Ivonne Harper Email & Phone Number

Indianapolis, In, Us

United States

Dallas, Texas, United States

In this capacity, I provided technical and HR guidance and support for the Payroll system migration for ALCON. I coordinated with local teams and vendors to gather primary information throughout Latin America. I organized and deliver training programs to the global payroll team. I maintained effective communications with different teams and stakeholders. I monitored project performance and prepare progress reports for weekly follow up with stakeholders and technical teams.Following are the highlights of the value I brought to the organizations:• Improved communication between teams (payroll and systems) to ensure the timely completion of the project.• Secured agreements with the local vendors in every country.

Mexico City Area, Mexico

While working as an HR Consultant, I delivered vital HR consultancy and guidance to several small to medium size companies operating within different industries for the optimal utilization of human resources. I helped clients in developing and implementing HR strategies, policies, procedures, and systems. I advised management and employees on the best human capital management practices. I reviewed and modified HR systems and practices to deal with issues.Following are the highlights of my key contributions:• Designed, developed, and established a new HR department for a small business in line with business objectives and regulatory requirements.• Led the implementation of systems in companies in order to meet the legal requirements for invoicing.

México, Mexico

In this capacity, I coordinated all aspects of HR operations, including recruitment, training, performance evaluation, and personnel records management. I facilitated the successful implementation of personnel management system ETMS (SAP) by providing HR information and technical support. I defined work processes and procedures, job profiles, job descriptions, training materials, and succession plans for the shared services office. I managed the expatriated employees (legal, permits, housing). I liaised between management and employees to mediate and resolve employee relations issues.Highlights of my key contributions:• Built a build positive and engaging work environment by improving communication between manager and employees as well as between areas.• Designed and improved internal work processes across the company.• Implemented SuccessFactors in and Profiles International.

Mexico City Area, Mexico

While working as a Human Resources Manager & Project and IT Manager, I created and managed the corporate HR department in collaboration with the owner, including policies, procedures, systems, job descriptions, and benefits plans development. I ensured maximum adherence to HR employment laws. I worked on the detection of hot spots in the flow of the work process for correction. I managed the project to implement and improve the dedicated channel of communication systems between LA and MX for transmitting material and content.Following are the highlights of the value I brought to the organization:• Developed effective succession plans to ensure business continuity and growth as well as helped staff in their career development through performance evaluation and effective training programs.• Ensured the right-fit hiring process by creating and implementing best practices for candidate selection, onboarding, and retention.

Mexico City, Mexico

In this capacity, I gathered and analyzed information from different countries for the development, implementation, and training in an in-house recruitment system linked to SAP. I followed up on recruiting, payroll, turn over, and day to day activities with the managers of the different countries.Key Contributions:• Ensured the timely completion of the project by improving communication between countries (Mexico, Guatemala, El Salvador, Honduras, Panama, Argentina, and Brazil).• Led the implementation and training of the in-house hiring system linked to payroll and SAP for every country.

Mexico City, Mexico

While working as an IT Project Manager for multiple clients, I ensured the cost-effective and timely delivery of projects by overseeing all aspects of project management. Following are the key projects that I successfully delivered within tight deadlines: 2007-2008, Consultora Assenti. Implementation of ISO:27000 in their Call Center.2006-2007, Banca Mifel. Implementation of ISO:9000 in the systems area.2004-2006, Bansefi. System Implementation, training, and recruiting.2002-2004, L’orèal Mexico. Internship for the luxury department, developing a CRM system, training the final users, and managing the databases of information.

Education record

Bs Computer Science & Business Administration