Ivon G. Email & Phone Number

Provide remote technical support within the GiveSmart fundraising platform for non-profit organizationsProcess payments, manage changes to online auctions, and support fundraising client throughout event

Gold River, California, United States

Gravity Marketing branched out of Greywind MarketingSchedule interviews, maintain calendars of hiring managers and update candidate database

• Build and maintain positive professional relationships with team members, customers, and clients to ensure seamless customer acquisition, maximize ongoing productivity, and exceed sales targets• Community engagement in person with potential buyers• Stay updated on new products, services, and benefits we can offer potential new members• Take initiative and resolve escalations or objections• Process orders and data entry with high-level precision

• Conducts pre-screen conversations with candidates to evaluate readiness to be considered as a candidate for hire• Utilizing multiple tools and approaches to identify the best candidates, including LinkedIn Recruiting, Monster, Indeed, and CareerBuilder • Maintains accurate records in the company’s applicant tracking system

Utilizing both Adobe products and open-source alternatives, experience in logo and branding projects as well low-poly illustrative portraits

• Answer inbound calls in accordance to policies, procedures, and quality standards set by the client • Assist callers with their inquiries regarding the online application and weekly follow up forms• Schedule callback appointments, maintain easily comprehensible documentation of customer specific situations that can vary in complexity, and communicate concisely with fellow team members when needing guidance within time constraints of a fast pace calling environment• Thoroughly and concisely document information from call notes to internal tracking forms• Provide callers with compassionate support, even referring to local community resources • Respond to fellow call agent's IT issues with recommended troubleshooting steps• Selected for fast track promotions along the customer support tier system due to scoring 100% in call quality evaluations resulting in being months ahead of typical agent promotion schedule

Davis, California

• Inputted, copy edited and proofread all website content utilizing the Plone content management system• Entered and copy edited all information inputted into the Insightly contact management system• Recorded, tracked, and resolved ‘cards’ in the Trello project management system• Participated in the ASI racial and social equity subcommittee and advocated for diversity training

Davis, Ca

The ASUCD Gender and Sexuality Commission (GASC) is a legislative and programmatic commission of the Associated Students of the University of California, Davis (ASUCD). • Recruited, interviewed, and selected new commissioners on a quarterly basis• Investigated and reviewed legislation concerning gender, sexuality and sexual assault• Managed budget, administered grants, and provided counsel on funding requests• Maintained weekly open office hours for the public• Supervised the commission through facilitating weekly meetings and tracking the progress of projects• Facilitated workshops regarding gender and sexuality for various on-campus organizations• Personally reached out to nonprofits, via email and phone calls, to onboard or collaborate events• Negotiate with non profits to acquire funding, resources, and promotional merchandise • Provided local resource referrals and individualized support in diversity focused event organizations• Organized week-long events, tabling fairs, and speaker panels• Maintained social media accounts, and responded to media inquiries• Created informational pamphlets, posters, and powerpoint designs to promote sponsored events• Ex-officio member of the Sexual Assault Awareness Advocacy Committee

Davis, Ca

• As a team, tasked with the planning and marketing of a fundraising art show• Created and facilitated engaging activities for affiliated events and tabling opportunities• Curated a selection of short films for the Davis Feminist Film Festival

Davis, Ca

• Resolved faculty and staff concerns relating to software, hardware, operating systems (Mac and Windows), computers, printers, and Internet connectivity• Recorded, tracked, and tagged trouble tickets in the work management system• Tracked and facilitated loaner or rental equipment for faculty and staff use• Imaged computers to conform with the standardized Mac environment• Created and maintained the tech-support “how to…” tutorial web pages• Achieved second fastest, amongst all tech support groups on campus, in the software installation and migration setup for converting all user computers from Windows XP to Windows 7• Transported, installed, and set up office equipment, such as scanners and printers

Technocultural Studies

• Student Council on Campus Climate (2015-16) • Agricultural Sustainable Institute's Racial and Social Equity Subcommittee (2015-2016) •.

Certificate Of Achievement, Payroll And Tax Accounting

Program surveyed the tax procedures required by the employer and employee in filing government forms for Social Security, federal.