Ivo Sousa

Ivo Sousa Email and Phone Number

Customer Service Director at SU ELETRICIDADE @ EDP
lisbon, lisbon, portugal
Ivo Sousa's Location
Lisboa, Lisbon, Portugal, Portugal
Ivo Sousa's Contact Details

Ivo Sousa work email

Ivo Sousa personal email

About Ivo Sousa

Ivo Sousa is a Customer Service Director at SU ELETRICIDADE at EDP. They possess expertise in customer service, business process, business process improvement, telecommunications, project management and 12 more skills. They is proficient in Spanish and English.

Ivo Sousa's Current Company Details
EDP

Edp

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Customer Service Director at SU ELETRICIDADE
lisbon, lisbon, portugal
Website:
edp.pt
Employees:
10551
Ivo Sousa Work Experience Details
  • Edp
    Director Of Customer Service
    Edp May 2021 - Present
    Lisboa E Região
    View
  • Edp
    Head Of Customer Service (Regulated Market)
    Edp Aug 2018 - Apr 2021
    View
  • Edp
    Customer Service Manager
    Edp Oct 2015 - May 2018
    View
  • Randstad Portugal
    Project Manager
    Randstad Portugal Apr 2013 - Sep 2015
    View
  • Randstad Portugal
    Consultant
    Randstad Portugal Nov 2012 - Mar 2013
    View
  • Zon
    Consultant, Customer Care - Continuous Improvement
    Zon Dec 2008 - Nov 2012
    Development and implementation of lean office projects on multiple customer care areas, with a high range of scopes:- Customer care support set-up operations;- Quality service increase;- Cost optimization;- Monitoring the development of enhancements to CRM systems- Business process analysis and optimization;- Business process management/modeling (BPM)

Ivo Sousa Skills

Customer Service Business Process Business Process Improvement Telecommunications Project Management Customer Insight Team Management Business Analysis Team Leadership Management Consulting Management Call Centers Melhoria De Processos Empresariais Processos Empresariais Atendimento Ao Cliente Performance Management Change Management

Ivo Sousa Education Details

Frequently Asked Questions about Ivo Sousa

What company does Ivo Sousa work for?

Ivo Sousa works for Edp

What is Ivo Sousa's role at the current company?

Ivo Sousa's current role is Customer Service Director at SU ELETRICIDADE.

What is Ivo Sousa's email address?

Ivo Sousa's email address is iv****@****ail.com

What schools did Ivo Sousa attend?

Ivo Sousa attended Insead, Iscsp-Ulisboa / Instituto Superior De Ciências Sociais E Políticas - Universidade De Lisboa, Isla - Instituto Superior De Línguas E Administração.

What skills is Ivo Sousa known for?

Ivo Sousa has skills like Customer Service, Business Process, Business Process Improvement, Telecommunications, Project Management, Customer Insight, Team Management, Business Analysis, Team Leadership, Management Consulting, Management, Call Centers.

Who are Ivo Sousa's colleagues?

Ivo Sousa's colleagues are Jacinto Monteiro, Maria Ferreira, Dave Hughes, Carlos Rocha, Aurora Juy, Orlando Alves, Filipe Santos.

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