Ivo Garcia Lopes Email & Phone Number

State Of São Paulo, Brazil

Campinas, São Paulo, Brazil

Visit PSR site : https://www.powersys.com

Valinhos_São Paulo

Customer Support Manager 06/2013 – 10/2014• Responsible for Customer support area, including warranty management process, customer assembly line support (immediate attendance) and Product Application Engineering, as well as vehicle integration for new and existing products.• Responsibility covering four plants in Vehicle Group South America _ Valinhos SP, Mogi Mirim SP, São José dos Campos SP and Caxias do Sul RS.• Customer frontline activities, leading a team of 20 professionals, including engineers and technicians, which provided Customer plants product support, in order Eaton business growth and managing the introduction and adaptation of new and current products.• Process leadership introducing this new customer service support area, centralizing three major activities, generating increased competitive information to define business strategies.

Valinhos

• Responsible for Warranty Management, Technical Support, Customer Support (Call Center), Product Training, Technical Literature and Audit Product to Vehicle Group South America.• Project leadership of Authorized Service Station network implementation in South America, contributing to the excellent Customer support level achieved by the company.• Field failures database system implementation coordination, designed to control product performance, contributing to reduce failure rates, reaching levels below 1500 ppm.Coordination of product audit area implementation, including building construction, identifying talent in the organization to act as product auditors, reducing failures and improving customer performance indicators.•]Aftermarket warranty analysis outsourcing project implementation, without increasing headcount, supporting sales growth and maintaining aftermarket customers satisfaction level.•Management of Electronic Parts Catalog implementation, becoming a key Aftermarket tool, as an innovative solution and a differential between autoparts, contributing to increased spare parts sales.•Coordination of customer discussion forums implementation, enabling effective main problems identification and prioritizing necessary action, contributing significantly to maintain company's support evaluation among major auto parts in the country.•Implementation of internal forums product performance analysis that has become one of the main quality tools for monitoring the outcome of the relevant field failures. Reaching field failure rates below 1500 ppm and 0.5 % warranty expenses over net sales, •Management of various field products campaigns, with amounts involved up to R$23M. Formal campaigns (recall) or informal. Acting since initial problem detection, trend analysis, expenses projection involved and media coverage.•Technical Call Center (0800) leadership implementation. Generating increased Customer Satisfaction ,contributing to aftermarket sales increase.

Santo Andre_São Paulo

Responsável pela introdução do Controle Estatístico de Processo no chão de fábrica e pelo Treinamento de ferramentas de manufatura enxuta ( lean manufacturing) (TPM , Kanban).

Diadema_São Paulo

NAKATA S/A Company of the American group Dana . Largest supplier of suspension components , steering and brakes for the Brazilian market .Técnico de Controle de Qualidade

Quality Engineer, Cqe_Certified Qualityengineer

Master Of Business Administration (M.B.A.), Marketing

Bachelor'S Degree, Administration (Bachelor)

Técnico Em Mecânica, Industrial Mechanics And Maintenance Technology