I started in the Customer Support business at 18, I have always been passionate about people and brands. Taking care of your clients is not only an obligation but a considerable challenge that starts with ourselves and how we truly see where we are working. Recently I joined the Talent team at Sword, pursuing a new career but always related to people. People are the number one factor that makes an institution successful and has the chance to change the world. Skills: Team Management, JIRA, Zendesk, Communication, QA for Support KPIs, Soft Skills policies, Copy, Talent sourcing, Recruitment, Performance Evaluation, "People reader"