• Oversee adherence to Operations Department procedures.• Ensure compliance with customer service quality standards.• Monitor compliance with national and international regulations for each operation.• Engage actively in meetings with Customs and Border Protection authorities of the United States.• Cultivate and maintain relationships with agents and authorities.

•Monitoring of maritime, ground and multimodal imports and exports •Negotiation with shipping companies, customs agents, and freight forwarders for each operation.•Preparation of monthly and bimonthly reports for INEGI and SAT •Annex 31 regulations.

• Flight coordination and logistics services for international General Aviation flights in Mexico, Central America, The Bahamas, and the Caribbean.• Review and management of the documentation required for aircraft, crew, and passengers.• Processing of overflight and landing permits in accordance with the regulations of the country's General Aviation.• Planning of optimal air routes.• Submission of electronic passenger and crew manifests (eApis, MX APIS, CARICOM).•Customer Service

• Maritime and land door-to-door coordination for LCL and FCL cargo.• Coordination of refrigerated and dangerous goods.• Management of bookings, Bill of Lading (BLs), and cargo releases.• Negotiation with shipping lines, carriers, and customs agents.• Cargo insurance management.• Customs clearance tracking.• Issuance of certificates of origin.