Ivo Maciel Email & Phone Number

United Kingdom

London, London, Gb

As Founder and CEO of Nucleus Point, I'm passionate about helping businesses innovate, grow, and achieve their goals. With over 20 years of experience in strategy, operational capability, and people leadership, I've helped companies of all sizes succeed in today's fast-paced, ever-changing world.I started Nucleus Point because I believe that businesses need more than just consulting support. They need partners who will work alongside them to develop and implement innovative solutions to their challenges. That's why we offer a hands-on approach to consulting, partnering with our clients to develop and execute customised strategies that deliver results.At Nucleus Point, we don't just offer support; we ignite transformations. We become your partner, your confidant, and your co-pilot on the journey to success. We challenge the conventions of traditional consulting and roll up our sleeves right beside you.If you're ready to take your business to the next level, I invite you to contact me today to schedule a free consultation. Let's start a conversation about how Nucleus Point can help you achieve your goals.Connect with me on LinkedIn or visit our website to learn more

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Bradford, West Yorks, Gb

Initially engaged to manage store operations (Holloway Road), I was appointed to a Regional Management role for South Yorkshire/Manchester to drive performance across 24 stores, managing over 4200 employees. I have gained valuable experience as part of Morrison’s transformation programme, being selected to pilot 2 key initiatives sponsored by the CEO, ‘Outstanding at Market Street’ and ‘Outstanding at Customer Service’. Both programmes have involved significant change leadership, uniting andfocusing teams on core principles of customer-centricity and operational excellence. Delivered LFL growth across all KPIs including sales, EBITDA, waste and markdowns and payroll, leading a ground-up revenue of process and people to remove obstacles to growth and development; Implemented pilots across the region as a conduit with HO, ultimately shaping the future of 490 stores; Improved customer satisfaction by 5%, resulting from the operationalisation of pilot initiatives; Implemented new ways of engaging with colleagues including innovation application of social media.

Bella Vista, Nsw, Au

Following an organisational restructure combining the Fuel and Metro convenience models, I was appointed to a commercial leadership role with accountability for 122 stores and over 800 team. My role focuses on defining a strategic vision for the newly amalgamated business and promoting a cohesive culture in order to drive team engagement and sales performance. As a State Manager, I lead all operational planning and communications with an emphasis on identifying and addressing opportunities for continuous improvement. I also manage all community outreach and relations, engaging with local groups and media as the spokesperson for QLD. Currently meeting and exceeding LFL targets in line with the new strategy, in addition to delivering the highest scores in customer engagement and innovation nationally; Introduced innovative techniques to improve communication with team, leveraging technology to create videos on social media that inform teams of operations and performance updates.

Bella Vista, Nsw, Au

In 2014, I transitioned to the Convenience business in a start-up role that was critical to creating a vision, operating model and brand that would align with the company’s objectives and drive business growth. Looking to international best practices, I developed strategies for 8 convenience stores nationally and implemented a structure that would support the achievement of P&L, LFL sales and shrinkage targets. I provided management and leadership to all store managers and led activities to acquire talent from across the Woolworths network including the use of social media and corporate communications channels to attract talent. Successfully launched the new convenience concept into Sydney’s retail landscape, working through start-up challenges to improve customer service delivery and experience; Increase weekly sales within all stores and achieved 15% growth to build a sustainable business model; Shepherded to the growth of 8 successful stores, attracting high calibre talent to the convenience business including future state managers.

Bella Vista, Nsw, Au

Engaged to provide robust leadership to the Surry Hills store whilst it was undergoing a potentially disruptive renovation project, I partnered with internal and external stakeholders to understand the building schedule and develop aligned operations plans. The critical aspect of this role was ensuring that communication with the store’s 80+ team members was timely, accurate and open so that the risk of the disruption to both operations and customers was minimal. I also provided hands-on support to in-store teams, working on the floor, conversing with customers to demonstrate the importance of communication and continued operational excellence. Effectively managed operations during the store refurbishment, delivering initiatives that increase team engagement, removing under performing team members and promoting the top 10% into new roles; Successfully implemented the ‘We Love Food’ program, a company-wide initiative focused on improving team product knowledge and customer engagement; Overachieved projected sales for new in-store bakery offering, delivering customer engagement activities including tasting events.

Bella Vista, Nsw, Au

Responsible for the operations of 27 stores in the Woolworths fleet, I focused on driving improvements in profitability, sales, shrinkage, merchandise penetration and team engagement. Working in collaboration with my peers to deliver state and company objectives, I identified trends and opportunities that would improve P&L performance. I also recruited and managed store managers and 150+ team members across stores with a particular focus on succession planning and team member training, supporting the opening of 7 new stores during this period. Achieved the nation’s highest staff survey response rate with a reported engagement rate of 92%, bringing a diverse and disparate area together though regular team building events; Collaborated with State Manager and HR Specialists to develop and trial an Assistant Store Manager training program that was so successful, it was later rolled out nationally; Nominated for the General Manager Leadership Award and awarded Store of the Year for NSW/ACT.

Bella Vista, Nsw, Au

Following an organisational restructure, I was appointed to a newly created departmental leadership role in Woolworths’ flagship store. I was tasked with driving growth and upholding performance through a best in class approach to merchandising, identifying trading opportunities and working closely with vendors to deliver offers that maximised sales performance. During this role I led over 100 team members. Upheld best practice processes to achieve Store of the Year in 2012 and exceed LFL targets by 7%; Liaised directly with vendors to secure agreeable purchasing terms, supporting the delivery of world record Lindt and Ferrero promotional sales; Reduced workplace injuries and realised a decline in compensation claims, raising safety awareness through daily communications and team briefings.

Future Leaders Program

Personal Leadership

Education record