project documentation, including release plans, operational requirements, installation and operational procedures, as well as knowledge transfer sessions and presentations;

Moscow, Russia

• Public and hybrid clouds development, modernisation and operations management based on the the hoster's and a customer's datacentres:
• evaluation, proofing, design, implementation and documentation of infrastructure and application IT solutions based on Microsoft and VMWare technologies and Intel servers stack;
• technical team and project management (Tech Lead);
• technical pre-sales assistance and consulting.

Moscow, Russia

Implementation and Maintenance of the organization's servers based on Linux, Solaris and Windows Operationsl Systems.Support for basic network services and corporate E-Mail system. Support for the organization's web server and web site.Maintenance for the organization's active network equipment.

Moscow, Russia

Building private cloud and IT infrastructure solutions:Project evaluation and requirements analyses, preliminary design review, technical specifications development and analysis for business proposals (technical part).Critical design and architecture development, implementation and documentation. Software and hardware deployment on premises. Design and.

Moscow, Russia

Premier Customers support and consulting for Microsoft Platform technologies: Windows Server, Active Directory, System Center.

Moscow Region, Russia

Planning and implementation of the company's IT infrastructure based on Microsoft and HP technologiesIT team management.

Moscow, Russia

Implementation and support of IT shared hosting infrastructure based on Microsoft technologiesDevelopment and implementation of dedicated solutions for customers with special requirements (remote office type).Design and development of product demonstration solutions.

Moscow, Russia

Deployment of corporate computer systems (workstations, servers) and local area network. Availability and performance monitoring and support.

Moscow, Russia

The company's workstation provisioning and management. Diagnostics and troubleshooting of computer software and hardware.

Master'S Degree, Business Informatics

Graduated from the Master's Programme "Information Systems' Life Cycle Management". Graduation thesis "Risk Management of Service-oriented.

Specialist Degree (A5), Biophysics

Activities and Societies: Volunteered for organisation and maintenance of MSU campus computer network.Graduated with major in Biophysics..