Driving operational excellence and execution of LYVA Labs business support programmes and consultancy services. Working closely with the CEO and executive team to develop and implement strategies that align with our purpose to deliver economic growth through commercialisation of innovation, inspiring ideas, creating partnerships and attracting investment.

Design and management oversight of LYVA Labs programmes delivering and R&D support into Liverpool City Region businesses.We work with LCR businesses of any stage and scale who want to put innovative ideas at the heart of their future growth.

Supporting local companies to identify new innovation opportunities, connect with the right knowledge partners, and develop their commercial case for further funding or investment.

Specialist business innovation adviser support alongside complementary interventions from partner organisations as part of the Port City Innovation Hub programme.PCiH helps Liverpool City Region SMEs (small to medium sized enterprises) in maritime industries and supply-chain who are seeking to find growth through innovation.

Day-to-day oversight and line management of a team of strategists, account directors and customer success managers responsible for dissecting our clients business' objectives and successfully developing and executing digital strategy, projects and campaigns to support these. Working with major UK and international brands and responsibility for performance management of sales and service targets.Member of the leadership team implementing Entrepreneurial Operating System (EOS) across the business and move towards Agile delivery methodology for both project and retained services.

Overseeing a strategic and ideas-led approach to servicing client relationships and leadership of our account management team and support team who work collaboratively with customers to implement and achieve our shared digital vision.

Leading and overseeing all Prodo Digital solutions, services and client relationships with the Housing industry.

Working with a wide variety of organisations to help translate their strategic objectives into practical actions and rewarding outcomes. That involved a lot of listening, understanding and creative thinking. I then got to work with inspiring customers and an amazing team at Prodo to apply our shared ideas in digital environments.

After leaving my previous role to concentrate on MBA studies I pursued some consultancy opportunities linked to my dissertation in Customer Experience Management for which I was awarded the Programme Director's Prize.The first of those projects was helping a major charity in Scotland set a new marketing vision informed by a deeper understanding of their current brand promise amongst different audiences.I also led CX and business innovation initiatives for clients ranging from start-up and on attachment to a digital agency engaged with blue chip companies. Those identified critical drivers of customer loyalty and advocacy using a range of techniques and research methods such as Business Model Canvas, customer touchpoint mapping, service blueprinting, win-loss debriefs and net promoter score.I'm happy to be contacted by prospective clients or commercial partners to discuss similar opportunities: http://experiencemanagement.wordpress.com/services/

Coaching and performance management of a team of senior business advisors helping companies and entrepreneurs access advice and practical support to dramatically improve their own business performance.Delivery of data-led customer segmentation and marketing strategy to identify and engage with high value clients. Successful analysis and KPI setting for the drivers of customer loyalty.Design and roll-out of cultural and 'outside-in' employee engagement and business improvement initiatives which significantly impacted on overall service quality and customer advocacy measures (NPS).Development of collaborative partnerships/networks with commercial, industry, higher education and public bodies to nurture, attract and retain world class organisations to the region.

Client and supplier account development and management role as part of a £28m EU project to support economic growth on Merseyside.Business diagnostic and benchmarking in order to provide strategic insight to owner/managers and agree practical actions for business improvement.Specialist advice in innovation strategy and e-business including: digital strategy, service design, investment for growth, web incl. e-commerce, user experience (UX), data and analytics.Consultative selling and project management of +300 brokered consultancy interventions across key local growth industries (tech, professional services, maritime, biotech) with demonstrable ROI benefits for customers and the EU economy.

Management of EU technology transfer projects across Holland, Belgium and UK. Conception, bidding, delivery, budgetary management and reporting of supporting activities.PR and marketing of two international collaboration events in the biotech sector for Asian and European firms.Initiated a programme of support to help UK companies better access and bid for EU public procurement opportunities.