Ivo Marevic Email & Phone Number

Atlanta, Georgia, Us

Direct the ideation, design, development and implementation of digital experience platform of configurable web and mobile application components across multiple countries and product lines supporting D2C, B2B and B2B2C channels. Lead overall digital product roadmap, user research, go-to market strategy, delivery and budget while building capabilities within new countries and regions, and prospecting requests (RFIs & RFPs) to pilot and proof of concepts. Steer the integration and adoption of digital products, develop and improve processes supporting overall technology product management to drive efficiency, reduce costs and enhance product delivery.★ Hired as a Digital Product Director; promoted to Head of Digital Product Management.★ Designed and implemented a multi-faceted product organization for newly formed Digital organization, instilling processes and structure with clearly defined product KPIs and OKRs to provide transparency into product delivery. ★ Mentored and guided geographically dispersed teams delivering product management, analysis, UX, configuration, integration and quality assurance for the enterprise digital product solutions supporting 17 countries.★ Cultivated and retained relationships with clients by facilitating sessions to outline integration requirements and technology product needs for successful implementations across telecommunication, finance, retail, and technology industries, with key clients including, but not limited to, Amazon, Apple, Google, Samsung, T-Mobile, Lowe's, JPM Chase, and American Express.★ Increased web traffic by 30% and improved web conversion funnel rates by 65% through product designs, user research, operational process improvements, marketing efforts, and performance tuning.★ Generated 38% increase in user engagements through UX/CX optimizations and new product features.★ Implemented machine learning (ML) and artificial intelligence (AI) techniques to optimize digital experience and call center operations.

Atlanta, Georgia, Us

Oversaw a team of Analysts and Product Owners to drive the enterprise IT product management while working closely with Senior Executives to optimize and prioritize roadmaps to leverage business value. Collaborated with Release and Resource Managers to monitor status of approved product deployments and resolved any impediments stopping delivery. Formulated and facilitated training initiatives to promote awareness and ensure adherence with established processes.★ Improved delivery commitment from 60% of committed work to 95%, while increasing quality through the execution of IT product portfolio management suite, facilitating governance, prioritization, visibility and resource planning.★ Spearheaded multiple teams of Directors and Managers across IT and Business to plan and deliver quality IT solutions.★ Streamlined processes for intake, prioritization, tracking, coordination, communication, and reporting of product portfolio related activities to key stakeholders, business partners and key decision makers across the organization.★ Reviewed and published metrics on IT product and delivery performance as a part of ongoing process improvement.★ Managed ongoing planning and presentation activities with Senior Executives and Team Leaders to establish product roadmap, goals, budgets, go-to market strategy, and resource needs for IT product delivery.

Rendered data-driven insight by conducting rigorous data analysis providing target-to-source mappings for policy, claims, and billing modules necessary for a successful data migration to a new system.★ Provided business and technology support on a multi-year $70 million system transformation initiative through various data and business analyses.★ Facilitated analysis to assist executive leadership in launching internal Data Governance program.★ Led efforts to execute improvements to the existing product model for the US portfolio.★ Performed data analysis and provided target-to-source mappings for policy, claims, and billing modules necessary for a successful data migration to a new system.★ Assisted business intelligence team with reporting and data dictionary.★ Managed onshore and offshore resources to ensure quality and consistency when defining field level specifications for a new system.★ Worked on establishing enterprise data strategy and data roadmap providing a cross-geography, cross-functional, multi-phased approach in order to implement the master data management strategy.

Nashville, Tennessee, Us

Proactively identified process improvement opportunities and business technology needs in support of business requirements and product management by conducting comprehensive analysis and activities.★ Effectively gathered and documented functional and non-functional requirements for new and existing web application enhancements in an agile environment. ★ Partnered with leadership on technology planning and strategy meetings to assist and offer advice in identifying future platform needs for growing the business. ★ Researched and identified necessary elements needed for the Common Data Model (CDM) to further improve efficiency of the overall system architecture. ★ Acted as Scrum Master leading an agile team composed of onsite, offsite and offshore team members responsible for developing applications.

Atlanta, Georgia, Us

Led and mentored a team of up to ten analysts, product owners and developers to execute various technology initiatives including new system development and integration, enterprise distributed Service Oriented Architecture (SOA) and common component framework, optimization of existing legacy systems, data restructure and archiving, system modernization and strategy, and mobile solutions. ★ Recruited as Business Systems Analyst; promoted to Technology Product Manager with increased levels of responsibilities.★ Played an integral role as a lead consultant on key cost-saving and quality projects, including core data restructure and optimization, strategies for system modernization and client/customer e-Business products, and integration of client and Assurant’s web technologies to provide a more streamlined customer experience.★ Conducted in-depth data analysis and overall testing to drive quality of deliverables and data across multiple systems prior to providing final approval for production release on all system development and core business process changes.★ Directed Business Intelligence efforts to collect requirements, design, test, and implement reports and multi-dimensional cubes reflecting business user needs for call center operations, sales, finance, accounting, and client management. ★ Evaluated and re-engineered key processes and systems with a focus on improving the customer experience. ★ Prioritized business and system improvements based on overall strategy and impact.★ Developed training and user manuals and facilitated training to employees, clients and vendors on new systems and changes in the existing system functionalities and business processes. ★ Trained and developed less experienced staff on all phases of the software development life cycle.

Kennesaw, Ga, Us

★ Provided on-site support and consulting services during client implementations while managing data conversion and system integration processes. ★ Gathered and drafted business, functional and technical requirements for various internal and external projects. ★ Developed various reports for operations and sales to provide insight and monitoring for the overall business performance and growth opportunities. ★ Coordinated project teams to ensure on time, on budget delivery. ★ Managed analysis and implementation of new web-based systems providing clients and vendors with additional means of transmitting data and managing their accounts.★ Provided software training and troubleshooting to clients and vendors.★ Created and updated various procedures for the technology department.★ Managed onshore and offshore IT resources.

Los Gatos, Ca, Us

Kennesaw, Georgia, Us

★ Developed technical and functional requirements, and test plan documentation. ★ Integrated and routinely managed new POS system for more efficient day-to-day store operations. ★ Designed and developed new on-line ordering model and implemented necessary system changes.★ Responsible for supervision, training, and scheduling of approximately five individuals. ★ Increased revenue for the computer department by 48% while serving as a buyer.

Ms, Applied Statistics

Bs, Computer Science

Information Systems, Mathematics